Superprof.com Reviews 2,370

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the platform for its user-friendliness and the way it facilitates connections with suitable tutors. People highlight the platform's ability to connect tutors with students globally, praising its simplicity and reliability. The website is easy to navigate, and consumers find it straightforward to purchase classes. However, some reviewers express concerns about the subscription model, particularly regarding the lack of clarity and potential for unexpected charges. Others mention issues with the payment system, expressing a desire for more payment options. Some consumers report that the customer service is slow to answer. A few tutors report that students take advantage of the free lesson.

Based on these reviews

Rated 4 out of 5 stars
Verified

1. The way the Superprof page requires professor's and tutor's information to be displayed is adequate to the requirements of both the teachers and the students, and that made my interaction with... See more

Rated 4 out of 5 stars
Verified

I like the platform and dont have any major concerns. The system has a tendency to be laggy. I am unsure about my payment sometimes and the customers also complain. They get fixed boards and they don'... See more

Company replied

Rated 4 out of 5 stars
Verified

I was able to set up my profile, to get recommendations, to propose my first lesson and first package of lessons. Support team is awesome, they explain every step, and follow up on all my questions. I... See more

Rated 4 out of 5 stars
Verified

This App has been a wonderful tool in helping me get plugged into my new community. The clients have all been so lovely and the app is easy for all to use. I feel like there is pretty decent visibilit... See more

Rated 2 out of 5 stars
Verified

Very simple request and it didn’t happen. One of your Tutors took payment for a scheduled meeting and did not show up for it. Several emails were sent to him which all were ignored. Admin was no help... See more

Company replied

Rated 2 out of 5 stars
Verified

The videoconferencing system has been unreliable with my last two students. It regularly timed out before the session’s scheduled ending, causing both me and the student to log in again — just an inco... See more

Company replied

Rated 5 out of 5 stars
Verified

Superprof has been a great platform for connecting with motivated students worldwide. It’s easy to use, transparent, and gives tutors full control over their teaching. I really appreciate how well it... See more

Rated 5 out of 5 stars

I am so fortunate I checked out this company’s negative reviews ! There were just too many to read through all the complaints! I stopped counting after 15 pages of negative reviews just from this ye... See more

Rated 3 out of 5 stars
Verified

I really dislike the companies style of giving students like after a long time student approaches to teachers it is very dissatisfying as if a student approaches it does not meant that he/she must g... See more

Company replied

Rated 5 out of 5 stars
Verified

SuperProf is my career and life. Third year between my site and SuperProf I banked 6 digits. Only one from my family to earn 6 in one year. I am grateful for SuperProf. We have gone back down in n... See more

Rated 5 out of 5 stars
Verified

Super prof makes it very easy to connect with students near by. The website is very useful and user friendly to schedule with participants. I would recommend to anyone who is wants to tutor or a pare... See more

Rated 5 out of 5 stars
Verified

Excellent! I get more than 20 students a month and easily earn $2-3K every month since last year. As my account was created more than three years ago, initially it took some time to attract students w... See more

Rated 2 out of 5 stars

TERRIBLE customer support. It’s an ai generated response that does not answer your questions. Basically just took the nearest FAQ and pasted the response in an email.

Company replied

Rated 5 out of 5 stars
Verified

Superprof is very suitable for taking lessons. It connects you with tutors that suits your needs. Most of the tutors will offer the first lesson for free, however,the students usually pay for the mo... See more

Rated 2 out of 5 stars
Verified

Slow customer services. Two of the ppl who contacted me for possible le training cancelled last minute and I don’t know if they were even real or not. Haven’t gotten any clients yet, They don’t pay... See more

Company replied

Rated 5 out of 5 stars
Verified

I had never heard of SuperProf but found it when searching for a private language instructor. Once I started digging around, I found that there also were art instructors which I also was looking f... See more

Rated 5 out of 5 stars
Verified

The interactions with clients has been smooth and quick, allowing me to stay on top of customer service from our end. I've been really happy with the process thus far.

Rated 5 out of 5 stars
Verified

My student has neuroendocrine cancerous tumors with 2/3 of her intestines removed. But she courageously wants to take lessons (when she can) on her new baby grand. This gives her something to live for... See more

Rated 5 out of 5 stars
Verified

The site is easy to use, payment is fair and timely. Some down sides is there doesn't seem to be too many students applying. Also there's a little x on the top right corner of the video feed. I... See more

Rated 5 out of 5 stars
Verified

Great app, easy to use, I think this a great opportunity for people who are looking for a job from home, the way the app is structured and the fact that we can do classes through the app and use advan... See more

Rated 5 out of 5 stars
Verified

I really appreciated the email notifications with links to the website- that made it very easy to access my account and remember lesson times. The website itself was easy to navigate and easy to purch... See more

