United Kingdom
Review of Monzo
A big thank you to the Monzo team who helped me with a fraudulent case. Fantastic communication,swift action and never a judgement as I did feel guilty not realising I had been scammed. Thank you to the whole team who looked after me and solved the case very quickly.
Review of Superprof UK
On 30th September I decided to accept a pupil (my first one) and saw on the website that I needed to set up a bank card to get paid. I used the live chat to ask a few questions and one of the answers was that NO money would be taken out. After waiting a long time for things to be set up, I authorised my card details to be set up and to my SHOCK money was taken out. I was then told that in order to get my money back I needed to put more in ( I used a card with a minimum amount of money in the account). I did not put any extra money back in. The chat was then ended as "resolved"-which it was not. I contacted the help centre several times,got a couple of responses,one asking to confirm the email I use as a tutor. Since that email (4th Oct) I have heard NOTHING. I have contacted my bank.
Reply from Superprof UK
Hi Carole,
Thank you for bringing this to our attention here.
Please remember that Superprof will never use the platform’s internal messaging system to request personal information, payment details, or to validate transactions.
All official communication from Superprof is carried out exclusively via email or phone, so we can assure you that this was not connected to- or conducted by- our team.
We strongly advise you not to respond to or engage with any messages from suspicious accounts and, if you have not already done so, contact your bank urgently to request their assistance in seeking to recover any money that you may have paid to the third party.
Regards,
Team Superprof
Review of Evri
I am usually VERY happy with Evri but the wrong label was emailed to me and thus my parcel not collected. Tried the chat box-automated and very frustrating. Query opened. Not heard anything apart from having to give my address again. I decided to rebook the collection for the 26th Aug.,got a confirmation email but the parcel is still in my porch the day after. NO communication from Evri.Have they cancelled the 2nd collection?
Reply from Evri
Hi, I'm sorry to hear of your poor experience and thank you for taking the time to leave your feedback.
Please be assured that every parcel and every customer is really important to us. If you need help, please visit our contact page at https://www.evri.com/help-and-support/help-centre#/ or call us on 0330 808 5456, leave us your details on a voice message, let us know if you prefer a call back or an email and one of our Customer Services team will be in touch so we can understand what went wrong.
Thank you, Carrie
Review of NipandFab
Great products. My aking feels gorgeous. I am 53. Maybe I started using it a bit late but I love it. Thank you. Great seedy delivery too.
Review of InPost UK
Reply from InPost UK
Thank you Carole for your kind words! We're delighted you find our service convenient.
Review of Designer Exchange UK
My first purchase. Fantastic communication. Beautiful wrapping and packing. Item is EVEN better than described. Thank you.
Reply from Designer Exchange UK
Hey Carole,
Thank you for your amazing 5-star feedback!
We’re ecstatic to hear that you’re happy with the customer service received from our staff. We’re also glad to hear that you’re delighted with the packaging and product description. Your recommendation means a lot to us. :)
We can’t wait to see you shop with us again soon!
Kind Regards,
Sanjeet
Review of InPost UK
Review of InPost UK
Review of Superga UK
Great communication. Fast delivery. Very happy with the product. I went for 1/2 a aize smaller than I size as I know that Supergas are generous with sizes. So I chose a 5 1/2 for my size 6. They are comfortable and the sole is nice and thick.
Reply from Superga UK
Thank you Carole, for taking some time to leave us such a wonderful 5 star review!! We are so glad to hear that you are happy with every aspect of your order and look forward to welcoming you back to our online store!
Thanks
Superga
Review of Blinds UK
Great service. Great communication. I am very happy with my blind. Thank you.
Review of DPD UK
Review of BrandAlley UK
Review of Sherpa Online
My interview with Angela was very enjoyable. Angela is very professional, approachable, positive and friendly. Everything was explained to me very clearly and a lot of support materials were sent to me straight after the interview. Thank you very much. I look forward to starting my collaboration with Sherpa.
Carole P.
Review of Jones Bootmaker
Ordered the shoes online. All was easy. Size was true to mine. The loafers are so light, stylish and so soft.
I would have preferred the delivery to be slightly cheaper.
Review of RefurbishedPhones4Uganda
Came quicker than estimated. Great quality. As described. Thank you.
Reply from RefurbishedPhones4Uganda
Hello Carole,
Thank you so much for the kind words. We are glad to hear that you are satisfied with the whole purchase experience, and look forward to assisting you with your next smartphone/accessory purchase. 😊
Thank you and we look forward to seeing you again.
Best Wishes,
Customer Services Team | RefurbishedPhones4U
