Alexander Robert

CAR RENTAL BOOKING NOT HONOURED. NO REFUND AS YET, COST ME FOUR TIMES AT DESK

ARRIVED TO CAR RENTAL ON A 90 DEGREE HEATWAVE DAY. THEY SAID EXPEDIA.CO.UK HAD A RECURRING FAULT WHERE THEY DON'T FULLY POPULATE THE BOOKING AND THEY CAN'T HONOUR THE BOOKING WITHOUT THE INFO.

ON PHONE FOR OVER AN HOUR, WHILE MY ALSO HAVING TO TEND TO MY PREGNANT WIFE.

WAS EVENTUALLY TOLD: BOOK IT AT THE DESK (FOUR TIMES THE PRICE) AND WE'LL REFUND YOU.

I EVEN RECORDED THE CALL.

SUFFICE TO SAY NONE OF THIS HAS HAPPENED.

THEY HAVE KEPT MY MONEY, "TIED ME UP IN CUSTOMER SERVICE" WITHOUT DOING ANYTHING, AND ZERO SIGN TEN DAYS LATER OF GETTING WHAT THEY PROMISED.

SIMPLE ADVICE: BOOK DIRECT.

I was looking at Medical Guardian but their reviews were really bad - even on their site. I have a screenshot I sent a friend showing they had 2.7 average from 16,072 "real reviews" on Best Company... and today I check back and they've somehow managed to make that review score 4.5 all of a sudden, with the same amount of reviews. Something doesn't sit right with me here. Will be reaching out to the government body about this.

I was looking at Medical Guardian but their reviews were really bad - even on their site. I have a screenshot I sent a friend showing they had 2.7 average from 16,072 "real reviews" on Best Company... and today I check back and they've somehow managed to make that review score 4.5 all of a sudden, with the same amount of reviews. Something doesn't sit right with me here. Will be reaching out to the government body about this.

Predatory. SET ALARMS IN ADVANCE AS THEY DOUBLE THE PRICE AFTER THE FIRST YEAR, SEND ONE EMAIL ABOUT IT (which might go to your junk)... and THEN SAY YOU'RE LOCKED IN. My business partner and I are now stuck with them for another year, for almost the cost of an engineer visit every month.

OH AND YOU CAN'T CANCEL IN ADVANCE SO THEY ARE BANKING ON YOU FORGETTING "JUST OUR TERMS"

Basically the customer service experience from hell... endless waits... about fifteen computer options to get through along with random disconnects.. .unobliging staff who don't listen that you have to repeat things too... overall unsatisfaction. Richard Branson should be ashamed of himself.

TOTAL SCAM... avoid, avoid, avoid!

First up: I've been with Plutus about 3 years, and to date lost about £4,000 on this ponzi scheme masquerading as a cashback card.

The premise is you buy their token, and holding a certain amount gives you access to rewards... except soon they added monthly subscription models too (30/ month) to be able to get those rewards... except then they massively reduced the spending limits from 20k/month to 1k/month... and then they changed all the tiers and reshuffled... and then a few months later they introduced some other type of con.... and so I thought enough is enough.. but wait.. all that cashback, if I actually want to withdraw it now (which takes a long time is a fraught with delays) I have to PAY 33% IN CASH to withdraw it... yes, that's right, they've slashed every loyal member's cashback by a third, but don't even want it, so they're just taking cash so you can get their worthless tokens... which are dropping by the day... meaning, yes, they have won. All the cashback I've earned over the last few years, they basically get away with not paying, as I'm not giving these scam artists another penny.

STAY AWAY, STAY AWAY, STAY AWAY!!!

Update: table was nice, and it did arrive after some delays. Don't order from them in a rush, but amending.

Original review: Huge mistake ordering from these guys. Didn't even get a confirmation email, lol. Turns out that it's a foreign company with a terrible reputation for shipping items "on their own schedule"..

Two weeks go by and only now I've got word they've dispatched, but, speaking with their UK dispatch partner (who say they have a lot of problems even getting hold of The Masie)... they say it's still in Spain waiting for clearance, most likely, they said, because they haven't done the correct paperwork.

