What started as a good idea and well-made product has just been getting worse. The increasing number of negative reviews says it all. When your card expires, there’s no automatic replacement and... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Possibly the biggest joke of a company in history. Please do some research before even considering going anywhere near them. They lie, change terms with no notice, backdate rules. They also cen... See more
Impossible to get your money out and dishonest way they treat customers. Not FSCS approved so your money is at risk, EMIs like Modulr are not safe so your fiat / £GBP is at risk. Terrible way they... See more
I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest member... See more
Company replied
Company details
Written by the company
Plutus is a cutting-edge finance app that lets you manage/convert/spend both crypto and fiat from the same banking-like dashboard.
Contact info
Heathman's Rd, Fulham, SW6 4TJ, London, United Kingdom
- info@plutus.it
- plutus.it
You should know
1.8
Poor
2K reviews
Replied to 74% of negative reviews
Typically replies within 1 month
Setting a New Standard in Customer Ignorance!
Two months and still waiting for my refund. Maybe the calendar year has changed in the meantime, maybe a new generation of customers has grown up – also waiting for a response. Plutus.io clearly operates on the principle of "let’s close the account and see what happens… or rather, let’s pretend nothing happened."
I assume their customer support communicates via smoke signals or carrier pigeons because I can't explain why their response time rivals that of medieval postal services. If anyone has discovered a gateway to communication with Plutus.io, please let me know. I’d love to find out where my money is – maybe somewhere lost between dimensions? :D
Overall rating: 0/5 – If you enjoy the thrill of wondering whether you’ll ever see your money again, I highly recommend it!
I am giving them two stars because I like their logo !
March 31, 2025
Unprompted review
Avoid, waste of time! Time you won't get back...
I signed up with genuine intentions to use this platform. Spent over £10k+ over a year or more hoping for some payback that was mentioned in their proposition. I got nothing, absolutely nothing in the end. They closed my account and took back the very little PLU I had earned. In contrary to what they might say - people have been taking themselves off this platform in their droves. I would put this company in the scam bracket, the useless bracket and the waste of time bracket. Avoid. Your time is more precious and you will not get it back.
March 22, 2025
Unprompted review
Reply from Plutus.it
Hi,
We understand your concern and want to assure you that accounts are never closed without a valid reason. As a regulated entity, we are committed to upholding our obligations to the Financial Conduct Authority (FCA) and adhering to strict compliance standards.
It's important to note that forfeiting loyalty points or rewards upon account closure is a common practice across many loyalty and rewards programmes. Once an account is closed, the associated benefits, including accumulated rewards, are forfeited as part of the account closure process. If you believe there has been a mistake, please contact support and we’ll investigate further.
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Scam project.
March 30, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
𝓧𝓐𝓘𝓓𝓢𝓐𝓡𝓣 𝓗𝓔𝓛𝓟𝓔𝓓 𝓐𝓖𝓐𝓘𝓝𝓢𝓣 𝓣𝓗𝓔𝓢𝓔 …
𝓧𝓐𝓘𝓓𝓢𝓐𝓡𝓣 𝓗𝓔𝓛𝓟𝓔𝓓 𝓐𝓖𝓐𝓘𝓝𝓢𝓣 𝓣𝓗𝓔𝓢𝓔 𝓟𝓛𝓤𝓣𝓤𝓢 𝓢𝓒𝓐𝓜𝓜𝓔𝓡𝓢 !!!
March 22, 2025
Unprompted review
Reply from Plutus.it
Hi Cambell,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
i do not recommend
i do not recommend, 1 star reviews are true, 5 star reviews are shady
March 24, 2025
Unprompted review
Reply from Plutus.it
Hi FA,
This claim is inaccurate. Plutus does not request employees to leave reviews, as this would violate Trustpilot’s terms. Similarly, our Ambassadors are unpaid community members, and any reviews from them are entirely optional. We always emphasise honesty across all our community channels and supporters, and many of them are among our most constructive critics.
If you have any evidence to suggest otherwise, please reach out to our support team. We are dedicated to addressing concerns promptly and appropriately.
