Hello Arthur,

We were experiencing high support volumes, and our team worked diligently to resolve each case as quickly as possible. Due to the volume, many similar inquiries received grouped responses. However, as the transition came to an end, we recognised that every customer deserved a personalised response, and we carefully addressed each inquiry.

Transparency has always been a cornerstone of our product development. All upgrades and updates to our terms were clearly communicated in advance and approved by the community.

Plutus committed to delivering key utilities from our community-voted whitepaper in Q3 2024, and we not only met but exceeded expectations by delivering more than promised in just a single quarter. See 2024 achievements: https://www.plutus.it/blog/a-look-back-at-2024-and-whats-next-3

Each of these features is unique and sets Plutus apart from other rewards systems.

The speed of development and execution of Q4 utilities and the 2025 transition solidify Plutus as the leading community-focused business in Web3 and Fintech.

For example, with PlutusGifts, we promised a select few brands but delivered over 300 across the UK and EU. While not all brands are free, we’ve provided £/€10 intrinsic value across 5 brands in each region, with more to come in 2025.

We understand some users may be disappointed, expecting everything to be free. However, as a business that provides valuable services loved by thousands, a fair fee is necessary to support the ongoing delivery of promised features that are now live.

See usage data: Emissions & Redemptions Anchor Explained: https://t.co/jMTQLtlph6