What started as a good idea and well-made product has just been getting worse. The increasing number of negative reviews says it all. When your card expires, there’s no automatic replacement and... See more
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Possibly the biggest joke of a company in history. Please do some research before even considering going anywhere near them. They lie, change terms with no notice, backdate rules. They also cen... See more
Impossible to get your money out and dishonest way they treat customers. Not FSCS approved so your money is at risk, EMIs like Modulr are not safe so your fiat / £GBP is at risk. Terrible way they... See more
I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest member... See more
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Company details
Written by the company
Plutus is a cutting-edge finance app that lets you manage/convert/spend both crypto and fiat from the same banking-like dashboard.
Contact info
Heathman's Rd, Fulham, SW6 4TJ, London, United Kingdom
- info@plutus.it
- plutus.it
You should know
1.8
Poor
2K reviews
Replied to 74% of negative reviews
Typically replies within 1 month
Warning - stay away from PLUTUS
Started on the Plutus platform 4 years ago. Was able to 'earn' a nice amount of PLU with cashback with the Plutus card.
Have always been a loyal customer with a payed subscription, which I consider as an investment in the Plutus platform.
Along the road, several 'required' policy changes were made by Plutus. Ofcourse, all in the best interest of their customers. At least, so they say.. Every change had an impact on qualifying for rewards or services often resulting in losing them and made you invest more to ensure you got to the level of being qualified again.
This proces kept on repeating itself until it took extreme forms. A couple of examples:
- Users were tempted with yearly subscriptions and metal cards to qualify for extra benefits which got stripped away not much later. Left a lot of customers invested in the platform but who lost what they invested for.
- Moving your PLU into self custody wallets would mark you as a violator and thread to the system, which resultded in penalties sometimes including closing your account.
Several months later, it was new policy all users started using self custody.
- Users were tempted with new features to swap PLU for gift cards which was supposed to work with 'dynamic fees'. Shortly after release, these dynamic fees appeared to be static and were up to 80%(!) of the giftcard value.
- 'New plans and features for 2025' were presented to become available. What Plutus did not tell this would involve a new set of policies to make you pay, sometimes more, for services that were supposed to be free.
These policies were forced in the form of new user agreements which would result in termination of your account within 30 days in case you would not accept these.
Not accepting would also block you out of the system, losing access to your PLU investment.
- New policies required to move your 'internal PLU' stack to selfcustody, otherwise losing your reward level and it's benefits for which I had worked several years.
On top of this, moving your 'internal PLU' would either require you to invest in more PLU to 'qualify' for a free payout or to make you pay 33%(!!) fee to withdraw your PLU.
I have many more examples, but I will save you the time of reading them all.
Crypto is all about creating a community to make a project a succes. In the first year, improvement feedback to Plutus was open on forums and was being discussed. Over the years, Plutus got it's ambassadors to silence any negative feedback on forums and even had users removed for asking valid questions.
I got to the point where there was a forum created on a platform, called; 'Plutus uncensored'.
To me, silencing your loyal paying customers is the nail in the coffin.
I have been a long time supporter of Plutus, but at this moment I feel betrayed by Plutus and feel ashamed I have ever supported this company.
I do want to thank Plutus for a very expensive, frustrating, tiring and emotional but VALUABLE lesson; 'Stay away from PLUTUS'.
March 7, 2025
Unprompted review
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team
Would give these scammers 0 stars if I…
Would give these scammers 0 stars if I could. They claim to be a rewards company, then when you want the rewards you have to pay a 33% fee just to attain them. Plutus price is crashing, so now they've decreased the perk value payout for say a £10 value perk should get you 6.4 plu (current value of plu
0.64) how much plu did they give me? Just 1 plu. So all their perks are meaningless when they just change the rules to suit them wherever it's an official change, or they will just blame it on a technical glitch, everything they do is to benefit them, while they rip you off in the long run. I would avoid this company and save your money. A crack head is more trustworthy with your money than Plutus so please stay clear.
March 6, 2025
Unprompted review
Reply from Plutus.it
Hi,
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
In Q3, last year we introduced a white paper (https://www.plutus.it/blog/simplified-white-paper-2024) which was voted on by the community, once approved multiple utilities were built giving each PLU a tangible redemption value aligned to a £/€10. As part of these sustainability plans, the emission rate at which you earn rewards from card spending also had to be aligned to ensure a fair-balanced reward system for scaling to a wider Web2 audience.
