Hello,

Transparency has always been a cornerstone of our product development. All upgrades and updates to our terms were clearly communicated in advance and approved by the community. No retroactive changes have ever been applied to existing reward balances.

As a financial services provider, we prioritise compliance and adhere to high standards of practice in alignment with regulations set forth by the Financial Conduct Authority (FCA). Our operations are supported by Modulr, an FCA-regulated entity, ensuring that we maintain the highest levels of security and compliance in our services.

Rest assured, Plutus is financially sound. Since 2016, we’ve remained self-funded, successfully navigating multiple bull and bear cycles with a robust subscription model that ensures stability. We’re built for the long run, staying efficient and focused on providing real value to our customers.

We urge all customers to review our official communications. While we understand that some expectations may have been misaligned, the distinction between in-app rewards and prohibited third-party use has been clearly outlined since our 2015 whitepaper, legacy terms, and throughout our marketing content.

If you're experiencing any technical issues or need help clarifying something, we're here to support you. We take real concerns seriously and are committed to resolving them. At the same time, we take false claims seriously, so if something doesn’t seem right with your account, please reach out to our support team so we can investigate and resolve it properly.

Whitepaper Community Votes:
July 2024: https://www.plutus.it/blog/plutus-white-paper-2024-vote-results
April 2025: https://www.plutus.it/blog/new-era-for-stackers-upgrade-to-rare-plu
Terms Update (+30 days notice):
2024: T&C Email sent 3rd Sept 2025
2025: T&C Email sent on 5th Feb 2025