One star is too much for OfferUp! I've been using OfferUp for a number of years; listing items for sale on their site has its faults. They never corrected sight problems. If I want to li... See more
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.
Review summary
Based on reviews, created with AI
Based on these reviews
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... See more
Company replied
I canceled my subscription within the 3-day trial window and they still charged my card. I waited 1.5 hours on the chat for the promised associate to arrive and they advised that the fine print indica... See more
Company replied
Absolutely stay away from OfferUp. I sold an item and created a shipping label from the app. They made a shipping label for 7oz when the item was 7lbs. I had to make a different label at the post o... See more
Company replied
I found several more sellers who didn't have credit cards on file with OfferUp to be able to buy and sell. Both "new" finds wanted name, address, and phone numbers to try and do business outside of Of... See more
Company replied
I've tried to sell a few things and it's better just to donate your things as most people think everything should be under$20 then try to haggle with you, don't communicate or don't show up to pick up... See more
Company replied
Horrible experience selling nationwide. My purse was returned broken after a weird buyer’s behavior. The person just probably wanted to use it. Offer up don’t have any police protecting the seller on... See more
Company replied
Someone registered my email address falsely. Never had an account. Never verified the email address Scammer started selling (fake) cars in my name. Can't believe this joke site allows people to sel... See more
Company replied
After using OfferUp to buy the occasional item, all without hitch, problem or complaint I was told that I had to submit to the truyou certification. No reason given and no help from customer service.... See more
Company replied
I have had +$200 pending deposits for over a month now. I've tried all the canned bot responses of adding a debit card, checking and routing, and doing different sources for each. Still, deposit p... See more
Company replied
I joined & deleted my Account in one day the customer service is abysmal! I posted my items to sell & was notified that I supposedly sold an item. Then "magically" they needed extra verification, whic... See more
Company replied
OFFER UP CANCELLED MY NEW ACCOUNT WITHIN DAYS OF REGISTER. EMAIL STATED "I VIOLATED". I HAVE EMAILED 4+ TIMES ASKING FOR EXPLANATION, REASONS, PROOF, ETC. NOTHING FROM OU !!! DO NOT USE THIS "S... See more
Company replied
Posted items online for sale with mo problem. Got a buyer that requested I mail item. Was advised that offerup would send the money for item and shipping but need a valid method of payment to send my... See more
Company replied
I used to sell locally on OfferUp. Then, with 743 5-star reviews under my belt, my account got deactivated without warning or reason given. For six months I tried to get it back and I got a number of... See more
Company replied
Someone stole my email address and used my account inappropriately. I received a notice that I was permanently deactivated and when I went to appeal I got a bot like response. You'd think they'd l... See more
Company replied
Despite a TOS stating the contrary, site allows sellers to "game" the system by posting multiple duplicate items in different cities. When asked, these sellers will give a completely different city... See more
Company replied
Well now I have six people who I tried doing business with and not one has returned my messages or offers. This company does give a crap who list something and has no interest in being involved in a... See more
Company replied
This is a junky, organized website. There were no legitimate emails from buyers that we could discern. Our account was closed with no explanation other than "violated terms," which we couldn't figure... See more
Company replied
Been using this for years as experiences and pricing is much better than greed of EBay and safer than Craigslist or FB Marketplace…but as with every good product, this company has lost it’s integrity... See more
Company replied
IF THEY DON'T MAKE MORE MONEY THAN YOU THEY WILL STEAL FROM YOU AND CLOSE YOUR ACCOUNT. THEY OFFER NOTHING BUT A SELLING PLATFORM, NO SECURITY NO AUTHENTICITY AND MOST LIKELY YOU WILL END UP LOOSING... See more
Company replied
Unfortunately there’s no way to leave a zero star review. This website does not vet the people who post on it in any way shape or form. Sometimes the people on there are legitimate, but sometimes if y... See more
Company replied
Absolutely the worst site. As a seller, as soon as you post an item you get this canned response, “I’d like to buy your item” followed by can you send photos to my father ( mother, whatever ) at some... See more
Company replied
I have tried to purchase various items and only 1 in 30 responded! Why do people put items up for sale if the do not want to sell them? I only contacted those who had activity in their account within... See more
Company replied
The sellers never respond. If they are trying to sell something, why wouldn't they communicate to get it off their plate and make some quick cash? I used this app several years ago to sell some items... See more