Plutus stole my money
I closed my account with Plutus, but there was still some money left in my account. Now, Plutus is keeping the money and refusing to return it. I've been trying to get them to return it to me, but they just don't care. I could only assume they need the money themselves because they're close to being bankrupt.
AVOID THIS COMPANY AT ALL COSTS.
EDIT: The reply from Plutus is misleading. They're telling me to contact support, but I've already done that multiple times. Support is unwilling to help. Instead of responding to reviews, they should spend time on returning the money they owe to people.
January 28, 2025
Unprompted review
Reply from Plutus.it
Hi West,
Once an account is closed, the associated benefits, including accumulated rewards, are forfeited as part of the account closure process. We strive to provide a fair and rewarding experience for all our users and encourage customers to redeem or utilise their PLU before initiating account closure. As a regulated entity, we are committed to upholding our obligations to the Financial Conduct Authority (FCA) and adhering to strict compliance standards including refunding any Fiat funds remaining on the account. If you believe there was a mistake, please contact support and we’ll investigate further.
𝚇𝙰𝙸𝙳𝚂𝙰𝚁𝚃 𝙷𝙴𝙻𝙿𝙴𝙳 𝙰𝙶𝙰𝙸𝙽𝚂𝚃 𝚃𝙷𝙴𝚂𝙴 𝚂𝙲𝙰𝙼𝙼𝙴𝚁𝚂…
𝚇𝙰𝙸𝙳𝚂𝙰𝚁𝚃 𝙷𝙴𝙻𝙿𝙴𝙳 𝙰𝙶𝙰𝙸𝙽𝚂𝚃 𝚃𝙷𝙴𝚂𝙴 𝚂𝙲𝙰𝙼𝙼𝙴𝚁𝚂 !!
March 18, 2025
Unprompted review
Reply from Plutus.it
Hi Ellish,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
I can't tell you how much discord has…
I can't tell you how much discord has been sown in me by this service. I *loved* the idea initially and really enjoyed using it for a while but for a few reasons I now actually hate them.
My first reason...I built up a decent PLU balance. But thought I'd take a couple of month's break from paying (this was when they had a free plan) so I cancelled my paid plan. Then thought oh I want to withdraw the PLU I've accrued.
"You can't withdraw PLU without being on a paid plan".
Ok so I paid into their service and I accumulated my rewards. But the day after I stopped paying my rewards become inaccessible. I find this a really punitive rule. They're *my* rewards!!
Asked support and I just got a robotic reply.
Second is... they've just closed my account recently. Fair enough I hadn't seen their emails reminding me of it (they did remind me). But the reason they're closing is because the free plan has gone (see my third reason here also). OK, so **again** I've just lost access to the PLU I've accumulated. I've just asked support if I will be able to access the tokens I had in the account now the account is closed. Not holding out hope.
My third reason is... exactly as above with removing the free plan, they overhaul the rules of their system with ridiculous frequency. It's unreal. They are constantly constantly rearranging the rules of the game. It's dizzying.
As above, I *loved* the idea of this and wanted it to succeed. Now I just feel like a sourpuss towards them. They destroy good will.
Maybe finally the thing to realise is: the game this company is playing is actually not winnable. They're offering rewards in a crypto currency which has no other value or use case. So it's only *use* is to get sold to realise rewards, meaning of course it's value will keep tanking
I think the guy running it seems enormously intelligent, but I think the whole service is trying to square a circle.
March 19, 2025
Unprompted review
Pure Scam.
Pure Scam.
Again they didnt hold a single word.
They simply reduced the rewards by 90%.
Instead of getting (for example) 10 Plu for each perk you spend, you now get 1 PLU. Thats a reduction of 90% !!!!
Same applies to all the other buys you do.
March 18, 2025
Unprompted review
Reply from Plutus.it
Hi M,
In Q3, last year we introduced a white paper (https://www.plutus.it/blog/simplified-white-paper-2024) which was voted on by the community, once approved multiple utilities were built giving each PLU a tangible redemption value aligned to a £/€10. As part of these sustainability plans, the emission rate at which you earn rewards from card spending also had to be aligned to ensure a fair-balanced reward system for scaling to a wider Web2 audience.