Unlike the legacy reward system, which depended on unreliable external sources that failed to reflect PLU's true intrinsic worth, this system anchors emissions to real, utility-driven value within the app.
This system also keeps the PLU supply steady and unaffected by external factors, ensuring a fair and reliable experience for stackers and customers who use in-app utilities.
Please see list of utilities providing balanced redemption and emission values which are also planned to be aligned on PlutusSwap for EU customers in Q2: The £/€10 Emissions Anchor Explained: https://www.plutus.it/help/the-10-emissions-anchor-explained
See also our helpdesk article Calculating Your PLU Reward Amount here: https://www.plutus.it/help/calculating-your-plu-reward-amount
PLU can be used in-app for utilities like PlutusGifts, PlutusMiles and PlutusTravel, and starting in 2025, you’ll be able to skip payout fees completely. In January, new reward level benefits include Free Payouts, Double Rewards & Golden Tickets. Furthermore Stackable Perks are already live.
If you're not on a reward level, a dynamic fee applies to cover costs, encourage in-app PLU use, and support the platform's long-term success. These fees have existed since inception and were free for an extended period. More details: https://x.com/Plutus_Support/status/1785383378356740436
Complicated, misleading, untrustworthy
Plutus used to be straight forward cashback. Now it’s opaque ‚rewards‘ with crazy fees. Forget the percentages they advertise. They are masters of false advertising and promotions, constantly at edge of being sued by disgruntled customers. Plutus manages to loose even their most loyal customers. If you value peace of mind, Plutus is a no go. It’s not a serious company.
March 4, 2025
Unprompted review
Reply from Plutus.it
Hello,
Transparency has always been a cornerstone of our product development. All upgrades and updates to our terms were clearly communicated in advance and approved by the community. No retroactive changes have ever been applied to existing reward balances.
As a financial services provider, we prioritise compliance and adhere to high standards of practice in alignment with regulations set forth by the Financial Conduct Authority (FCA). Our operations are supported by Modulr, an FCA-regulated entity, ensuring that we maintain the highest levels of security and compliance in our services.
Rest assured, Plutus is financially sound. Since 2016, we’ve remained self-funded, successfully navigating multiple bull and bear cycles with a robust subscription model that ensures stability. We’re built for the long run, staying efficient and focused on providing real value to our customers.
We urge all customers to review our official communications. While we understand that some expectations may have been misaligned, the distinction between in-app rewards and prohibited third-party use has been clearly outlined since our 2015 whitepaper, legacy terms, and throughout our marketing content.
If you're experiencing any technical issues or need help clarifying something, we're here to support you. We take real concerns seriously and are committed to resolving them. At the same time, we take false claims seriously, so if something doesn’t seem right with your account, please reach out to our support team so we can investigate and resolve it properly.
Whitepaper Community Votes:
July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
2024: T&C Email sent 3rd Sept 2025
2025: T&C Email sent on 5th Feb 2025
Awful experience
Awful, awful experience. Kudos to the CEO to have devised a legit way to scam people out of their money. They have not create something to bring value to customer, but to take the maximum value through vicious techniques as changing rules almost every month to suspend, delay, deny, cancel or reduce what they promised pretending they are improving rules. The value of PLU has been going down steadily while they make every effort possible to make the withdrawal of the token absurdly costly.
February 24, 2025
Unprompted review
Reply from Plutus.it
Hi,
At Plutus, our primary goal is to create a fair, rewarding, and sustainable ecosystem for all our customers. We understand that adjustments can be challenging, but every decision is guided by data and aimed at strengthening the overall business and ecosystem.
Plutus committed to delivering key utilities from our community-voted whitepaper in Q3 2024, and we not only met but exceeded expectations by delivering more than promised in just a single quarter. See 2024 achievements: https://www.plutus.it/blog/a-look-back-at-2024-and-whats-next-3#:~:text=After%20months%20of%20meticulously%20planning%2C%20we%20released%20the%20Whitepaper%20in%20Q3%202024%2C%20approved%20by%2063%25%20of%20the%20community%20vote.%20We%20then%20committed%20to%20delivering%20its%20core%20features%20in%20Q4%3A
Each of these features is unique and sets Plutus apart from other rewards systems.