Company replied
I received an email from OfferUp saying they had closed my account because there was activity on my account that violated their Community Guidelines. I honestly do not remember ever signing up for Of... See more
Company replied
Terrible customer service! Finished chat when the issue unresolved. Rude and disrespectful. Be careful on those subscriptions. This company, looks like scam, doing money on that. No way to cancel a su... See more
Company replied
Sellers don't respond, Offerup doesn't remove old ads. I messaged 5-6 sellers for a Oneplus 9 Pro phone. 10 days later, not ONE reply. What's the point? Offerup "customer service" takes DAYS t... See more
Company replied
This site deserves a 0, but it's not an option. I tried to buy from a person who 1) said they had the item and would ship "tomorrow" 2) I asked because their description said one thing but the s... See more
Company replied
There Contractors have do not have there Department of Professional Regulation, License numbers listed on there Advertising, as required by Florida state law . Wonder Why ? Is Scammi... See more
Company replied
Absolutely the worst experience I ever had. Sold something for amount smaller than $60 with shipping, and before I had a chance to put accounting info for depositing that money something went wrong wi... See more
Company replied
I purchased some 4.6 vote, golf cart batteries, and not one of them was any good I asked offer up to help to get a refund and they did absolutely nothing. What a disgusting sight never buy from them.
Company replied
OFFERUP is running a scam! DO NOT DOWNLOAD AND DEAL on there. I reported a scammer and the same day my first account was hacked around. The next day i made a new one and my sale post was deleted and m... See more
Company replied
offer up at onetime a good place to find people selling there used products. now its dealer selling there stuff. the search parameters are now a joke, even with local sales without the app you re stu... See more
Company replied
Offerup is a horrible app. For one thing half the sellers don’t have a location listed and when I tried to find out why, OfferUp offers no answers. You can’t find anyone to help. They are the suckiest... See more
Company replied
I sold an item to a user and shipped it out on 12/26. Due to an issue with the shipping label I had to go pay for a new label. I shipped the item out and went to update their shipping label. Because... See more
Company replied
I purchased a washer for $325, seller (scammer) offers 30 day warranty on all of their listings, they sell apploancess, we made the deal by messages over offer up, seller asked for the payment to be... See more
Company replied
OfferUp is full of #hit ! I did send 2 items , in different occasions. The buyers buy and after OfferUp cancelled the transactions. 1 time because they cannot detect , second time because I used a dif... See more
Bad business move. I miss letgo, this offer up app is awful, filled with annoying ads and it's not as user friendly. Even their new look is horrible, pictures are smaller and I do not enjoy scrolling... See more
Company replied
I used to love to spend time on the app but lot of the posts are out dated are 2+ years old and shows the same ads over and over and people posting duplicate listings. Also law enforcement is right ar... See more
Want counterfeit merchandise? Go on OFFERUP. ITS A HAVEN for counterfeit merchandise and scams. Somedays there are more counterfeit Rolex watches than actual items for sale on a single "page". A... See more
Company replied
My experience on OfferUp is poor. I was trying to purchase a iPhone on OfferUp. I probably communicated with 20 different seller's. Most did not respond, i believe because they don't want to ship thr... See more
Company replied
Dear OfferUp Team, This is to verify my transaction number 1495914. My buyer have cancelled his order even right after OfferUp confirmed and I notified him that his item has been shipped out. The... See more
Don't ever use OfferUp for purchasing an item using the "shipping" option. They don't care if the item received isn't what was advertised. The seller shipped me an old model of headphones. Offerup nev... See more
Company replied
This is a followup from my review made on 06/05/25. OfferUp,Inc. and Cuzuve.com, a streaming server and scammer has been reported to U.S. Federal Bureau of Investigation for cyber criminal activities.... See more
Company replied
Selling here means dealing with: 20 "Is this available?" messages per real buyer People offering 10% of your asking price Buyers who ghost after you drive across town Only reas... See more
Company replied
Company details
Written by the company
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Contact info
Broadway 1425, 98122, Seattle, United States
- offerup.com
1.1
Bad
2K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
Offerup would rather ban than resolve issues
I've been an avid user of Offerup for a decade. I tried to login today and was greeted by the message, "your account is banned." No warning. No emails or notifications. No explanation. I contacted support to figure out what happened and Offerup responded with, "we dont have to tell you." hahaha.
