Hello Hugo,

We’re really sorry to hear about your experience and completely understand your frustration.

Just to clarify, the Student Pass is a monthly subscription that gives students access to our platform so they can contact tutors directly. It isn’t linked to any specific subject or teacher, and it renews automatically every 4 weeks unless cancelled through your dashboard.

That said, if the tutor you contacted wasn’t the right fit and no lesson took place, we can understand how disappointing that would feel.

Please drop us an email at hello@superprof.com so we can take a closer look at your account and help however we can.

Kind regards,