The speed of development and execution of Q4 utilities and the 2025 transition solidify Plutus as the leading community-focused business in Web3 and Fintech.
For example, with PlutusGifts, we promised a select few brands but delivered over 300 across the UK and EU. While not all brands are free, we’ve provided £/€10 intrinsic value across 5 brands in each region, with more to come in 2025.
We understand some users may be disappointed, expecting everything to be free. However, as a business that provides valuable services loved by thousands, a fair fee is necessary to support the ongoing delivery of promised features that are now live.
See usage data: Emissions & Redemptions Anchor: https://t.co/jMTQLtlph6
PLU can be used in-app for utilities like PlutusGifts, PlutusMiles and PlutusTravel, and starting in 2025, you’ll be able to skip payout fees completely. In January, new reward level benefits include Free Payouts, Double Rewards & Golden Tickets. Furthermore Stackable Perks are already live.
If you're not on a reward level, a dynamic fee applies to cover costs, encourage in-app PLU use, and support the platform's long-term success. These fees have existed since inception and were free for an extended period. More details: https://x.com/Plutus_Support/status/1785383378356740436
Scammy
I,ve been a customer of Plutus since the beginning. Used the Cashback once where I sold my Plutus for €, almost 2 years ago, and it worked out fine, back when the rates where seen and set by user supply/demand. And then, they went into what they called “ major changes for better service and usage”. Which they advertised as “the next step”. That step made impossible to get any cashback for 6 months at the time, but didn’t make impossible for you to keep spending your money through Plutus. 6 months turned into 12, 12 into 18 and now here we are. Tried to redeem my PLU several times, one of them the PLU was actually take out of the account but the € where never sent to me!
Scammy.
Reached out, took 3 mails from me until things were sorted. PLU was given back, not the money. When I tried it again, the amount of PLU was lower than the previous attempt, despite the PLU amount I was exchanging was the same.
Scammy.
Reached out again “How can the same amount of PLU now be worth half of what it was? Specially when my total € to receive for my total PLU is 350€, and it only says that I will get 150€ for ALL of it? Keep in mind that for 50% of my PLU at my first attempt was going to give me back 265€ when exchanged “. Guess what happens, no one replied to my 4 e mails regarding this AND they took out the full amount of € you have on hold to exchange for your PLU from your HUB!
Scammy.
So now, when I try to trade ANY PLU for any €, it just says unexpected error. No changing fee, no conversion rate.
Punchline is that I paid for the yearly subscription.
Jokes on me.
Scam is on you Plutus.
February 22, 2025
Unprompted review
Reply from Plutus.it
Hello David,
All recent product upgrades were introduced as part of Plutus' long-term vision and were approved by the community through governance votes in August 2024 and April 2025. Each upgrade was clearly communicated with 30+ days’ advance notice, including multiple emails, in-app messages, and social media posts to ensure full visibility.
This is essential for building a stronger ecosystem with better rewards and features. As the industry and Plutus evolve, these updates ensure regulatory alignment, security, and long-term sustainability.
Each utility (PlutusGifts, PlutusMiles, PlutusTravel, PlutusSwaps) is designed to provide real-world value for your rewards, and we continuously monitor their performance. Since these utilities are still in their MVP stage and rely on third-party partnered services, occasional service interruptions may occur.
Our team is actively working to enhance these features based on customer feedback. If you're experiencing an issue with any utility, please contact customer support with the details so we can investigate and resolve it promptly.
We're excited to announce that the updated PlutusSwaps is live! You can effortlessly swap your +PLUS to top up your fiat card balance within seconds, making it easier than ever to enjoy real-world value from your rewards.
+PLUS is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of +PLUS will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of +PLUS, as they are driven by trends and do not affect your ability to use +PLUS within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of +PLUS on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Avoid like the plague
I don’t write Trustpilot reviews. I written about 7 in total. But sometimes you feel so strongly about something you have to do what you can.
For many many years I was a keen supporter of Plutus, buying their PLU token and religiously claiming every ‘Perk’ reward over circa 3 years. But with the ever decreasing value of the PLU token and the recent imposed necessity to withdraw tokens to an external wallet and their exorbitant supposed ‘withdrawal fee’ (costing approx 32% of the value of the withdrawal), I have come to the uncomfortable and sudden realisation that they have been taking me for a complete idiot mug for years. By my reckoning I have lost ballpark £3,920 (invested circa £4,800 in PLU tokens which are today worth circa £870).