The exact wording "OfferUp reserves the right to remove items or profiles at its own discretion with or without previous warning or education efforts."
So after 10 years of active service and helping to generate revenue, I received no notice, just ban, with no explanation. Perhaps Offerup is trying to downgrade their site and push all of their customers to Facebook Marketplace?
Offerup has been going downhill for a while especially with bots and scammers, but they aren't the brightest in the shed. When the platform, Offerup, is just banning long-standing customers without reason, explanation, or notification on how to resolve whatever issue they are claiming happened, you can expect people will just enjoy other platforms that work with their customers for the mutually beneficial relationship.
Whenever I have an issue on Facebook Marketplace, Facebook support is available and super helpful to correct whatever needs correcting.
We watched as Craigslist turned into a cesspool and now Offerup is following the same path. At least I won't be required to endure the scams and abuse on Offerup any longer.
Good luck to those still stuck using Offerup, but try out FB Marketplace and other platforms. You may be presently surprised.
1 star because the Offerup platform has chosen not to resolve any issues with their customers any more and just ban accounts. Really poor business model.
October 16, 2025
Unprompted review
Advertisement
One star is too much for OfferUp
One star is too much for OfferUp!
I've been using OfferUp for a number of years; listing items for sale on their site has its faults. They never corrected sight problems. If I want to list a bunch of things, I always found other sights more user friendly.
Recently I posted a skirt suit and a pair of shoes. I get a quick response that my skirt suit is sold and they just need me to log in at a sight and give private information.
This is a common scam! I do not respond to these.
I periodically check my listings, for updates, interests etc.
I find OfferUp has deactivated my account. No reason given.
I got in touch with Support and the only so called support was an AI generic and same wording response over and over, no matter what questions I asked.
Finally I was asked if I want to speak to an actual person.
I submitted my Name and Email address per their request.
OfferUp responds, my email, which has been the same for a number of years, is NOT a valid one.
This is OfferUp's NON Support!
No emails following - No trying to get in touch -
October 10, 2025
Unprompted review
i bought a clean miller plasma cutter…
i bought a clean miller plasma cutter from linda 2 days ago i have no way to get my 350 back
please help
September 24, 2025
Unprompted review
Reply from OfferUp
Hi Kenny,
Thanks for reaching out about this. I'm very sorry to hear about the issue with the plasma cutter and that you're out $350. That is a frustrating situation, and I want to help you figure out the next steps.
The options available to you depend entirely on how the transaction was handled (whether it was an in-person cash sale or a shipped item paid for in the app). In order for me to give you the correct guidance, I first need to look at the specific transaction.
I've sent you a secure request through Trustpilot for more information. Please check your email for that form — once I have that, I can look into what happened.
For future reference, sales that are paid for and shipped through OfferUp are covered by our Buyer Protection program. For in-person transactions where a crime may have occurred, the appropriate next step is to file a report with local law enforcement.
I'll be on the lookout for your reply to the secure request so we can get this sorted out.
