Terrible customer support.
On 30th September I decided to accept a pupil (my first one) and saw on the website that I needed to set up a bank card to get paid. I used the live chat to ask a few questions and one of the answers was that NO money would be taken out. After waiting a long time for things to be set up, I authorised my card details to be set up and to my SHOCK money was taken out. I was then told that in order to get my money back I needed to put more in ( I used a card with a minimum amount of money in the account). I did not put any extra money back in. The chat was then ended as "resolved"-which it was not. I contacted the help centre several times,got a couple of responses,one asking to confirm the email I use as a tutor. Since that email (4th Oct) I have heard NOTHING. I have contacted my bank.
Reply from Superprof UK
Hi Carole,
Thank you for bringing this to our attention here.
Please remember that Superprof will never use the platform’s internal messaging system to request personal information, payment details, or to validate transactions.
All official communication from Superprof is carried out exclusively via email or phone, so we can assure you that this was not connected to- or conducted by- our team.
We strongly advise you not to respond to or engage with any messages from suspicious accounts and, if you have not already done so, contact your bank urgently to request their assistance in seeking to recover any money that you may have paid to the third party.
Regards,
Team Superprof