Such a shame that such a good concept is used with short term customer manipulation mentality. They could have done really well if they had simply played the long game giving their client’s actual benefit. Instead they use smoke and mirrors to trap them to extort more money from them.
They are extremely devious and come up with seemingly endless varieties of supposedly Reward schemes, but in reality these are just means of extracting money from you.
I don’t regard myself as a fool and I am highly qualified professional. But Plutus certainly managed to take me for a complete imbecile of me. An organisation I had faith in and trusted for so long has been rogering me all the time for years and obviously laughing behind my back at what an idiot I have been.
Extreme risk. Avoid like the plague.
February 21, 2025
Unprompted review
Reply from Plutus.it
Hello Mark,
Plutus offers a rewards programme based on real-world spending and loyalty, not speculation or financial investment. +PLUS is a loyalty point, not a tradeable asset. It delivers value through discounts, cashback, travel perks, and gift cards that customers can redeem directly.
Our goal is to deliver benefits that customers can redeem for real-world savings, not use on unsupported or prohibited platforms.
Transparency has always been a cornerstone of our product development. All upgrades and updates to our terms were clearly communicated in advance and approved by the community.
As explained on our fees page, rewards payout fees have always been dynamic, depending on factors like Ethereum network gas fees and token usage within the Plutus ecosystem. These fees were part of the system from the beginning, and have been free for a long period, and then adjusted dynamically with GAS and service fees, it’s not something newly introduced. The latest fee would have been shown in the app before you made a payout, so you’ll know the cost upfront.
Recent updates were guided by community votes and data, including the decision to discontinue unsupported third-party reward withdrawals. This ensures fair access and consistency for all customers.
From 2025 onward, the in-app value of +PLUS will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of +PLUS, as they are driven by trends and do not affect your ability to use +PLUS within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of +PLUS on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
If you're experiencing any technical issues or need help clarifying something, we're here to support you. If something doesn’t seem right with your account, please reach out to our support team so we can investigate and resolve it properly.
Whitepaper Community Votes:
- July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
- April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
- 2024: T&C Email sent 3rd Sept 2025
- 2025: T&C Email sent on 5th Feb 2025
Over a year of Plutus experience and now leaving
When I started out with Plutus they promised cashback. This has since been redubbed to ''''rewards'''' at a certain % depending on your investment. However this % is a falsehood as you have to pay an absurd fee (33%) to get access to these rewards. On top of that they have changed the Terms & Conditions more times than I can count, and the software crashes on many occassions as well - enough for me to get out at a big financial hit. But I rather take the hit than stay with this product any longer. They just don't work and will only cost you money!!
EDIT: The plutus replies to reviews just make my blood boil. They are full of lies and put any blame outside themselves. Sorry Plutus you operate a shit operation and I won't change my mind. You've had your 2nd, 3rd, Xth chance!
February 21, 2025
Unprompted review
Reply from Plutus.it
Hi,
PLU can be used in-app for utilities like PlutusGifts, PlutusMiles and PlutusTravel, and starting in 2025, you’ll be able to skip payout fees completely. In January, new reward level benefits include Free Payouts, Double Rewards & Golden Tickets. Furthermore Stackable Perks are already live.
If you're not on a reward level, a dynamic fee applies to cover costs, encourage in-app PLU use, and support the platform's long-term success. These fees have existed since inception and were free for an extended period. More details: https://x.com/Plutus_Support/status/1785383378356740436
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
TOTAL SCAM..
TOTAL SCAM... avoid, avoid, avoid!
First up: I've been with Plutus about 3 years, and to date lost about £4,000 on this ponzi scheme masquerading as a cashback card.
The premise is you buy their token, and holding a certain amount gives you access to rewards... except soon they added monthly subscription models too (30/ month) to be able to get those rewards... except then they massively reduced the spending limits from 20k/month to 1k/month... and then they changed all the tiers and reshuffled... and then a few months later they introduced some other type of con.... and so I thought enough is enough.. but wait.. all that cashback, if I actually want to withdraw it now (which takes a long time is a fraught with delays) I have to PAY 33% IN CASH to withdraw it... yes, that's right, they've slashed every loyal member's cashback by a third, but don't even want it, so they're just taking cash so you can get their worthless tokens... which are dropping by the day... meaning, yes, they have won. All the cashback I've earned over the last few years, they basically get away with not paying, as I'm not giving these scam artists another penny.