Warmly,
Emma | OfferUp Support
I purchased a washer for $325
I purchased a washer for $325, seller (scammer) offers 30 day warranty on all of their listings, they sell apploancess, we made the deal by messages over offer up, seller asked for the payment to be cash only, i didn't see this red flag, I though offer up was a trustfull site like ebay
The washer was delivered to my house and i got a receipt with the 30 day warranty, the first day trying to use the washer didn't work and seller never responded to my messages, I tried to file a claim with offer up, but customer support said they could not do anything about, i was to naive when paying cash, I am a boomer so I do trust people, sadly people turn to evil, can't trust anyone or any site like offer up anymore
PLEASE REED THIS BEFORE MAKING ANY TRANSACTION ON THIS SITE FULL OF SCAMMERS
September 17, 2025
Unprompted review
Reply from OfferUp
Thank you for sharing your experience. I am so sorry to hear that your trust in our community was broken by this seller. We take these reports very seriously and want to investigate this report immediately.
To do that, I've sent you a secure request through Trustpilot for more details. Please check your email for that request.
Since the seller failed to honor their promise on an in-person cash sale, the appropriate next step is to file a report with your local law enforcement. Our Trust & Safety team is prepared to work with the investigating officer as needed.
I know this is a difficult situation, and we appreciate you bringing it to our attention. I'll be on the lookout for your reply to the secure request.
Warmly,
Emma | OfferUp Support
Absolutely the worst experience I ever…
Absolutely the worst experience I ever had. Sold something for amount smaller than $60 with shipping, and before I had a chance to put accounting info for depositing that money something went wrong with my profile and credentials were expired. Now having nonexistent customer support, no people to talk to, I had no other recourse than to forfeit my $56. They allegedly have moderators but that is more useless, they don’t do anything, there’s no person to get in charge even though they charge you $5-$10 per listing vehicles and take a cut when you ship items. This used to be great popular platform that is now neglected and now not used to generate money, no customer service. And the whole reason my account was taken down is because of one ridiculous complaint from customer, not even legitimate, I had no opportunity to defend my point.
September 17, 2025
Unprompted review
Reply from OfferUp
Hi Gor, thanks for sharing this detailed feedback. I'm really sorry about the frustrating experience you've had while trying to receive payment for your sale. That's not right, and I want to help.
The issue you described with your 'credentials expiring' is unusual, and I want to personally look into it to help you get your funds.
To do that, I just need to locate your account. I’ve sent you a secure request through Trustpilot for a few more details. Once I have that, I can also check on what happened with your payout and your past support messages.
I'll be on the lookout for your reply. Let's get this sorted out.
Warmly,
Emma | OfferUp Support
Advertisement
Offerup has been a sinking ship ever…
Offerup has been a sinking ship ever since they merged with Letgo back in 2020.
The app has ZERO customer service. If you are patient enough to leave through the obnoxious self help articles, click back and forth enough, it might open the secret portal to let you send an inquiry to customer service but, even IF someone responds back, it's like they don't even read what you wrote about. Perhaps saying artificial robot sends a generic claim response back to you. They may tell you to clear your cache, for stop, uninstall and reinstall the app, login and log out or to send them a screenshot or video of the problem. Well, even if you tell them up front, hey here's a screenshot, I've also cleared the cache, forced stop, uninstalled and reinstalled the app I logged in and logged out but it still doesn't seem to fix the problem.
I have gone back and forth with them multiple times with various problems with the app and it's like they just don't understand, like maybe they don't speak my language and don't know how to translate it. It's really weird.
This app keeps users accounts open even if they haven't even logged in or checked anything in years.
The same issue with items that are posted for sale. Let's see I'm moving and I post a bunch of things for sale and then I get busy and I forget and I don't delete the ads. Well that's okay, good old OfferUp will leave those ads up for you for years and years and years and constantly rotate them to look like fresh from new merchandise when in fact, you already sold everything or donated it's Goodwill and moved out of town and have a look at the app in years. Not to worry, they'll be there forever.
Good luck getting anybody to respond when you are interested in buying something. There are so many old outdated accounts and so much old merchandise to sift through.
