Scammy
I,ve been a customer of Plutus since the beginning. Used the Cashback once where I sold my Plutus for €, almost 2 years ago, and it worked out fine, back when the rates where seen and set by user supply/demand. And then, they went into what they called “ major changes for better service and usage”. Which they advertised as “the next step”. That step made impossible to get any cashback for 6 months at the time, but didn’t make impossible for you to keep spending your money through Plutus. 6 months turned into 12, 12 into 18 and now here we are. Tried to redeem my PLU several times, one of them the PLU was actually take out of the account but the € where never sent to me!
Scammy.
Reached out, took 3 mails from me until things were sorted. PLU was given back, not the money. When I tried it again, the amount of PLU was lower than the previous attempt, despite the PLU amount I was exchanging was the same.
Scammy.
Reached out again “How can the same amount of PLU now be worth half of what it was? Specially when my total € to receive for my total PLU is 350€, and it only says that I will get 150€ for ALL of it? Keep in mind that for 50% of my PLU at my first attempt was going to give me back 265€ when exchanged “. Guess what happens, no one replied to my 4 e mails regarding this AND they took out the full amount of € you have on hold to exchange for your PLU from your HUB!
Scammy.
So now, when I try to trade ANY PLU for any €, it just says unexpected error. No changing fee, no conversion rate.
Punchline is that I paid for the yearly subscription.
Jokes on me.
Scam is on you Plutus.
Reply from Plutus.it
Hello David,
All recent product upgrades were introduced as part of Plutus' long-term vision and were approved by the community through governance votes in August 2024 and April 2025. Each upgrade was clearly communicated with 30+ days’ advance notice, including multiple emails, in-app messages, and social media posts to ensure full visibility.
This is essential for building a stronger ecosystem with better rewards and features. As the industry and Plutus evolve, these updates ensure regulatory alignment, security, and long-term sustainability.
Each utility (PlutusGifts, PlutusMiles, PlutusTravel, PlutusSwaps) is designed to provide real-world value for your rewards, and we continuously monitor their performance. Since these utilities are still in their MVP stage and rely on third-party partnered services, occasional service interruptions may occur.
Our team is actively working to enhance these features based on customer feedback. If you're experiencing an issue with any utility, please contact customer support with the details so we can investigate and resolve it promptly.
We're excited to announce that the updated PlutusSwaps is live! You can effortlessly swap your +PLUS to top up your fiat card balance within seconds, making it easier than ever to enjoy real-world value from your rewards.
+PLUS is designed as a utility token, earned through everyday spending and used within the Plutus app for stacking, swapping, or redeeming real-world benefits. From 2025 onward, the in-app value of +PLUS will be directly tied to its utilities, which currently provide a minimum tangible value of £10.
Please note the following points for clarity:
External market conditions do not reflect the true value of +PLUS, as they are driven by trends and do not affect your ability to use +PLUS within the app to redeem for the £10 tangible value offered to all our customers.
We do not influence or make recommendations regarding the external use of +PLUS on third-party platforms and strongly advise against it.
Our founding principle is to let people earn tokenised rewards, reflected in our marketing slogan, 'Don’t buy it, earn it.'
If there’s been any misunderstanding or specific concern about your account, please don’t hesitate to reach out to our support team so we can address it promptly.