What started as a good idea and well-made product has just been getting worse. The increasing number of negative reviews says it all. When your card expires, there’s no automatic replacement and... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
See what reviewers are saying
Possibly the biggest joke of a company in history. Please do some research before even considering going anywhere near them. They lie, change terms with no notice, backdate rules. They also cen... See more
Impossible to get your money out and dishonest way they treat customers. Not FSCS approved so your money is at risk, EMIs like Modulr are not safe so your fiat / £GBP is at risk. Terrible way they... See more
I have been an og member of the plutus shop for many years. Rising through the ranks I have attained a great status. I have gone to many of the plutus club get together and have met the highest member... See more
Company replied
Company details
Written by the company
Plutus is a cutting-edge finance app that lets you manage/convert/spend both crypto and fiat from the same banking-like dashboard.
Contact info
Heathman's Rd, Fulham, SW6 4TJ, London, United Kingdom
- info@plutus.it
- plutus.it
You should know
1.8
Poor
2K reviews
Replied to 74% of negative reviews
Typically replies within 1 month
Such a huge letdown with countless…
Such a huge letdown with countless broken promises.
February 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
We're sorry to hear that. If there is anything specific you feel we can improve on, please let us know. We are constantly striving to better our services.
Similarly, If you have any additional concerns or queries, please do not hesitate to reach out to our Support team. We're here to help.
Payout worked with 33% fee now, Stay away!
Payout worked with 33% fee now. Had to pay 30EU for my 90Eu in PLU. I will sell and never use it again.
I highly recommend everyone doing the same.
February 12, 2025
Unprompted review
Reply from Plutus.it
Hi,
PLU can be used in-app for utilities like PlutusGifts, PlutusMiles and PlutusTravel, and starting in 2025, you’ll be able to skip payout fees completely. In January, new reward-level benefits include Free Payouts, Double Rewards & Golden Tickets. Furthermore, Stackable Perks are already live.
If you're not on a reward level, a dynamic fee applies to cover costs, encourage in-app PLU use, and support the platform's long-term success. These fees have existed since inception and were free for an extended period. More details: https://x.com/Plutus_Support/status/1785383378356740436
SCAM
I used this card for a couple of years and all seemed well but unfortunately they moved the goalposts and scammed everybody in the end. Avoid
February 11, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take claims like these seriously, as they do not reflect the experience of the vast majority of our customers. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
"unexpected error"
February 9, 2025
Unprompted review
Reply from Plutus.it
Hi,
Thank you for reaching out about the "unexpected error" message you received while using PlutusSwap.
The PlutusSwap service is fully operational and designed to process a wide range of transactions successfully.
If you're experiencing this unexpected error then you may have reached our monthly limit, we recommend to (a) trying a different transaction amount, particularly a smaller value, (b) attempting your transaction at a later date.
These approaches often resolve the issue and allow you to complete your swap successfully.
Note, now that we have completed our transition to a fair-balanced redemptions and emission with a sustainable reward system , we are in the process of improving the PlutusSwap experience further: https://www.plutus.it/help/the-10-emissions-anchor-explained#:~:text=Web3%20Travel%20Deals-,PlutusSwap,-%3A
Please let me know if you have any other questions about using PlutusSwap.
incurred so much losses on here
incurred so much losses on here. they are not as competent as they proclaim. not good as before do save your money. wish i started long nights ago with •kvlc• they have been paying over for months. Highly TP rated
January 10, 2025
Unprompted review
Reply from Plutus.it
Hi Ben,
We're sorry to hear that. If there is anything specific you feel we can improve on, please let us know. We are constantly striving to better our services.
Similarly, If you have any additional concerns or queries, please do not hesitate to reach out to our Support team - We're here to help.