I reached out to them one time and I said hey, would you guys ever consider doing like most online places do and automatically delete an ad after oh I don't know, 6 months of it being there? Or maybe send a reminder to the user to renew the ad or it will be automatically deleted or something I mean come on people, you rely on artificial intelligence to run the whole program, can't you program something in to tell the robot to take an ad down?
before they merged, this app used to be a very active great place to easily buy and sell things and everything was fresh and new and quite busy but, since the merger, OfferUp has just flushed this thing down the toilet.
Now, they have all kinds of job services and automobiles and handyman services and whatever else in the app is so cluttered. When you're scrolling all these little pop-up things block your actual visual window to see items because they're always trying to get you to go to timu or whatever else advertisers they're dealing with. The newest thing now is, if you're scrolling along out of nowhere, the screen locks up and they show you a video adding you have to watch it but luckily for me, I'm smart enough to know that if I close out the app and then open right back up again the ad is gone but, it's still annoying.
I stuck around with this app because I do occasionally get a nice treasure or sell something but it's very very uncommon anymore these days. I'm at the point right now where it's time to say goodbye to OfferUp because it's not doing my blood pressure or my wallet any good.
September 9, 2025
Unprompted review
Reply from OfferUp
Hi Justin,
Thank you for taking the time to write such a detailed and honest review. It’s clear you've been with us for a long time, and you're passionate about what OfferUp is and what it could be. For that reason, it’s tough to read that your experience has become so frustrating.
First, I want to address your experience with our support team. It’s important to us that every user feels heard and that their specific issues are addressed, so I'm sorry that your experience has been the opposite. I want to look into the specific tickets you've mentioned, but I can't see your account details from this public review. I’ve sent you a secure request through Trustpilot to gather a few more details so I can investigate this for you personally.
Regarding your points about the marketplace feeling cluttered with old listings, you've hit on a major challenge. Currently, older listings are eventually auto-archived, and many that remain active are ones where sellers have recently confirmed are still for sale. That said, we know this system isn't perfect and can lead to the experience you've described. We are actively working on improving this, and I'm sharing your specific feedback directly with our product team as they fine-tune this process.
I also hear your frustration with ads. We are always working to balance the experience, as they are what allow us to keep the core buying and selling features free for millions of users and help us invest in making the app better.
Feedback like yours, especially from a long-time user, is exactly what we need to hear to see where we're falling short. Our small but mighty team is genuinely passionate about creating the best local marketplace, and we know we have work to do.
I hope we can resolve your specific support issues and that you'll consider giving us another chance to show you the improvements we're making. Thank you again for your patience and your passion.
Warmly,
Emma | OfferUp Support
There Contractors have do not have…
There Contractors have do not have there Department of Professional Regulation, License numbers listed on there Advertising, as required by Florida state law . Wonder Why ? Is Scamming encouraged through offer up ?? When I mentioned this too them, they took down my post.
Florida contractors
to remember that their license
number must be included in all
offers of service, bids, business
proposals, contracts or
advertisements, regardless of the
medium. Pursuant to Rule 61G4-
12.011, F.A.C., advertisements
include any electronic media
including lnternet sites. So please
remember to incude your license
number on your websites, social
media pages and other
advertisements.
When in doubt always list your
number.
August 21, 2025
Unprompted review
Reply from OfferUp
Peter,
I am sorry your listing was pulled down and that some customers are not following your state laws. We encourage all customers to confirm this information prior to having work completed.
I requested some additional information so I could look into your post that was removed for you.
Maleka| OfferUp support
Don't Bother
I have tried to purchase various items and only 1 in 30 responded! Why do people put items up for sale if the do not want to sell them? I only contacted those who had activity in their account within a week and nothing -- no response. One gentleman responded and he did so right away. He was great but the rest -- wow, loaded with flaks.
July 20, 2025
Unprompted review
Reply from OfferUp
Angie N,
We appreciate you bringing this to our attention. We are sorry to hear about the lack of responses you experienced. We will look into the matter to see how we can improve the experience for our users. Thanks for your feedback.
