It is a scam
It is a scam. They continuously changes their policies of usage and they are scammers. They allow you to exchange Plu for gift cards but they don’t work. They don’t reimburse you the money for a service you paid for but that does not work. I had to open a claim to the Financial Ombudsman Service (FOS). I encourage all the users to contact FOS. We need to do our best to make Plutus shout down!
Reply from Plutus.it
Hi, We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition—voted on by the community—has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
Each utility (PlutusGifts, PlutusMiles, PlutusTravel, PlutusSwaps) is designed to provide real-world value for your PLU rewards, and we continuously monitor their performance. Since these utilities are still in their MVP stage and rely on third-party partnered services, occasional service interruptions may occur.
Our team is actively working to enhance these features based on customer feedback. If you're experiencing an issue with any utility, please contact customer support with the details so we can investigate and resolve it promptly.