From good to scam in few months
It was good until October 2024, when they retroactively changed their Terms and Conditions. This led to exploitative practices toward customers and significant financial losses for those who had invested. As of February 2025, it has become nothing more than a scam. While their advertisements appear promising, the reality is that their offerings are unattainable. They have designed their system in a way that makes it nearly impossible to expose their deception in a brief Trustpilot review, so I won’t waste my time.
February 9, 2025
Unprompted review
Reply from Plutus.it
Hi,
We want to clarify that we have not applied our updated Terms & Conditions retroactively to users' PLU balances. All previously rewarded PLU remains intact and fully available for redemption or payout. Our updates introduce governance over specific PLU features moving forward, ensuring platform integrity. If you have any concerns, our support team is happy to assist.
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take claims like these seriously, as they do not reflect the experience of the vast majority of our customers. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
Used to be a good bank
Used to be a good bank, now it's just fooling the customers. They deny almost all payouts except you're a high spender, introduced horrendous fees when paying out through gift cards (minimum of 50% up to 80%) and don't offer any customer support at all.
February 6, 2025
Unprompted review
Reply from Plutus.it
Hi,
A declined payout can happen for several reasons, such as PLU earned from ineligible transactions (e.g., refunded items) or problems with your account activity. If it’s due to account activity, we recommend reviewing the email instructions provided and actively engaging with our in-app features for 30-days before trying again. Once your account status improves, your PLU Payouts will be approved.
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
We’re currently experiencing high support volumes, and our team is working diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries have received grouped responses. However, as the transition ends, we recognise that every customer deserves a personalised response, and we’re carefully addressing each inquiry in the order it was received.
If you have a ticket and haven't received a group response, rest assured that your case has been logged and will be handled by our specialists as soon as possible. For immediate assistance with common questions, our Help Center offers solutions to many frequently asked issues.
We appreciate your understanding and patience as we work through this busy period to ensure each customer gets the attention they deserve.
Used to be good, now just scammy.
Dreadful, never ending rule change company, that will do everything it can to stop you claiming the cashback rewards that they owe you. Well they'll ask you to pay even more actual money to them to consider it.
Last straw was offering a free payout, but then going back on it, saying it was a mistake. After changing the rules again to make transferring your PLU to an external wallet pretty much mandatory going forward.
Do yourself a favour, avoid ripping your hair out and give this lot a wide berth.
February 4, 2025
Unprompted review
Reply from Plutus.it
Hello there,
Thank you for the feedback.
We would like to address recurring misinformation about Free Payouts or our services. While we understand your disappointment, it is important to distinguish facts:
- Over 2 million PLU has been distributed completely free as a gesture of goodwill and remain live.
- We've also provided customers with 1M+ PLU rewards as a promo-refund for 6-month subscriptions.
- Free Payouts were only given to customers who met clear eligibility criteria at the company’s discretion.
- These criteria and outcomes were communicated transparently via multiple grouped emails.
- All related support tickets have been individually reviewed and responded to in detail.
Please note: Free Payout is optional and not guaranteed. As a business offering services from just £/€6.99 a month, we follow a model similar to other subscription platforms that provide premium features or perks at an additional cost.
For full transparency, please refer to these official resources:
Plutus Support on Free Payouts (April 2024):
https://x.com/Plutus_Support/status/1914070356983468504
Clarification from Support (March 2024):
https://x.com/Plutus_Support/status/1897354657111941457
Initial Payout Announcement (March 2024):
https://x.com/Plutus_Support/status/1895576488801366109
PLU Payout Guide & Eligibility:
https://www.plutus.it/blog/your-guide-to-plu-payouts-simplified#:~:text=Who%20is%20eligible%20for%20New%20Reward%20Level%20Benefits%2C%20including%20Free%20Payouts%3F
We welcome constructive feedback and valid concerns through various communication channels. However, false accusations not only mislead others but also harm our customers. Therefore, we urge you to read the official documents and clarifications.
Please see our video clarifying misconceptions:
https://x.com/plutus/status/1903151476702126586
If you have any genuine concerns or unresolved matters, please don't hesitate to contact our support team here: https://support.plutus.it/hc/en-us/requests/new
We’re here to assist you and ensure your experience is as smooth as possible.