Unlike the legacy reward system, which depended on unreliable external sources that failed to reflect PLU's true intrinsic worth, this system anchors emissions to real, utility-driven value within the app.
This system also keeps the PLU supply steady and unaffected by external factors, ensuring a fair and reliable experience for stackers and customers who use in-app utilities.
Please see list of utilities providing balanced redemption and emission values which are also planned to be aligned on PlutusSwap for EU customers in Q2: The £/€10 Emissions Anchor: https://www.plutus.it/help/the-10-emissions-anchor-explained
See also our helpdesk article Calculating Your PLU Reward Amount here: https://www.plutus.it/help/calculating-your-plu-reward-amount
After years and years of getting Pluton…
After years and years of getting Pluton now I am unable due to a generic error to swap them into euros!!!
It’s better to stay far away from them!
I’m going to close my account but before I will everting to get my money back!
March 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
Thank you for reaching out about the "unexpected error" message you received while using PlutusSwap.
The PlutusSwap service is fully operational and designed to process a wide range of transactions successfully.
If you're experiencing this unexpected error then you may have reached our monthly limit, we recommend to (a) trying a different transaction amount, particularly a smaller value, (b) attempting your transaction at a later date
These approaches often resolve the issue and allow you to complete your swap successfully.
Note, now that we have completed our transition to a fair-balanced redemptions and emission with a sustainable reward system , we are in the process of improving the PlutusSwap experience further details here: https://www.plutus.it/help/the-10-emissions-anchor-explained#:~:text=Web3%20Travel%20Deals-,PlutusSwap,-%3A
Please let me know if you have any other questions about using PlutusSwap.
Sadly the 1 star reviews are right, get out whilst you still can
Where do I begin? Years ago I actually put a good review on here for Plutus, not now. This company has changed so much the last few years, it's almost like they wanted to lose their customers. Too many changes where you are punished for not upgrading your levels, terrible communication, customer support that can't or won't answer your questions. Unfair costs and fees that pop up all the time. Presently the token price is 71 cents, and dropping every day. There is just no value in this anymore, a real shame. Thousands of people lost money through this company, not just me. Just look at the trustpilot reviews for this year, not one positive review. Not one.
And if you see a reply from Plutus after this review about "if you have any problems please contact customer support" I did, seven times this year and it was useless. It takes weeks to get a reply and wasn't helpful at all. It used to takes days and if you asked a question you would get an answer. Now it's a copy and pasted reply directing you to the FAQs which of course has the smallprint.
Somebody made money through Plutus, just not loyal customers. If you are one of the thousands who lost, you are not alone, am sending you all an air hug.
****They replied to this review***** Exactly how I thought they would. Pointless trying to contact support. So many people are taking them to court trying to get some money back. This company is so shady they have been on Coffeezilla, for anybody that doesn't know, he is an investigator of frauds, scams etc on Youtube with a massive viewership. Watch his videos and heed his warnings. This company wants to expand into the USA, how on earth can they do that with their reputation? Shameless, awful company.
March 12, 2025
Unprompted review
Reply from Plutus.it
Hi,
Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme.
We’re sorry if some of the details felt unclear. Transparency is incredibly important to us, and we’re always working to ensure that the information we provide is easy to understand and readily available. If there’s any specific terms, offers, or updates you’d like us to clarify, please don’t hesitate to get in touch.
We’re currently experiencing high support volumes, and our team is working diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries have received grouped responses. However, as the transition ends, we recognise that every customer deserves a personalised response, and we’re carefully addressing each inquiry in the order it was received.
If you have a ticket and haven't received a group response, rest assured that your case has been logged and will be handled by our specialists as soon as possible. For immediate assistance with common questions, our Help Center offers solutions to many frequently asked issues.
We appreciate your understanding and patience as we work through this busy period to ensure each customer gets the attention they deserve.
PLU is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of PLU will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of PLU, as they are driven by trends and do not affect your ability to use PLU within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of PLU on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
Zero help, many false claims and promises and it only costs money
I am a paying member for years now. Also bought PLU for more cashback.