Can't believe I didn't check here before - now I have a photoshoot on Thursday and will have to go and buy a coffee table from somewhere else just for that. Nightmare.

AND THEY DON"T EVEN HAVE A CONTACT NUMBER - TOTAL SCAM - AVOID, AVOID, AVOID!!!

So these guys are cheap, and say all the right things to get you to sign up. They call you and call you when they can smell a sale, and promise that they'll 'take care of you'... and everything is fine when it's fine... but trust me here when I say, there isn't an ounce of 'Community' here.

For all the marketing they do to sound like a local friendly organisation... they're just a commercial business that is all about getting people to switch.

I've had no internet on a place for three days. They've done nothing and have said if they have to come out it's £80 charge! Yes, that's right, I have to pay them because they're not delivering me internet.

This isn't the first problem: I had them again try to extort me after their installation engineer rushed installation and put the box in the worst part of the house (totally different from previous supplier).

You get through to a foreign call centre, they put you on hold for an hour, they don't really give a s**t, say they'll call you back, never do, no managers ever, not that they care... and, well, you get the idea.

I'm going to be moving all my properties off them over time - better to pay a little more for a lot more aftercare.

Absolutely awful experience. The poster I received was of shockingly bad quality—blurry, poorly printed, and not at all like what was advertised. To make matters worse, their so-called "returns policy" is a complete joke. I've been chasing them for over a month now, stuck in an endless loop of emails with nothing but broken promises. There's no customer service number, just an (gmail account) inbox that seems to be designed to wear you down until you give up. Save yourself the headache and avoid this company at all costs!

Bori was very friendly and obliging! Looking forward to working with them with our property shoot!

Makes you sign up an in - offers you no trial

Genuinely appalling. So much hassle.

Bought two chairs, came in a box loose - one of them the arm rest was clean snapped. Called and explained - got through to an (offshore?>) call centre and they made me send photos and then said 10 DAY turn around for a replacement.. EVEN THOUGH THEY'RE BASED IN COVENTRY??? I said, I am finishing this job and need to be done in four days. They said sorry, but that's policy. Right... ok... so I said I can get our carpenter onsite to repair - but obviously he's taking a chair that's a right-off and spending a few hours on it. A DAY GOES BY, NOTHING... have to wait for a decision maker which is a manager, who don't do phone calls apparently (what a system)... AND THEY OFFER me an apallling 20% off a chair (£14) that will cost me over a hundred in repair costs. But they really don't care. Lesson learned. Don't use this company if you are a) in a hurry b) want a hassle free experience. Stuff might look nice but you pay in time and stress.

Not going to waste much time on this one because they've already taken hours and hours of my life away.

Simply: don't trust them.

I lost service for over two months (May-July), and they were pretty useless getting it sorted, but I thought at least I'm entitled to the UK mandated compensation per day. Several agents told me that I was entitled to this on recorded calls.

Anyway, when it all got connected back in July, guess what, no joy. Would have been close to a thousand so they found some loophole... going to put a claim in with the communications ombudsman.

Moreover, I just absolutely hate them. Never had an enjoyable call with them and it's always poor quality call centres around the world, unclear billing, predatory price rises and essentially a stain on Richard Branson and the Virgin name.

SCAM AVOID!!

Got recommended this for a shower mixer because I have the coupert coupon chrome extension that said I could save 50%.

WELL... too good to be true.

First thing I noticed was that I was charged in euros (slightly more than the pound cost listed), received no proper confirmation email, just some weird email about "buying a coupon". I also noticed they have a weird inventory.

I was concerned so emailed them and they just sent me a generic email. A day later I received an email saying that my payment had failed... when it had already gone from my account instantly.

Since then nothing. It's been over two weeks, and now I'm being forced to claim back the money from my bank and buy another one.

Sigh.

My internet goes down once every six months. Never had issues with previous provider... but what makes it worse is it's a 45 min wait queue on the phone for faults (when they take sales calls in seconds...) and then they dither and delay and avoid sending out a repairman. Now been without internet for over a week and their engineer isn't coming out for four more days. They said they'd try and move it forwards but they never email or call you back. Honestly, give them a go, but if it starts happening - move immediately. I've spent over 6 hours on hold in total and literally just had someone put the phone down on me. Beyond angry, appalled and exhausted by their lack of Customer Service.