Plutus Team
Absolute total scam.After investing for…
Absolute total scam.After investing for about good 6 months,initially on forex then stocks,leaving the rewards to built up.When I asked for the %as advertised to be transferred, they asked me to pay the total amount of their brokerage fee which was quite substantial as I my returns on the account have accumulated to 422,300 euros.They declined to transfer giving me excuses and eventually blocking my account. Now I can't access and they stopped calling me despite my attempt to find out where they have disappeared. They have basically ruined me.No humanity.Professional crooks.
November 11, 2024
Unprompted review
Scam
They keep moving the goal posts, you save their token to reach a certain tier and then they drastically increase the requirements over and over again. Have been a loyal customer for more than 2 years but the last months they keep screwing you over.
January 30, 2025
Unprompted review
Reply from Plutus.it
Hi,
Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme.
If I could give less than 1 star I…
If I could give less than 1 star I would. I have used this service for over a year but with constant t&c changes and subscription fee increases I chose to downgrade. I tried to spend my remaining balance but transactions were declined so then I decided to swap my earned PLU for vouchers only to then have my account blocked I can no longer log in and have only had a standard response from support for over 2 weeks saying they have high ticket numbers and to bear with them. I have £40 in vouchers I cant access and a further £38 stuck in my account and the rest of my earned PLu rewards. Absolutely no customer service and a company who are happy to unlawfully keep their customers money.
January 16, 2025
Unprompted review
Reply from Plutus.it
Hi Sarah,
We were experiencing high support volumes, and our team worked diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries received grouped responses. However, as the transition ended, we recognized that every customer deserved a personalized response, and we carefully addressed each inquiry.
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition, voted on by the community,has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
Like many companies, we’ve transitioned to a subscription-only model, which ensures we can provide a premium and high-quality service. While full functionality requires a paid plan, customers can remain in Sleep Mode with full access to their fiat funds and basic features for quite some time before any potential account closures. Rest assured, we’ll notify you well in advance of any potential account closures.
As a financial services provider, we adhere strictly to FCA regulations and work with Modulr, an FCA-regulated entity, to ensure compliance and security. In some cases, access to the account may be temporarily restricted in line with legal or regulatory requirements. If you believe this was done in error, please contact support so we can investigate further.
Issues: Swap of PLU token to credit card
Swap of PLU token to credit card: "unexpected error"
After an unsuccessful swap beginning of 2025 and weeks without any feedback on my complaint, my PLU have been returned to my account.
I tried again to swap now, but keep getting error messages.
I really have serious issues with this user experience!
January 28, 2025
Unprompted review
Reply from Plutus.it
Hi,
Thank you for reaching out about the "unexpected error" message you received while using PlutusSwap.
The PlutusSwap service is fully operational and designed to process a wide range of transactions successfully.
If you're experiencing this unexpected error then you may have reached our monthly limit, we recommend to (a) trying a different transaction amount, particularly a smaller value, (b) attempting your transaction at a later date.
These approaches often resolve the issue and allow you to complete your swap successfully.
Note, now that we have completed our transition to a fair-balanced redemptions and emission with a sustainable reward system , we are in the process of improving the PlutusSwap experience further: https://www.plutus.it/help/the-10-emissions-anchor-explained#:~:text=Web3%20Travel%20Deals-,PlutusSwap,-%3A
Please let me know if you have any other questions about using PlutusSwap.
Avoid!
Avoid!
Advertised services are not available or behind high fees. I've been a paid user for a long time, but my services and benefits have been degraded again and again. Currently I have paid for a gift card with euro and plu, but I have not received it. It is stuck on 'creating' for weeks and not available. Customer service doesn't progress past we are looking into it. No real outlook. In the meantime, I am unable to view the giftcards, without paying for a subscription, in short being held hostage.