- PLU is worth now <10% of the price I bought.
- They constantly change the rules.
- Claims are incorrect.
I asked for help, as the website did not allow me to transfer PLU for free (which they forced members to do) even though I was eligible. In 1 click, without any overview of costs whatsoever I was charged 106 euro... Waiting for weeks now; they said they would fix it and prioritise my case (#344874)
Lost my trust in them... Will notify the Financial Conduct Authority and/or Financial Ombudsman Service next week.
March 13, 2025
Unprompted review
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team
Dead
It looked promising. Initally, exciting, liked the perks. In it for
3+ years.
I never took out PLU. I was a stacker.
Was punished at the end, nonetheless. 33% fee to withdraw. Is that fair?
Don't talk to me about the bit where my friend tried to send me 20 quid to pay me back, causing the account to lock. Twice.
Cancelled subscription.
Essentially dead to me.
February 25, 2025
Unprompted review
Reply from Plutus.it
Hi Bill,
Thank you for sharing your feedback.
As explained on our fees page, rewards payout fees have always been dynamic, depending on factors like Ethereum network gas fees and token usage within the Plutus ecosystem. These fees were part of the system from the beginning, and have been free for a long period, and then adjusted dynamically with GAS and service fees, it’s not something newly introduced. The latest fee would have been shown in the app before you made a payout, so you’ll know the cost upfront.
For more details, you can also check out our tweet here:https://x.com/Plutus_Support/status/1785383378356740436
As a financial services provider, we adhere strictly to FCA regulations and work with Modulr, an FCA-regulated entity, to ensure compliance and security. In some cases, access to the account may be temporarily restricted in line with legal or regulatory requirements. If you believe this was done in error, please contact support so we can investigate further.
Rest assured, Plutus is financially sound. Since 2016, we’ve remained self-funded, successfully navigating multiple bull and bear cycles with a robust subscription model that ensures stability. We’re built for the long run, staying efficient and focused on providing real value to our customers.
It's a scam
It's a scam. Spend 1014 euro during two years via subscription and token buy to have more perks. One year I had something like 3 perks a d one year I had 7 perks. I spend a lot via card on 3% Cashback. Now I have only 160 euro on external wallet and internal worthless tokens because 33% withdrawal fee upfront in euro and I can sell only for peanuts in app swap to euro where is 50% fee + 20 euro limit per month. Crazy. I am stucked and fked.
EDIT:
Whole reply from Plutus is FK scam and lie!
You pay 6.99 Eur and you get:
1 perk
This mean you will get ONE PLU token!
+ 3% spending limited to 250 EUR which is 7.5 EURo BUT pegged to 10 EUR 1 PLU
So you will receive 1.75 PLU per month in exchange of your 6.99 EUR + they scam you on forex as a bonus.
So right now the price is 1.75 USD ON EXCHANGE.
But you must pay 33% fee UPFRON in EURO!
So you will pay sub + fee = 7.56 EURo and you get 1.75 USD. If you manage to hord more tokens and if you manage to pay another 5-25 USD in ETH gas fee you can transfer it to coinbase where you can sell it right now 1 PLU 1 USD.
SCAM
0% fees on giftcards are also LIE. Yes you can find there some scam cards like plant a tree without fee but it is joke. If you find Amazon gift card or anything useful you will pay 8-9 euro + 1 euro fee + 1 plu which is RIGHT NOW 10-11 euro in exchange for useful card.
Yes you can find there sometimes 7-9 euro fees also so you can make something like 1 to 3 euro on two gift cards per month.
Pure SCAM
Regarding to reaction to PlutusSwap: Bla bla bla another pure scam with 50% "fees". And it is also limited only because they are afraid of token price going to 0 because every customer right now is just angry and leaving these scammers.
EDIT: Last week I also noticed that I got scammed for EVERYTHING which I "collected" during all that time. Because the fuckheads simply turned off at least SWAP with 50% fees for NO SUB accounts and my subscription ended and I will NOT send them ANY more EUR.