Rated 3 out of 5 stars

This is more to alert tutors to this particular scammer as there are no community boards and the platform not block or flag, scam or other unacceptable language. The platform from a... See more

Company replied

Rated 5 out of 5 stars
Verified

I liked the teacher that I was connected with. He was very helpful. Superprof can be used with a droid, but I would suggest using a laptop so that you can see and be heard better. My computer wasn'... See more

Rated 5 out of 5 stars

I read a lot of negative reviews regarding the rolling monthly subscription charge and I saw that no refunds were processed. However, Archi presented his version of my interaction with the company and... See more

Rated 2 out of 5 stars
Verified

I could not find a dedicated page to explain all that a tutor needs to know about working in Superprof. How to be paid, you must do an invite to students in order to get paid. I think the informatio... See more

Company replied

Rated 5 out of 5 stars
Verified

Superprof responded quickly to be sure I was matched up with just the right lesson and instructor for me. I got reminders for the lesson and everything went smoothly. The software was good although... See more

Rated 3 out of 5 stars

This is my first time hearing about this app. After reading some of the comments, its seems that the tutors are generally happy with it, while the students looking for help aren't. I would s... See more

Company replied

Rated 3 out of 5 stars
Verified

Love the tutor I've found. Really, really dislike the fact that the $50/month Student Pass is not clearly advertised in advance. Also, $50/month is too much for running a platform like this, and I'm n... See more

Company replied

Rated 4 out of 5 stars
Verified

The concept and overall basics of the platform are great, and it is very good for people everywhere that the platform exists. There are multiple areas of room for improvement; nothing dramatically neg... See more

Rated 3 out of 5 stars
Verified

It can be challenging to navigate at times. I don't like the fact that I have to use PayPal to get paid instead of Direct Deposit to my bank. I wish I could add more of my videos to my profile. The... See more

Company replied

Rated 5 out of 5 stars

Superprof has allowed to reach different people across the US. The team is always there to help you to understand how the platform works. So far, Superprof is a gold chance in life!

Rated 3 out of 5 stars
Verified

The fee could be more reasonable. It would be nice to have additional tutors. They seem to recycle pretty quickly.

Company replied

Rated 5 out of 5 stars
Verified

I love working with SuperProf! They are by far my favorite platform to teach on. They give me the freedom to handle students the way I want to and not how they think I should. Keep up the great work!... See more

Rated 4 out of 5 stars
Verified

The company is helping to find good tutorials Their keep contact all way there to help

Rated 4 out of 5 stars
Verified

The lesson scheduling was great. There was also the flexibility of using my preferred platform to teach. Super prof also allowed me to connect to the student directly.

Rated 2 out of 5 stars
Verified

Hi , I have served 9 students within two months. All scheduled their first lesson free. But whenever , It comes to class time. All came with their assignments. Some with specific... See more

Company replied

Rated 4 out of 5 stars
Verified

I like Superprof because they are trying to hook up good teachers with great students. They seem to have most of the basses covered.

Rated 4 out of 5 stars
Verified

Lisa was very helpful and patient in providing training and guidance during the lesson.

Rated 5 out of 5 stars
Verified

The superprof website makes it extremely easy for people finding a tutor to find almost any type of generic tutoring. You might need all the way from languages to sports to educational help. It is sup... See more

Rated 5 out of 5 stars

This platform has connected me with a number of new students and has great customer service! The interface, messaging system and overall experience has been two thumbs up 👍👍 Like anything else, i... See more

Rated 5 out of 5 stars
Verified

Superprof has been a game-changer in my journey as an online piano teacher. It has given me the chance to connect with students from around the globe and share my love for music without boundarie... See more

Rated 4 out of 5 stars
Verified

Superprof is an absolutely fantastic platform! The value for money is excellent, and the support system is truly superb—always quick and helpful. I also have to shout out the videochat system; they've... See more

Rated 5 out of 5 stars
Verified

I’ve had a great experience with Superprof. The platform is easy to use, and it quickly connected me with motivated students. Communication is straightforward, scheduling lessons is simple, and everyt... See more

Rated 5 out of 5 stars

Superprof is a very good platform that makes teaching easier and more enjoyable. The students I have worked with here are sharp, focused, and cooperative. It truly acts as a bridge between tutors... See more

Rated 5 out of 5 stars
Verified

Superprof has been a great platform for me as a tutor. It’s easy to use, and I like how it connects me with motivated students from different backgroundsI also appreciate the flexibility it gives me t... See more

Rated 5 out of 5 stars
Verified

Superprof is a reliable and easy-to-use platform that makes finding the right tutor simple and secure. Highly recommended!