STAY AWAY, STAY AWAY, STAY AWAY!!!
February 20, 2025
Unprompted review
Reply from Plutus.it
Hello Alexander,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Plutus offers a rewards programme based on real-world spending and loyalty, not speculation or financial investment. +PLUS is a loyalty point, not a tradable asset. It delivers value through discounts, rewards, travel perks, and gift cards that customers can redeem directly.
Plutus operates on a subscription-based model to power one of the most rewarding tokenised loyalty programs available. Our rewards start at 3% back on everyday spending and can go up to 10% for higher tiers, with access to 50+ top brands for £/€10+ in monthly savings, unmatched value you won’t find anywhere else!
Subscriptions enable us to sustain and expand our unique ecosystem while delivering premium benefits such as higher reward caps, multiple perks, and exclusive in-app features like PlutusSwap, PlutusGift, PlutusMiles, and PlutusTravel.
We’ve designed our subscription tiers to provide exceptional value, catering to different needs. If you're looking for a low-cost entry, our Starter plan allows you to experience Plutus with minimal commitment.
As explained on our fees page, rewards payout fees have always been dynamic, depending on factors like Ethereum network gas fees and token usage within the Plutus ecosystem. These fees were part of the system from the beginning, and have been free for a long period, and then adjusted dynamically with GAS and service fees, it’s not something newly introduced. The latest fee would have been shown in the app before you made a payout, so you’ll know the cost upfront.
+PLUS is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of +PLUS will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of +PLUS, as they are driven by trends and do not affect your ability to use +PLUS within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of +PLUS on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
All recent product upgrades were introduced as part of Plutus' long-term vision and were approved by the community through governance votes in August 2024 and April 2025. Each upgrade was clearly communicated with 30+ days’ advance notice, including multiple emails, in-app messages, and social media posts to ensure full visibility.
We urge all customers to read our official communications and reach out directly if they have questions. We are here to resolve real concerns, and we take false claims seriously. If something doesn’t seem right with your account, please contact our support team so we can look into it properly and help clarify any misunderstandings.
Whitepaper Community Votes:
July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
2024: T&C Email sent 3rd Sept 2025
2025: T&C Email sent on 5th Feb 2025
I've been a subscriber for a few years
I've been a subscriber for a few years. I tried to withdraw some PLU (over 6 weeks ago) and it never arrived. I was charged €75 for the withdrawal.
They won't respond to support tickets, won't complete the withdrawal, and won't refund me. They agreed there's an issue but have gone silent on me. Avoid as your money isn't safe.
January 5, 2025
Unprompted review
Reply from Plutus.it
Hello,
We were experiencing high support volumes, and our team worked diligently to resolve each case as quickly as possible.
However, as the transition came to an end, we recognised that every customer deserved a personalised response, and we carefully addressed each inquiry.
If you still have any concerns regarding the PLU payout or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
Complete and utter scammers - STEER CLEAR.
Complete and utter scammers - STEER CLEAR.
Disclaimer: I have (until now) been a loyal customer for three years and have never once withdrawn or gone against their ever moving goal-posts of what constitutes "a violator" of terms that they use to renege on obligations.
Plutus has been circling the drain for quite some time at this point and it's a non-stop barrage of painfully poor management & communication, open hostility and totally tone-deaf changes, widespread censorship to the point alternative communities have had to spring up to be able to discuss and air grievances without being silenced.
The project is rotten to its core with leadership that have no clue what they're doing, moderators/"ambassadors" that have no clue what's happening and having to constantly u-turn and openly and unashamedly abusing their customers.
Their latest stunt (of MANY) involves forcing withdrawals to retain existing benefits, unless you're "lucky" enough to be one of their golden children given "free" withdrawals of funds you've already EARNED fair and square via monthly subscriptions AND paid-for reward cap increases (which was yet another stunt they pulled last year) out of the blue with a few weeks notice.
This is all while simultaneously locking crypto withdrawals behind a 33% (fiat only) withdrawal fee airing this as a "feature" for "sustainability". Nevermind the fact you have to have a paid monthly subscription fee to even have the privilege to PAY the 33% for withdrawal. This is extortion, holding funds for ransom plain and simple, and is a textbook pig butchering scam - I don't care how they spin it.
