Hugo Lindsay

United Kingdom

Reviews

Review of Superprof UK

Rated 1 out of 5 stars

Scam – do not sign up to anything with these people

This seems to be a scam – I signed up but never went forward with the lessons. They then applied £39 recurring monthly charge to my account without my authority

October 16, 2025
Unprompted review

Reply from Superprof UK

Hello Hugo,

We’re really sorry to hear about your experience and completely understand your frustration.

Just to clarify, the Student Pass is a monthly subscription that gives students access to our platform so they can contact tutors directly. It isn’t linked to any specific subject or teacher, and it renews automatically every 4 weeks unless cancelled through your dashboard.

That said, if the tutor you contacted wasn’t the right fit and no lesson took place, we can understand how disappointing that would feel.

Please drop us an email at hello@superprof.com so we can take a closer look at your account and help however we can.

Kind regards,

Review of ABTA

Rated 4 out of 5 stars

The reviews here almost all seem to echo…

After endless dispute with Club Med who blamed me for everything that went wrong following their misleading advertising the ABTA arbitrator found against them and awarded me a substantial sum of money – still no apology from Club Med (Cefalu)

April 12, 2025
Unprompted review

Review of Opodo

Rated 1 out of 5 stars

Difficult & argumentative… Better not to have signed up to Prime in the first place.

Difficult and argumentative conversation trying to cancel subscription (immediately on automatic renewal - nb no warning/reminder given in advance of automatic renewal) and get a refund. Told initially I couldn't cancel because I made a booking in the previous year. Eventually told that it would be cancelled and I would get my refund - but only as an exception and with specific permission from their financial services department - normally not permitted apparently - salesperson/CS agent refused to give their name.

No warning of renewal, difficulty cancelling - bit dodgy. Best approach would have been never to sign up to the Prime service in the first place.

September 19, 2024
Unprompted review

Reply from Opodo

Hi Hugo,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
Vicky
Customer Care Team