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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers appreciate the platform for its user-friendly interface, which makes it easy to connect with motivated students and tutors. Many tutors value the flexibility to set their own rates and schedules. People feel the platform is a reliable way to find students, and students are generally committed. Several users highlight the platform's transparency, which helps build trust. However, some consumers report issues with the subscription fee, finding it confusing. Others mention problems with payments and the initial contact process, where limited communication is possible until a tutor is accepted. A few reviewers have experienced technical issues with the website, such as difficulty uploading pictures or the platform freezing. Some users also express concerns about the lack of screening for students, which can lead to encounters with illegitimate users.

Based on these reviews

Rated 4 out of 5 stars

I’ve had a great experience working with Superprof. They’ve consistently found me reliable clients, allowing me to teach from anywhere in the world. This summer, while I was volunteering in Sri Lanka,... See more

Rated 4 out of 5 stars

As an educator on Superprof I find it easy to get connected with students. The UI of the app is simple to use and the prompts to get started are helpful. I have heard from students that the subscrip... See more

Rated 4 out of 5 stars

It is easy to schedule lessons and set up your profile, but difficult to get yourself started without paying for the premium. Once you have your first student it can snowball quite effectively. A usef... See more

Rated 4 out of 5 stars

Great platform to find students and teachers for various courses and topics.

Rated 3 out of 5 stars

The site is buggy. Looks ok, but can't upload pictures, and other parts of the process seem to crash. Doesn't explain why certain things aren't working. Keeps freezing. Photo standards are good, b... See more

Rated 5 out of 5 stars

Superprof works really well once you have established a solid set of clients. I started about 2 years ago, charging lower rates to increase visibility and now I get new clients relatively often.... See more

Rated 5 out of 5 stars

Initially got contacted by a variety of people interested in lessons with me. However for a while now that seems to have slowed down a bit, perhaps because they want me to subscribe to the premium ver... See more

Rated 5 out of 5 stars

In honesty this site changed my life, connecting me with students that became lifelong connections. It’s rewarding to empower others with skills and knowledge. With premium you get increased visibil... See more

Rated 5 out of 5 stars

Superprof has honestly been a God sent. They make it really easy to connect with Students and give you an easy way of communicating with them. My students also seem to love the platform, as they... See more

Rated 5 out of 5 stars

Super prof is a great and very user friendly website to use as a tutor! The lesson set up and system is very handy as you can adapt it for your lessons as it is so versatile and simple to understand.... See more

Rated 5 out of 5 stars

Superprof UK is the best teaching platform I have ever come across. It has helped me a lot in my teaching career. Furthermore, it is easy to communicate with students and teachers alike. I would recom... See more

Rated 3 out of 5 stars

I've had a couple of students from super prof and they have been brilliant. I do find the website to be a bit buggy though and needs improving. When trying to arrange a class, there was some delays... See more

Rated 5 out of 5 stars
Verified

Useful platform. I've found Superprof to be more trustworthy than some other outfits in the Ed tech space. I've been put in touch with several high-quality students.

Rated 5 out of 5 stars

I've used Superprof as a tutor and find it a reliable way to source students, and generally they are all committed to the work - which is of course ideal! The platform and software has got bett... See more

Rated 3 out of 5 stars
Verified

The platform is generally working well but I had an issue that has never been solved when a new client tried to book online sessions. First they were directed to the Nigerian website of Superprof (whi... See more

Company replied

Rated 5 out of 5 stars

As a tutor, I have had interest from students and parents. My advert gets published through multiple media outlets from email, to facebook feeds. Software is great and the whiteboard is very beneficia... See more

Rated 5 out of 5 stars
Verified

Very easy to screen tutors through the platform. I have tried several (first for Greek language, then for my child's 11+ prep), and was pleased to have an easy way to discover talent, other than pers... See more

Rated 5 out of 5 stars

Superprof is excellent for several reasons. I’m instantly informed when a student has made a less application, it’s made as easy as it can be to respond quickly and above all, there’s no interference... See more

Rated 3 out of 5 stars

The website is good to get students but it doesn’t screen or check that they are legitimate. I provided a months worth of classes and support for a client on here. When it came to payment, they blocke... See more

Company replied

Rated 5 out of 5 stars

Superprof has been my preferred teaching platform ever since I started as an online language tutor. I’ve met the most incredible students and here’s also where I found my french tutor. I’ve recommende... See more