The absolute kick in the jewels is them subsequently holding "competitions" for showing off happy screenshots bragging about their withdrawals; they could not be more out of touch and deluded if they tried. The complete lack of self-awareness is astounding and this is well beyond abusive.
DO NOT, I repeat, DO NOT trust them with your money. They will milk you dry, if they don't get completely buried under lawsuits first. They are not worth the deep and recurring levels of stress they will give you trying to track their convoluted and nonsensical changes
February 20, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus provides regulated services through our licensed banking partners and has an established legal and compliance department that adheres to all necessary guidelines to protect customers. All our terms are sent out with 30 days' notice, with recent updates requiring customer action before further use. We've built a clear framework for PLU rewards designed for long-term sustainability. The terms for stacking, utilities, and payouts are outlined in our Terms & Conditions to ensure full transparency.
Our ownership structure follows standard loyalty reward program practices—PLU remains Plutus property while in your in-app rewards balance and becomes yours once transferred to your external wallet via payout fees. This setup allows us to maintain the ecosystem's integrity while giving you flexible options for your rewards.
Our communications team ensures that any changes are communicated in advance via email, in-app notifications, and our blog. All updates are intended to improve the platform experience and support a sustainable rewards system for all.
For any specific questions about your account or rewards, our support team is available to provide personalised assistance and clarification.
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
Using the card for 2 years, scam
Using the card for 2 years, spent almost 100K with the card, I'm at loss with the staking and continuous requests to upgrade your reward level buying more PLU. Now we are at the end game, they literally refused to withdraw even to those who followed all the rules.
While they dumped more then 750K PLU for almost 2.7Millions $ from the dev pool.
This is clearly a scam and a Ponzi scheme, when they know you'll just get rewards from now on, they will simply don't let you payout.
All the positive reviews you can read here have been paid to ambassadors.
Stay away, remember that YOU ARE THE LIQUIDITY.
February 19, 2025
Unprompted review
Reply from Plutus.it
Hi, A declined payout can happen for several reasons, such as PLU earned from ineligible transactions (e.g., refunded items) or problems with your account activity. If it’s due to account activity, we recommend reviewing the email instructions provided and actively engaging with our in-app features for 30-days before trying again. Once your account status improves, your PLU Payouts will be approved.
This claim is inaccurate. Plutus does not request employees to leave reviews, as this would violate Trustpilot’s terms. Similarly, our Ambassadors are unpaid community members, and any reviews from them are entirely optional. We always emphasise honesty across all our community channels and supporters, and many of them are among our most constructive critics.
If you have any evidence to suggest otherwise, please reach out to our support team. We are dedicated to addressing concerns promptly and appropriately.
In Q3, last year we introduced a white paper (https://www.plutus.it/blog/simplified-white-paper-2024) which was voted on by the community, once approved multiple utilities were built giving each PLU a tangible redemption value aligned to a £/€10. As part of these sustainability plans, the emission rate at which you earn rewards from card spending also had to be aligned to ensure a fair-balanced reward system for scaling to a wider Web2 audience.
Unlike the legacy reward system, which depended on unreliable external sources that failed to reflect PLU's true intrinsic worth, this system anchors emissions to real, utility-driven value within the app.
This system also keeps the PLU supply steady and unaffected by external factors, ensuring a fair and reliable experience for stackers and customers who use in-app utilities.
Please see list of utilities providing balanced redemption and emission values which are also planned to be aligned on PlutusSwap for EU customers in Q2: The £/€10 Emissions Anchor Explained: https://www.plutus.it/help/the-10-emissions-anchor-explained
See also our helpdesk article Calculating Your PLU Reward Amount here: https://www.plutus.it/help/calculating-your-plu-reward-amount
Absolutely awful
Absolutely awful. They constantly change the rules and are insanely arrogant in their approach to customers. Even if you meet their constantly changing rules they will not honor their promises and not respond to multiple emails to their customer support. In summary - STAY WELL CLEAR.
February 19, 2025
Unprompted review
Reply from Plutus.it
Hello Arthur,
We were experiencing high support volumes, and our team worked diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries received grouped responses. However, as the transition came to an end, we recognised that every customer deserved a personalised response, and we carefully addressed each inquiry.