Five years as an Airbnb host have revealed the company's utter disregard for those who sustain its very existence: the hosts. What a disgraceful journey it has been, replete with broken promises, exploitative policies, and negligent support.

Let's talk about protection, or the lack thereof. Airbnb boasts about safeguarding hosts from damages caused by guests. In reality? They offer a flimsy facade of support that crumbles at the slightest test. Try filing a claim for damages, and you'll hit a brick wall of indifference. They leave hosts to fend for themselves, utterly exposed to the whims of irresponsible guests.

Oh, and the retaliatory reviews! A host's reputation hangs by a thread, vulnerable to guests' unfair and vengeful feedback. Airbnb's response? A feeble attempt at resolution, closing cases faster than you can say "unfair treatment." It's a slap in the face to hosts who put their heart and soul into their listings.

Their support system is a sham, a tangled mess of inaccessible back-office teams scattered across the globe. Call centers? More like call indifference. No one seems equipped to solve real issues; it's a scripted dance leading nowhere but frustration.

And what about a complaints procedure? Non-existent. Airbnb is content offering hosts nothing but a laughable "feedback form." A platform that shies away from accountability, denying hosts a legitimate channel to address grievances.

Five years of enduring this neglect and exploitation is enough to make anyone reconsider their involvement. Airbnb's hollow promises of support and protection are nothing but a deceptive marketing ploy. They prioritize profit margins over the well-being of hosts, revealing a company that's lost touch with integrity and empathy.

Heed this warning: hosts, beware. The enticing facade of Airbnb hides a heartless corporation that thrives on the exploitation of those who fuel its business.

This used to be Hermes and nothing has changed - everyone knows they were the lousiest delivery company going. Now they've been bought out I guess.... and the service has only gotten worse.

It's all machines now. Waiting on a delivery that's now late. Both phone and live chats are just unhelpful (malfunctioning robots).

Never ever use these guys in the UK. As both a sender or a buyer, honestly, pay a little more and reclaim your time and the stress

Online delivery for our wedding reception: my card didn’t go through not because I’m broke, just reached my spending limit on it. Called to just pay again: we tried that card again and then I said we’d try another one where we earn points. That card didn’t go through - beats me why as there’s 10k on it ….. but then they said they couldn’t try another one. Had they mentioned this before then we would have just used a debit card that never fails. But they didn’t. And Sainsbury’s in their infinite untold wisdom only allow two cards - why? the operative didn’t know - because it makes no sense whatsoever, that’s why. It’s bad business, extra hassle, and now it means we’re having to drive out (to a competitor) to buy everything moments before our wedding. I mentioned the wedding but they didn’t give a toss. Avoid.

Abhorrent, apathetic, incompetent company - genuinely shockingly poor even by today’s alarmingly miserable standards.

I’m executor on my father’s estate. He sadly passed in Sept and since then Eon have been chasing us for (a very small) payment that his estate presently can’t pay. I’ve explained this but Eon is run from overseas and has no dedicated bereavement department (unlike most large companies) because, I contend, they care more about money than any sensitive subject like loss of a loved one.

Since then, over six months, they’ve used bullying tactics like (incorrectly, unlawfully) putting the account in my name - hounding me personally on the phone and by email (even though I’ve tried to call several times to sort this…) and sending two debt collections agencies after me. Even both of the agencies said they couldn’t understand why the file had been sent to them.

Honestly, I wouldn’t trust these guys to care about anything. Avoid, avoid, absolutely avoid.

I needed to change the shipping address after a change in circumstances because we have our wedding next week and lots of things in flux… except Chrono24 have a policy that you can’t change it, even when it’s not just in the same state, but literally the zip code next door (with same sales taxes). I understand the policy if the new address changes the sales tax, but can’t see what the benefit is to anyone when they won’t do it just “because of policy” even though their FAQs make it seem relatively simple. Also adding that I’ve probably had to go through several customer service people to try and sort this out and get a refund. Will never buy from these guys again- complete waste of time and extra pre-wedding hassle!