March 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
𝚐𝚊𝚊𝚛𝚍.𝚒𝚘
By the time they where finised with me i couldnt even leave , glad i can look back and have good closure on my heading that solve the case
March 5, 2025
Unprompted review
Reply from Plutus.it
Hi Jose,
We're sorry to hear that. If there is anything specific you feel we can improve on, please let us know. We are constantly striving to better our services.
Similarly, If you have any additional concerns or queries, please do not hesitate to reach out to our Support team. We're here to help.
They can't be trusted even when we ask them to close the account.
More than a month ago I requested for my Plutus account to be closed and the remaining funds to be sent back to the source account. After several weeks of waiting and complaining, they finally closed the account but they didn't take care of the funds. This process has been dragged on for a while now and I'm still waiting for the funds to be transferred back. I tried to involve Modulr but they won't do anything either. Their support is a nightmare.
March 11, 2025
Unprompted review
Reply from Plutus.it
Hi,
We’re currently experiencing high support volumes, and our team is working diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries have received grouped responses. However, as the transition ends, we recognise that every customer deserves a personalised response, and we’re carefully addressing each inquiry in the order it was received.
If you have a ticket and haven't received a group response, rest assured that your case has been logged and will be handled by our specialists as soon as possible. For immediate assistance with common questions, our Help Center offers solutions to many frequently asked issues.
We appreciate your understanding and patience as we work through this busy period to ensure each customer gets the attention they deserve.
Dont fall for this scam
Dont fall for this scam
Been using for almost 2 years. With an active subscription. Now I want to withdraw my tokens to metamask. It's been 10 days and 2 tickets and nothing.
This platform is going down and they are trying no to pay the tokens to everyone. A SCAM a huge one
March 3, 2025
Unprompted review
Reply from Plutus.it
Hello Ricardo,
Thank you for sharing your feedback.
We were experiencing high support volumes, and our team worked diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries received grouped responses. However, as the transition ended, we recognised that every customer deserved a personalised response, and we carefully addressed each inquiry.
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
Rest assured, Plutus is financially sound. Since 2016, we’ve remained self-funded, successfully navigating multiple bull and bear cycles with a robust subscription model that ensures stability. We’re built for the long run, staying efficient and focused on providing real value to our customers.
If there’s been any misunderstanding or unresolved concerns regarding your PLU payout, please don’t hesitate to reach out to our support team so we can address it promptly.
Simply the worst
Simply the worst, the team is just some lunatic guys, they can't understand they are doing it so wrong or they don't want to... Simply avoid or run away from it, I've sold all my plu along the years and never brought anything besides the subs, lucky me...
March 11, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take unfounded claims like these seriously, as they do not reflect the experience of the vast majority of our customers and the services we provide. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
The whole idea of Plutus is to scam…
The whole idea of Plutus is to scam money from their customer base. Forcing people to upgrade paid subscriptions constantly, then retrospectivity changing their terms and conditions. Their whole marketing strategy is a lie, there is no 3% back, they value PLU in their world at £10 which has no bearing on reality. The gifts cards introduced are a joke, limited in choice and with 80% fees. Their travel offers are also a joke and far more expensive than booking directly. Avoid
March 10, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus operates on a subscription model, offering up to 10% back on spending with 50+ brands for £/€10+ in monthly savings. Subscriptions sustain our ecosystem, providing perks like higher rewards, PlutusSwap, PlutusGift, and more. Our tiers offer great value. Please note: Plutus is a rewards card, not a free bank service.
We want to clarify that we have not applied our updated Terms & Conditions retroactively to users' PLU balances. All previously rewarded PLU remains intact and fully available for redemption or payout. Our updates introduce governance over specific PLU features moving forward, ensuring platform integrity. If you have any concerns, our support team is happy to assist.
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
A failed project, potentially the worst "crypto rewards/cashback" product on the market.
Two years ago I'd leave around 4 stars here, but after recent changes I have to leave one star and warn you against this service. This is not something I do lightly, this is my only such negative review, but Plutus as a service became truly terrible.
Plutus, since it's inception was one of the "crypto cashback" cards. It's cashback rate was pretty high, even without any paid subscription. Hence people used it and were happy. There was a good sentiment, since product seemed revolutionary in some ways, promising more utility with time for their crypto token.