Transparency has always been a cornerstone of our product development. All upgrades and updates to our terms were clearly communicated in advance and approved by the community.
Plutus committed to delivering key utilities from our community-voted whitepaper in Q3 2024, and we not only met but exceeded expectations by delivering more than promised in just a single quarter. See 2024 achievements: https://www.plutus.it/blog/a-look-back-at-2024-and-whats-next-3
Each of these features is unique and sets Plutus apart from other rewards systems.
The speed of development and execution of Q4 utilities and the 2025 transition solidify Plutus as the leading community-focused business in Web3 and Fintech.
For example, with PlutusGifts, we promised a select few brands but delivered over 300 across the UK and EU. While not all brands are free, we’ve provided £/€10 intrinsic value across 5 brands in each region, with more to come in 2025.
We understand some users may be disappointed, expecting everything to be free. However, as a business that provides valuable services loved by thousands, a fair fee is necessary to support the ongoing delivery of promised features that are now live.
See usage data: Emissions & Redemptions Anchor Explained: https://t.co/jMTQLtlph6
Redirected
Scam
Scam
They have not create something to bring value to customer, but to take the maximum value through vicious techniques as changing rules almost every month to suspend, delay, deny, cancel or reduce what they promised pretending they are improving rules.
February 19, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
They keep changing the rules
They keep changing the rules, you basically keep putting money in and are never able to take it out. There's red tape everywhere. I closed my account. I have lost hundreds of pounds. Honestly, they should not be able to run. The value of $plu keeps tanking as well.
So answering the reply below 👇🏽 £10 value my foot. It costs £9 to redeem a voucher worth £10. It's laughable. This really is a ponzy scheme, they blocked me on X as well.
"Don't buy it, earn it"?? We had to buy it in order to stake it for the rewards! Told you, rules change as they please.
January 2, 2025
Unprompted review
Reply from Plutus.it
Hi,
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
The Plutus Card is specifically designed as a spending solution that delivers exceptional rewards for your everyday purchases and does not offer the same services as a bank or a typical debit card.As outlined in our Terms and Conditions, ATM withdrawals and outbound bank transfers from your Plutus account are not permitted.
Your funds remain fully accessible through your Plutus Card for everyday purchases at millions of locations worldwide. This focused approach allows us to offer industry-leading rewards and benefits that traditional banking services typically cannot match. Many of our customers find significant value in maximizing these rewards through their regular spending habits.
PLU is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of PLU will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of PLU, as they are driven by trends and do not affect your ability to use PLU within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of PLU on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
All looks good until you try to get your promised rewards
I've been using this card for over 2 years, paying monthly subscription and collecting their PLU token rewards.
Recently I wanted to withdraw my collected PLU from the app and they want to charge me a 180 EUR (!!!) fee! I didn't want to believe, but then asked around in their socials and this huge fee is really the case!
This reminds me of some scam "companies" which lure you in with a promise of high rewards and then when you try to withdraw they just charge you with enormous fees. It seems that sadly Plutus started to apply the same or similar shady tactics...
I thought Plutus was a decent and reliable company, but now I really doubt that. I feel deceived and I'm going to close my account ASAP.
My recommendation if you're considering joining them: AVOID!!!
February 15, 2025
Unprompted review
Reply from Plutus.it
Hi Ron,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take claims like these seriously, as they do not reflect the experience of the vast majority of our customers. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
PLU can be used in-app for utilities like PlutusGifts, PlutusMiles and PlutusTravel, and starting in 2025, you’ll be able to skip payout fees completely. In January, new reward-level benefits include Free Payouts, Double Rewards & Golden Tickets. Furthermore, Stackable Perks are already live.
If you're not on a reward level, a dynamic fee applies to cover costs, encourage in-app PLU use, and support the platform's long-term success. These fees have existed since inception and were free for an extended period. More details: https://x.com/Plutus_Support/status/1785383378356740436
It is a scam
It is a scam. They continuously changes their policies of usage and they are scammers. They allow you to exchange Plu for gift cards but they don’t work. They don’t reimburse you the money for a service you paid for but that does not work. I had to open a claim to the Financial Ombudsman Service (FOS). I encourage all the users to contact FOS. We need to do our best to make Plutus shout down!
