TheReviewer

"Dear TheReviewer,

We are sorry to hear that you didn't have the best experience with NAGA. Any feedback, whether positive or negative is much appreciated as we always aim to improve our services with our customers in mind.

You can rest assured that we will investigate this further. Please send an email to support and describe the issues you would like us to help you with. Our support team will be happy to further assist you with this.

The NAGA Team 🚀"

Hi, A declined payout can happen for several reasons, such as PLU earned from ineligible transactions (e.g., refunded items) or problems with your account activity. If it’s due to account activity, we recommend reviewing the email instructions provided and actively engaging with our in-app features for 30-days before trying again. Once your account status improves, your PLU Payouts will be approved.

This claim is inaccurate. Plutus does not request employees to leave reviews, as this would violate Trustpilot’s terms. Similarly, our Ambassadors are unpaid community members, and any reviews from them are entirely optional. We always emphasise honesty across all our community channels and supporters, and many of them are among our most constructive critics.

If you have any evidence to suggest otherwise, please reach out to our support team. We are dedicated to addressing concerns promptly and appropriately.

In Q3, last year we introduced a white paper (https://www.plutus.it/blog/simplified-white-paper-2024) which was voted on by the community, once approved multiple utilities were built giving each PLU a tangible redemption value aligned to a £/€10. As part of these sustainability plans, the emission rate at which you earn rewards from card spending also had to be aligned to ensure a fair-balanced reward system for scaling to a wider Web2 audience.

Unlike the legacy reward system, which depended on unreliable external sources that failed to reflect PLU's true intrinsic worth, this system anchors emissions to real, utility-driven value within the app.

This system also keeps the PLU supply steady and unaffected by external factors, ensuring a fair and reliable experience for stackers and customers who use in-app utilities.

Please see list of utilities providing balanced redemption and emission values which are also planned to be aligned on PlutusSwap for EU customers in Q2: The £/€10 Emissions Anchor Explained: https://www.plutus.it/help/the-10-emissions-anchor-explained

See also our helpdesk article Calculating Your PLU Reward Amount here: https://www.plutus.it/help/calculating-your-plu-reward-amount

Gentile Sig. Pietro, grazie per la sua valutazione e ci dispiace che non abbia potuto apprezzare i nostri servizi. Per poter verificare quanto accaduto, dovremmo risalire al suo ordine e pertanto Le chiediamo gentilmente di fornirci il nominativo esatto con il quale ha effettuato l'ordine oppure il codice di 7 cifre numeriche. Per la privacy può scriverci al seguente indirizzo mail: customer@energologistic.it .Cordiali Saluti.