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Company details

Written by the company

Superprof US is a private tutors directory in the United States with more than 100000 private tutors, teachers and mentors registered to teach face-to-face and online. Need help? Contact us by e-mail hey@superprof.com.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 3 out of 5 stars

Reliable and supportive platform for tutors and students alike

I've recently started working as a tutor on this platform and so far my experience has been great. its easy to use and well organized. The support team is responsive and cooperative .
Overall I feel a comfortable and professional environment for tutors.

Overall a great experience so far and would highly recommend this site to anyone looking to teach or learn online.

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT WASTE TIME AND MONEY

Hidden fee debited without explicit consent, lessons never confirmed debited repeatedly and not reimbursed, non working meeting app/space, unresolved technical issues : a catastrophe and a mess, a completely unprofessional organization. How to waste time just before an exam, how to lose your reputation as a teacher: SUPERPROF.

Update: always absolutely nothing happens after asking at least 6 times. Dishonest and inefficient. WILL REPORT.

October 14, 2025
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello Orlovski,
We're sorry to hear that you've not been happy with your experience. We do our best to provide the most transparent and efficient service as possible. We're glad to assist you with any technical issues if you contact us at hey@superprof.com.
Best regards,
Superprof US

Rated 5 out of 5 stars
Verified

Superprof has been a great platform for…

Superprof has been a great platform for connecting with motivated students worldwide. It’s easy to use, transparent, and gives tutors full control over their teaching. I really appreciate how well it supports both students and teachers. Overall, an excellent experience!

October 13, 2025
Rated 2 out of 5 stars
Verified

Very simple request and it didn’t…

Very simple request and it didn’t happen. One of your Tutors took payment for a scheduled meeting and did not show up for it. Several emails were sent to him which all were ignored. Admin was no help either wanting me to handle it through him. Had to call my bank to reverse the charges. Selected a new Tutor and this guy is fabulous, prompt in answering my txt or emails!!

October 2, 2025
Superprof.com logo

Reply from Superprof.com

Hello Dean,
We're sorry to hear that the tutor wasn't present. We're happy to intervene to assist you in recovering the payment if it has already been sent to the tutor. Happy to hear you've found a tutor who suits your needs.
Kind regards,
Superprof USA

Rated 3 out of 5 stars
Verified

The fee could be more reasonable

The fee could be more reasonable. It would be nice to have additional tutors. They seem to recycle pretty quickly.

October 6, 2025
Superprof.com logo

Reply from Superprof.com

Hello LG,
Thank you for your feedback. If we can ever be of assistance to you, please contact us at hey@superprof.com.
Best regards,
Superprof Team USA

Rated 5 out of 5 stars
Verified

I love working with SuperProf

I love working with SuperProf! They are by far my favorite platform to teach on. They give me the freedom to handle students the way I want to and not how they think I should. Keep up the great work!

October 6, 2025
Rated 2 out of 5 stars
Verified

The videoconferencing system has been…

The videoconferencing system has been unreliable with my last two students. It regularly timed out before the session’s scheduled ending, causing both me and the student to log in again — just an inconvenience — but last week the student was lost “in space,” requested a new login code each time but didn’t get in until the last attempt, which wasted 20+ minutes. It timed out early and we completed the extended hour via Facetime. The student doesn’t want to continue because of these technical problems. My last attempts to log in again during the session resulted in a twee error message: “Oops, something went wrong.”

October 2, 2025
Superprof.com logo

Reply from Superprof.com

Hello Rob,
We're sorry to hear that you had technical issues. While we don't see that you've sent us a message concerning this problem, we'll be happy to personally assist you if you contact us at hey@superprof.com.
Kind regards,
Superprof US

Rated 1 out of 5 stars
Verified

It wasn’t clear to me that the payment…

It wasn’t clear to me that the payment I made was for a subscription to the app and not just for a class. I thought I was paying for a class.

September 25, 2025
Superprof.com logo

Reply from Superprof.com

Hello Anne Marie,
We're sorry to hear that you weren't clear on the way in which our platform works. Our business model ensures that only serious students sign up, leading to better pay for the tutors. Unlike other sites, our Ambassadors keep all of their earnings! We hope you'll reconsider your perspective on the matter and come back to us if ever we can be of any additional assistance.
Best regards,
Superprof US

Rated 1 out of 5 stars

Basically seems fraudulent

Basically seems fraudulent. Tutors advertise in person tutoring, then after you pay $50 enrollment, they tell you sorry, on line only. I’ve asked for a refund. We’ll see.

October 2, 2025
Unprompted review
Superprof.com logo

Reply from Superprof.com

Hello there,
Thanks for your feedback. We assume that you've messaged us at hey@superprof.com given your review so we'll look forward to exchanging with you there.
Kind regards,
Superprof Team US

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