Rated 2 out of 5 stars
Verified

The links for meeting NEVER work without a lag. PayPal is too archaic and it took FIVE days for it to clear in my account and the option to change to payment into my bank didn’t work no matter how I t... See more

Company replied

Rated 5 out of 5 stars

Superprof is really a great platform for tutors. I myself being a Ph.d. degree holder, got an opportunity to teach B.Sc. students as well to guide Ph.d. students in writing thesis. Thanks to superp... See more

Rated 5 out of 5 stars

Suoerprof is a great platform that gives you access to very good tutors and also students. As a tutor, it has also helped me come across diverse students with different personalities and cultures and... See more

Rated 5 out of 5 stars

Slow start but I am now beginning to get a few inquiries from maths pupils. Profile was easy to make and had no costs on my end.

Rated 5 out of 5 stars
Verified

Superprof is an excellent platform for connecting you to a teacher. I needed someone to help me with French but they also have other subjects like Music and Maths, so not just languages. So thank yo... See more

Rated 5 out of 5 stars
Verified

I love using superprof to advertise myself! I am a piano teacher and have found it a smooth quick process in gaining students of all types. I look forward to continue using the platform and recommend... See more

Rated 5 out of 5 stars

Had a small issue when renewing. Cory from Superprof was super responsive and solved my issue without any issues.

Rated 5 out of 5 stars

As a tutor this website has been a really useful platform to get customers and work on, there is lots of tools to make it easy to book and arrange lessons as well as a nice setup for the lessons with... See more

Rated 5 out of 5 stars

I really enjoyed my experience with Superprof. The experience of putting up my profile, explaining my schedule, work experience and lessons has been amazing. Its really easy to contact students and re... See more

Rated 5 out of 5 stars

Superprof has been very helpful for matching me with students! Tutor support have always been helpful too.

Rated 5 out of 5 stars

Although I've not been able to help every student who is looking for support, as their field of study is outside my area of competence, I have been introduced to some great students who are highly mo... See more

Rated 5 out of 5 stars

Superprof has been an amazing platform for me as a Chemistry and Biology tutor. It provides a professional and user-friendly space where passionate educators can connect with students from around... See more

Rated 5 out of 5 stars

SuperProf has been a really great platform for me to grow as a tutor. I've been tutoring on there for over a year now, and it's allowed me to find students at a point where I was fairly new to being a... See more

Rated 5 out of 5 stars

Whilst it was initially really quiet in terms of students reaching out, after receiving one enquiry a couple of enquiries started to come through. Haven't had any issues using the site and all stu... See more

Rated 5 out of 5 stars

I really like Superprof. It’s flexible and allows tutors to choose their own rates and then students choose which tutor they prefer. It’s so easy to navigate and communication is easy with the student... See more

Rated 5 out of 5 stars

Superprof is the best website for teaching and also for students. For a small fee, you can contact as many teachers as you want and if you are a good teacher, the student will choose you immediately a... See more

Rated 5 out of 5 stars

I have been using Superprof as a saxophone tutor for the past year and I have been really enjoying it. It is easy to use, and a good platform to find students, I have had students reach out to me even... See more

Rated 5 out of 5 stars
Verified

I am thrilled with my experience and tutor on Superprof. This is the second time I have used this platform to find a tutor. Once for language lessons and now for Photoshop. I highly recommend this ser... See more

Rated 5 out of 5 stars

As a teacher, I found very easy to connect with students on superprof. Thank you for democratizing education for all!!!

Rated 5 out of 5 stars

Superproof is by far the best platform I’ve ever used. Their prices are the most affordable I’ve come across. What truly sets Superproof apart is their exceptional team. The staff are incredibly... See more

Rated 5 out of 5 stars
Verified

Superprof is a Flexible and Supportive Platform for Tutors. My experience with Superprof has been very positive. The platform makes it easy to connect with motivated students, and I like the flexibil... See more

Rated 5 out of 5 stars

As an educator, I’ve had a truly wonderful experience using Superprof. The platform makes it incredibly easy to connect with motivated students from all over the world who are eager to learn. The... See more

Rated 5 out of 5 stars

As a tutor on Superprof, I find the platform very user-friendly. The booking system is a standout feature, intelligently sending reminders and clearly tracking how many hours are left in a student... See more

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3.6

Average

TrustScore 3.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 99% of negative reviews

Typically replies within 24 hours


Rated 1 out of 5 stars

Beware

Beware! You do all of the research, fill in the "please contact me tutor i want to learn...." only then does Superprof say you not only need to pay but subscribe and pay monthly for finding that one tutor, big con as they dont tell you that before you start looking.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID! This site needs you to purchase a…

