Mr Maciej Krol

Hello,

Thanks for sharing your experience of using our site.

To connect to tutors and enquire about a lesson on our platform, you first needed to have a Student Pass subscription. As set out throughout the registration process, the cost of this pass does not contribute towards any fees due to a tutor for their lesson.

However, one of the many benefits of the pass is that, if one tutor turns out to not be the right one for you, then the chances are that there will be many others who may be just a click away via the site.

In case you've not been able to organise a lesson and our team can assist you with anything, please do get in touch with us via email (hello@superprof.com).

Kind regards,
Superprof

Hi Maciej. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym