Scam
Scam - don't use
I signed up for an account as a student but never actually booked any lessons through it. I've been charged a monthly fee of £39 for three months (until I deleted my account) without even realising for services I have not used. They have no obvious way of contacting them or complaining so I think I won't get that £117 back which is disgraceful. Do not use this company.
Reply from Superprof UK
Hello,
Thanks for sharing your feedback with us.
Trust and transparency are of utmost importance to us, which is why the conditions of our service are displayed to you when you sign up.
The Student Pass, which costs £39, is a 30-day rolling subscription which is indicated on the payment page where you input your payment details, as well as a reminder email we send reiterating that you can cancel your pass at any point.
You can also find more comprehensive information on our website under the terms and conditions.
We hope this helps clarify things a little further for you but please feel free to get in touch with our UK customer care team at hello@superprof.com and we're happy to assist you in any way we can.
Kind regards,
Superprof