This site needs you to purchase a MONTHLY SUBSCRIPTION for contacting tutors. How ridiculous is that? This is a flawed, questionable business model for a student. Like how often do you need to frequently contact multiple tutors on a monthly basis? And they don't even tell you before you do all your research -- they only tell when you've selected a teacher, typed your messages and all that stuff. Never seen something like that

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

I am absolutely appalled by this…

I am absolutely appalled by this service they get you to join for £39.00 “UNLIMITED ACCESS Of TUTOR” but in fact you have to pay for details to be released around £25 or more. These people after me cancelling, took out £39 from my card 15/10 and notified on 16/10 of the error and will not refund my money back

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Good exposure

Initially got contacted by a variety of people interested in lessons with me. However for a while now that seems to have slowed down a bit, perhaps because they want me to subscribe to the premium version…

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

They have stolen my money and refused…

They have stolen my money and refused to give it back despite doing zero for me. Nico who works for them is a disgrace. We are suing this vile company

October 16, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hi,

We’re really sorry to hear about your experience and truly understand how frustrating this must have been.

We never want anyone to feel misled when using our platform. The £39 Student Pass is a subscription that gives access to contact tutors, but we absolutely take your feedback on board about this. We’re continuously working to improve clarity on our site, and your comments help us do that.

However, as our team explained, because of the length of time that has elapsed between you purchasing and using your Student Pass in February 2024, and raising your concerns with us earlier this week (October 2025), unfortunately we couldn't assist you in this case.

We regret any disappointment caused and thank you for your understanding.

Kindest regards,
Team Superprof

Rated 1 out of 5 stars

Scam – do not sign up to anything with these people

This seems to be a scam – I signed up but never went forward with the lessons. They then applied £39 recurring monthly charge to my account without my authority

October 16, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello Hugo,

We’re really sorry to hear about your experience and completely understand your frustration.

Just to clarify, the Student Pass is a monthly subscription that gives students access to our platform so they can contact tutors directly. It isn’t linked to any specific subject or teacher, and it renews automatically every 4 weeks unless cancelled through your dashboard.

That said, if the tutor you contacted wasn’t the right fit and no lesson took place, we can understand how disappointing that would feel.

Please drop us an email at hello@superprof.com so we can take a closer look at your account and help however we can.

Kind regards,

Rated 5 out of 5 stars

Be Patient

Slow start but I am now beginning to get a few inquiries from maths pupils. Profile was easy to make and had no costs on my end.

October 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, avoid.
Charged £39 even when no tutors were available.

October 15, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello,

Thanks for sharing your experience of using our site.

To connect to tutors and enquire about a lesson on our platform, you first needed to have a Student Pass subscription. As set out throughout the registration process, the cost of this pass does not contribute towards any fees due to a tutor for their lesson.

However, one of the many benefits of the pass is that, if one tutor turns out to not be the right one for you, then the chances are that there will be many others who may be just a click away via the site.

In case you've not been able to organise a lesson and our team can assist you with anything, please do get in touch with us via email (hello@superprof.com).

Kind regards,
Superprof

Rated 1 out of 5 stars

Scam

Scam - don't use

I signed up for an account as a student but never actually booked any lessons through it. I've been charged a monthly fee of £39 for three months (until I deleted my account) without even realising for services I have not used. They have no obvious way of contacting them or complaining so I think I won't get that £117 back which is disgraceful. Do not use this company.

October 15, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hello,

Thanks for sharing your feedback with us.

Trust and transparency are of utmost importance to us, which is why the conditions of our service are displayed to you when you sign up.

The Student Pass, which costs £39, is a 30-day rolling subscription which is indicated on the payment page where you input your payment details, as well as a reminder email we send reiterating that you can cancel your pass at any point.

You can also find more comprehensive information on our website under the terms and conditions.

We hope this helps clarify things a little further for you but please feel free to get in touch with our UK customer care team at hello@superprof.com and we're happy to assist you in any way we can.

Kind regards,
Superprof

Rated 1 out of 5 stars

I never found a tutor and they are…

I never found a tutor and they are taking £39 a month from me. I’ve only been able to contact a bot who keeps telling me there is no account on my email address. I don’t know how to stop the subscription.
In response to your response- I have emailed Thomas several times and get the same reply which seems automated.
The tutor that I contacted hadn’t updated her profile and had moved away.