Avoid this scam company who retroactively changes T&C.
January 25, 2025
Unprompted review
Reply from Plutus.it
Hi,
We want to clarify that we have not applied our updated Terms & Conditions retroactively to users' PLU balances. All previously rewarded PLU remains intact and fully available for redemption or payout. Our updates introduce governance over specific PLU features moving forward, ensuring platform integrity. If you have any concerns, our support team is happy to assist.
Each utility (PlutusGifts, PlutusMiles, PlutusTravel, PlutusSwaps) is designed to provide real-world value for your PLU rewards, and we continuously monitor their performance. Since these utilities are still in their MVP stage and rely on third-party partnered services, occasional service interruptions may occur.
Our team is actively working to enhance these features based on customer feedback. If you're experiencing an issue with any utility, please contact customer support with the details so we can investigate and resolve it promptly.
They freeze your account until you pay…
They freeze your account until you pay for their subscription, and it's impossible to withdraw the cashback you've accumulated, even with a subscription. You can't make transfers, and now I can't even use my card to spend the remaining euros—every payment is being declined. SCAM
January 25, 2025
Unprompted review
Reply from Plutus.it
Hi,
Like many companies, we’ve transitioned to a subscription-only model, which ensures we can provide a premium and high-quality service. While full functionality requires a paid plan, customers can remain in Sleep Mode with full access to their fiat funds and basic features for quite some time before any potential account closures. Rest assured, we’ll notify you well in advance of any potential account closures.
Avoid at all costs
Plutus was previously an excellent business but something changed and today's Plutus is unrecognisable to the past Plutus. They previously encouraged and guided customers to cash out their PLU directly on exchanges but now that's effectively banned. They also recently introduced extortionate withdrawal fees of 33%, previously it was a flat £15. Last year they advertised upcoming giftcards and clearly stated in their white paper that 1 PLU would equal a £10 giftcard. There was no small print, it was very clear that 1 = £10. However, now the giftcards have arrived it's still 1 PLU for £10 BUT with an £8 fee. They also swap and change their plans all the time, so you'll never have a clear and definite idea of where the company is going. I'll never use their service again. I now have over 200 PLU (over £200 worth at the current value) trapped in my account. I either pay the up front 33% cash withdrawal fee or I exchange them for giftcards but pay £8 per card. Costing me over £1,600 to get minimal discount on the giftcard value. I refuse to take either option and Plutus customer service refuse to release the PLU that I earned while paying £19.99 a month subscription. In my opinion you should avoid Plutus at all costs.
January 21, 2025
Unprompted review
Reply from Plutus.it
Since we started in 2015, some adjustments have been necessary to improve how we work and what we offer. We understand that changes can sometimes feel overwhelming, and we want to assure you that our goal remains the same: to provide a fair, rewarding, and sustainable programme.
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
Avoid like the plague
Avoid like the plague,this is a rewards card that won't allow you to withdraw your rewards.
I have £100 of Plu at current prices sat there which I am unable to withdraw from this scam company as they keep blocking it.
January 21, 2025
Unprompted review
Reply from Plutus.it
Hi,
To clarify, PLU payouts were temporarily restricted for a very small number of accounts that significantly breached our Terms & Conditions. These measures were necessary to uphold the fairness and integrity of our rewards programme. However, we’re pleased to confirm that any temporary restrictions on PLU payouts have now been lifted, and you are free to request a payout at your convenience.
We kindly request that moving forward, you adhere to our Terms & Conditions. If you have any questions on this topic, please contact Support and we’ll help guide you.
it is a ponzi scheme nearing end of its…
it is a ponzi scheme nearing end of its lifespan
January 19, 2025
Unprompted review
Reply from Plutus.it
Hi,
I’d like to clarify that Plutus has been actively delivering innovative financial solutions for nearly a decade. With a dedicated team of 60+ employees and a growing community of over 125,000 customers, we are committed to providing real value to our users.