In 2023 it already started worsening, as promises were not being kept and token, given as the crypto cashback reward was starting to both run low and to loose market value slowly, but steadily.
2024 marked big, controversial changes and a big drop of PLU token value. There were new T&Cs applied retroactively, a wave of censorship within company related community channels (Reddit, Discord), high fees introduced - 33% to withdraw the token, 50% when swapping it in the app. Newly introduced utilities turned out to be a disaster - hotel booking cashback with a small property base and cashback amounts same or worse than free competition, cards limited to 2 per person (not per month, limit of 2 was indefinite), miles with only one airline program and with a saving lower than expected.
Still in 2024 some crypto rewards could be made and provide some profit to users who spend bigger amounts and who earlier unlocked spending limits by paying PLU.
In 2025, after PLU earning rate within the app was anchored to a fixed amount of £\€10 it is close to impossible to get any profit by using the app. Base rate of rewards would be less than 0.3% now (due to low value of PLU token, which is taken into account when redeeming rewards via Swap and withdrawal to ext wallet), that is if you would want to redeem these via withdrawal to an external wallet (in which case after paying the fee you gain 0.2%) or if you want to swap it for FIAT within the app (where after 50% fee the rewards rate would be 0.15%). This is not counting the fact that in order to gain PLU you need to pay a monthly/yearly subscription and that how much PLU you earn is limited based on your subscription and stack levels. When we take this into consideration - you realise that using Plutus is bringing loss to its users (as for most it's impossible to accumulate more in rewards than what they would pay in fees).
Furthermore caution is needed due to recent T&C changes which say that Plutus won't give any refunds and that it can restrict or even close account for leaving negative comments about it (or for example reviews like that one - they state any information left on internet which may hurt Plutus...Very questionable).
Support quality worsened as well, I had to wait for months to get an answer to my question.
Also - you need to note that in order to get more perks within Plutus you would have to buy and stack a token - PLU which was loosing value constantly for the last few years, regardless of whole crypto market condition. Hence investment in it bears additional, high risk.
In my opinion it is one of the worst if not the worst product of this kind on the market.
It is in process of a transition, leadership promising changes, but these don't look good in my opinion. There are supposed to be two different PLU tokens associated with the project soon and new utilities (cashback, discount on merchandise). Also 2 per person cap on the cards is supposed to be taken off, but cards will now become a 10% discount bought with PLU.
This doesn't seem to be something able to compete with cashback websites offerings, especially since these offer more options without the need to pay for a subscription. Also a lot has been promised in the past and promises were not kept, or kept partially - like with gift cards. Gift cards were supposed to bring much more value as per initial promises.
So while there is some glimmer of hope and probability that company will improve, at the moment it deserves 1 star and for consumers to treat it with utmost caution. Until further, better changes will be introduced I'd urge to not spend any money on the project, as it will be most likely money lost.
If you're interested in Plutus - either look at the competition or observe the project from afar, if it'll improve (it might as well go bankrupt, we never know)
March 7, 2025
Unprompted review
Reply from Plutus.it
Hi,
PLU is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of PLU will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of PLU, as they are driven by trends and do not affect your ability to use PLU within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of PLU on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
We want to clarify that we have not applied our updated Terms & Conditions retroactively to users' PLU balances. All previously rewarded PLU remains intact and fully available for redemption or payout. Our updates introduce governance over specific PLU features moving forward, ensuring platform integrity. If you have any concerns, our support team is happy to assist.
We strive to maintain an open and respectful dialogue with our community. While we do not condone the spread of misinformation or FUD (fear, uncertainty, and doubt), we actively encourage constructive feedback across appropriate channels.
Our goal is to foster a positive and productive environment for all customers, and we remain committed to listening and improving based on genuine input.
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
We understand your concern and want to assure you that accounts are never closed without a valid reason. As a regulated entity, we are committed to upholding our obligations to the Financial Conduct Authority (FCA) and adhering to strict compliance standards. If you believe there has been a mistake, please contact support and we’ll investigate further.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.