October 15, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hi Carol,

Thanks for sharing your review with us.

Our position is that if you pay to use our Student Pass service- which costs £39- to connect with a tutor, then you're entitled to expect that person to be available to offer suitable arrangements for a lesson.

Please feel free to get in touch with our UK Customer Care team (who are people, not AI chat-bots) at hello@superprof.com and we're happy to assist you in any way we can.

Kind regards,
Superprof

Rated 1 out of 5 stars

Terrible customer support.

On 30th September I decided to accept a pupil (my first one) and saw on the website that I needed to set up a bank card to get paid. I used the live chat to ask a few questions and one of the answers was that NO money would be taken out. After waiting a long time for things to be set up, I authorised my card details to be set up and to my SHOCK money was taken out. I was then told that in order to get my money back I needed to put more in ( I used a card with a minimum amount of money in the account). I did not put any extra money back in. The chat was then ended as "resolved"-which it was not. I contacted the help centre several times,got a couple of responses,one asking to confirm the email I use as a tutor. Since that email (4th Oct) I have heard NOTHING. I have contacted my bank.

September 30, 2025
Unprompted review
Superprof UK logo

Reply from Superprof UK

Hi Carole,

Thank you for bringing this to our attention here.

Please remember that Superprof will never use the platform’s internal messaging system to request personal information, payment details, or to validate transactions.

All official communication from Superprof is carried out exclusively via email or phone, so we can assure you that this was not connected to- or conducted by- our team.

​We strongly advise you not to respond to or engage with any messages from suspicious accounts and, if you have not already done so, contact your bank urgently to request their assistance in seeking to recover any money that you may have paid to the third party.

Regards,
Team Superprof

Rated 3 out of 5 stars

The site is buggy

The site is buggy. Looks ok, but can't upload pictures, and other parts of the process seem to crash. Doesn't explain why certain things aren't working. Keeps freezing. Photo standards are good, but as someone who has partial facial paralysis, being told to smile is a little frustrating.

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Platform for Dedicated Tutors and Motivated Learners!

Superprof has been an amazing platform for me as a Chemistry and Biology tutor. It provides a professional and user-friendly space where passionate educators can connect with students from around the world who are genuinely eager to learn.

I particularly appreciate how easy it is to set up a detailed profile and highlight your teaching experience and qualifications. The platform’s communication tools make scheduling and lesson management simple and efficient. What truly stands out is the transparency — students can directly view tutor profiles, ratings, and reviews, which helps build strong trust and credibility.

Through Superprof, I’ve had the opportunity to work with highly motivated students across different curricula including IB, IGCSE, O Levels, and A Levels. The flexibility to teach online and provide personalized, engaging lessons has made my teaching journey even more rewarding. Overall, Superprof is a reliable, professional, and supportive platform that truly values both tutors and learners. I highly recommend it to educators who are passionate about making a difference and to students who want quality learning experiences from qualified professionals.

September 13, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform for education

As an educator, I’ve had a truly wonderful experience using Superprof. The platform makes it incredibly easy to connect with motivated students from all over the world who are eager to learn. The interface is clean, intuitive, and very user-friendly, which makes setting up a profile, managing lessons, and communicating with students straightforward and efficient.

I especially appreciate how Superprof provides helpful guidance and prompts for new tutors — it really simplifies the onboarding process and ensures that you can start teaching quickly. The messaging system works smoothly, and the overall design of the app makes both teaching and scheduling lessons convenient and stress-free.

I’ve also found that Superprof attracts serious learners, which creates a great teaching environment. It’s clear that the platform is well-managed and constantly improving to better serve both tutors and students. I would highly recommend Superprof to any educator who wants to share their knowledge, expand their teaching network, and reach new students easily.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best teaching site out there!

In honesty this site changed my life, connecting me with students that became lifelong connections. It’s rewarding to empower others with skills and knowledge.
With premium you get increased visibility and the tutor earns every penny of the hourly fee. Any time I have had an issue they have provided incredibly timely, professional and ethical support. It’s available around the world, and I’m always recommending to my friends, family and colleagues to share their skills and passion.

October 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great platform

I have been using Superprof as a saxophone tutor for the past year and I have been really enjoying it. It is easy to use, and a good platform to find students, I have had students reach out to me even when I was a "beginner tutor". I never had any issues. I like the way everything works for me. I highly recommend for tutors!

October 10, 2025
Unprompted review

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