We take claims like these seriously, as they do not reflect the experience of the vast majority of our customers. If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.
you are never going to get the coins…
you are never going to get the coins out of their platform. Everything is made to create the illusion of big cashback. There is only problem - NO CASHBACK will be given to YOU. I have lost 1000's in lost price of coins invested, subscriptions, metal cards.....
January 18, 2025
Unprompted review
Reply from Plutus.it
Hi,
Plutus offers its unique reward services for a low-cost monthly plan starting at just £/€6.99. The fees for additional services help maintain a sustainable rewards ecosystem for all customers.
When considering fees for third-party payouts, remember the exceptional rewards you receive. For just £/€6.99 per month, a 33% payout fee is reasonable, as external use of rewards impacts sustainability. Even with the fee, you still get more value—for example, paying £/€6.99 plus the 33% payout fee can cover your subscription and more when PLU is used for prohibited services. We understand this, which is why a fair fee is charged to shift towards in-app use—protecting customers and creating a more sustainable rewards system for all.
For PlutusGifts, PLU was earned at a $1 rate, with brands offering 0% fees, making each PLU worth £/€10 in-app. With PlutusGifts, swapping $1 rewards for a £10 gift card costing £/€5 or more is an amazing deal. Even after fees, you still pocket £/€5 to £/€2 in savings, offering unbeatable value for rewards earned at a $1 rate.
We apply the same logic to PlutusSwap—since rewards are earned at a $1 rate, bulk swapping for £/€10 emissions rate is not possible. That’s why we have limits and fees, ensuring sustainability while offering unique features like card balance top-ups, a benefit that doesn’t exist elsewhere.
Rest assured, now that the transition is complete and we have achieved fair-balanced emissions and redemptions across all key utilities, the next step is to match these rates on PlutusSwap in Q2.
Please Note: Fees support our ability to provide better features, enhance service quality, and protect sustainability, ensuring long-term value for our customers.
This company refuses to pay out (fiat)…
This company refuses to pay out (fiat) money, card transactions get declined and you get put into sleep mode. You are supposed to be able to use the web app but even that gets restricted to just viewing your account statements and balance, you cannot do anything. Support ignores you for at least a week. If you say you want your money on their Telegram you get banned. Censorship is starting to kick in on all their socials.
January 18, 2025
Unprompted review
Reply from Plutus.it
Hi,
Like many companies, we’ve transitioned to a subscription-only model, which ensures we can provide a premium and high-quality service. While full functionality requires a paid plan, customers can remain in Sleep Mode with full access to their fiat funds and basic features for quite some time before any potential account closures. Rest assured, we’ll notify you well in advance of any potential account closures and any Fiat on your account will be returned.
We strive to maintain an open and respectful dialogue with our community. While we do not condone the spread of misinformation or FUD (fear, uncertainty, and doubt), we actively encourage constructive feedback across appropriate channels.
Our goal is to foster a positive and productive environment for all customers, and we remain committed to listening and improving based on genuine input.
Mental Gymnastics at Its Finest
Every time I think I understand their latest offer, they flip the terms. It’s like solving a puzzle, but the pieces keep changing. You leave more confused than convinced. Time and time again. Fees and fine print turn every "deal" into a mess. Save your sanity and look elsewhere.
January 13, 2025
Unprompted review
Reply from Plutus.it
Hi,
We understand that changes to Terms & Conditions can feel overwhelming. However, each update over the last 6 months during the transition, voted on by the community, has been carefully considered with our customers' best interests in mind. As detailed in our whitepaper, these changes are vital for building a stronger ecosystem that can continue delivering exceptional rewards and innovative features.
Additionally, both the industry and Plutus have evolved significantly since 2015. After nearly a decade, it’s crucial to implement important updates to align with regulatory requirements, improve security, and ensure the long-term sustainability of our platform.
We’re committed to transparency and always provide advance notice of changes, giving you ample time to review and understand them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.