February 1, 2025
Unprompted review
Reply from Plutus.it
Hi, We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
Each utility (PlutusGifts, PlutusMiles, PlutusTravel, PlutusSwaps) is designed to provide real-world value for your PLU rewards, and we continuously monitor their performance. Since these utilities are still in their MVP stage and rely on third-party partnered services, occasional service interruptions may occur.
Our team is actively working to enhance these features based on customer feedback. If you're experiencing an issue with any utility, please contact customer support with the details so we can investigate and resolve it promptly.
Very dissapointed
This company is very unpredictable. They keep changing the terms and rules. It is impossible to keep up with all the changes. For me each of these changes in the last 6 months made the product worse and worse. The product is not what they were promoting on their website back then when I signed up.
Because of this I can't recommend this product to anyone anymore.
February 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
JUST DONT!
I really like Plutus at the start, great idea of earning crypto instead of buying it! Great idea, but my honest opinion DON’T DO IT. Here’s a few reasons why:
You have to pay a subscription of at least £6.99 to £19.99 to even earn rewards or transfer the crypto. On the £6.99 plan you only get rewards on the first £250 spent, nothing after this.
Never ending rule changes, terms and conditions change all the time and very difficult to use the PLU.
Received an email to state I HAVE TO TRANSFER my PLU to external wallet to continue earning CRY, OK, so as suggested by Plutus, I transferred my PLU to MetaMask, and Plutus charged me £52.04 which is 33% of the valve being transferred, this is robbery!! This makes the valve of the PLU very poor!!!
Transfer your PLU out of the external wallet and then they drop your reward level, so as long as you don’t use the PLU, your OK.
Want a gift card, this sounds great, 1 PLU give you £10 gift voucher BUT £5 in fees for each voucher so you only get £5 in valve.
Spent over £6,000 in normal card transactions in shops etc over the last few years. Plutus subscription at £6.99 a month x24 = total spend £6,167.76 approx over 2 years. Left with just above £190. Subscription cost for 2 years is £167.76, minus £52 fee to transfer PLU makes it minus £30. I do have some pending PLU so might not be a minus. Just not worth it!
Just don’t bother, its not worth it, they make everything complicated, costs too much to transfer, fee at 33% of what you moving and charge you at least £7 a month.
Have a look at other reviews, You Tube reviews etc, was good, not anymore Don’t do it!!
February 14, 2025
Unprompted review
DO NOT USE
DO NOT USE! They do not let you withdraw your money!!!! They force you to “spend it” in only accepted merchants + you are forced to pay a subscription to do so. DO NOT SEND THEM YOUR MONEY!
February 12, 2025
Unprompted review
Reply from Plutus.it
Hi,
The Plutus Card is specifically designed as a spending solution that delivers exceptional rewards for your everyday purchases and does not offer the same services as a bank or a typical debit card.As outlined in our Terms and Conditions, ATM withdrawals and outbound bank transfers from your Plutus account are not permitted.
Your funds remain fully accessible through your Plutus Card for everyday purchases at millions of locations worldwide. This focused approach allows us to offer industry-leading rewards and benefits that traditional banking services typically cannot match. Many of our customers find significant value in maximizing these rewards through their regular spending habits.
Plutus operates on a subscription-based model to power one of the most rewarding tokenised loyalty programs available. Our rewards start at 3% back on everyday spending and can go up to 10% for higher tiers, with access to 50+ top brands for £/€10+ in monthly savings—unmatched value you won’t find anywhere else!
Subscriptions enable us to sustain and expand our unique ecosystem while delivering premium benefits such as higher reward caps, multiple perks, and exclusive in-app features like PlutusSwap, PlutusGift, PlutusMiles, and PlutusTravel.
We’ve designed our subscription tiers to provide exceptional value, catering to different needs. If you're looking for a low-cost entry, our Starter plan allows you to experience Plutus with minimal commitment.
Please Note: Plutus isn’t a bank offering free services—it’s a unique rewards card that boosts your everyday spending. Like any business, from restaurants to services you rely on, paying keeps it running, improving, and delivering better value.
Such a huge letdown with countless…
Such a huge letdown with countless broken promises.
February 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
We're sorry to hear that. If there is anything specific you feel we can improve on, please let us know. We are constantly striving to better our services.
Similarly, If you have any additional concerns or queries, please do not hesitate to reach out to our Support team. We're here to help.
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