Warmly,
Maleka | OfferUp Support
Horrible experience selling nationwide
Horrible experience selling nationwide. My purse was returned broken after a weird buyer’s behavior. The person just probably wanted to use it. Offer up don’t have any police protecting the seller on that issue. Don’t recommend
August 16, 2025
Unprompted review
Reply from OfferUp
Izabella Theodoro,
We're very sorry to hear about your negative experience and the damage to your purse. We appreciate you bringing this to our attention. I do see that after you submitted your Seller protections claim and evidence, our team was able to process your payout to the deposit method on file. Please follow up with the agent in ticket 105327442 if you still need assistance.
Warmly,
Maleka | OfferUp Support
Advertisement
Ghosted by a seller
Ghosted by a seller. After a 25 minute drive.
Every item i post LOW offers or weak trades.
Deleted my account
Sad really
August 12, 2025
Unprompted review
Reply from OfferUp
Hi Joseph,
I appreciate you taking the time to share your experience when trying to buy an item — I completely understand your frustration.
While we can’t guarantee every user will follow through, no-shows are a reportable offense. Your report helps us take appropriate action against violators and maintain a respectful community.
Thanks again for taking the time to share your feedback. if there's anything else you'd like to share, we're all ears.
Warmly,
Emma | OfferUp Support
They want you to pay for messages
They want you to pay them to get responses from sellers faster. So if you’re selling something and want to sell it quickly, they might be hiding buyer messages from you for some period of time, making it hard to coordinate. If you’re trying to buy something, they’re likely hiding your messages from sellers and likely making it harder for you to buy. This is not a normal way to handle direct messages, they have deliberately made them slower so you have to pay to make them work as normal.
Some of the drop down messages cover up item details or photos and don’t show a way to minimize them, this is an issue on both the website and app and is likely an easy fix in Java or CSS if they weren’t so concerned with cramming ads in the screen.
Search filters are less than bare minimum, you can’t search TVs for things like size, screen type, or features. So if I use the search term “smart TV”, it will show me everything with that phrase, including TV’s listed at “NOT a smart TV”. Even if you sort by highest to lowest, they’ll still pepper in a bunch of the most expensive items at the top that aren’t even sponsored by the seller.
Finally, how poor of a business decision maker do you have to be to post adds for eBay on your own reselling website?
I’ll be deleting the app again as soon as I find what I’m looking for.
Update: I tried their little 3 day free trial to get my messages simply delivered and it only worked on 2 chats. The other 10 I have open just trying to buy a stationary bike haven’t been read in over 24hrs. I’ve signed out multiple times, tried on desktop, deleted and re-installed the app like 5 times, nothing works to push messages through. Stick to Craig’s List, people actually respond because CL doesn’t hold messages in an attempt to shake you down for $8/mo.
August 11, 2025
Unprompted review
Reply from OfferUp
Hi Anna,
Thank you so much for taking the time to share such detailed feedback about your experience. I am sorry to hear you've had so many frustrating issues with our platform. I'd be happy to clarify a few things and assure you that we're taking your feedback seriously.
Messaging & Premium: I want to be clear that we never deliberately hide or slow down messages to encourage a paid subscription. The core OfferUp experience is built on direct communication, and a Premium subscription is an optional upgrade that simply adds features like a special badge and inbox priority, which can lead to faster responses.
UI Issues: We'd love to learn more about your mention of messages covering up details. This sounds like a bug we need to fix, and I’ve sent you a secure request through Trustpilot to gather a few more details so our team can look into it.
Search Filters: Thank you for your feedback on our search filters — this is incredibly useful. You’ve hit on a known pain point, and we are actively working to improve the search experience and add more robust filters to help you find exactly what you're looking for, without the irrelevant results you described. Your specific examples are being passed along to our product and engineering teams for review.
Ads: I understand it can be confusing to see ads for other marketplaces on our app. As a business, ads help us keep our core services free and allow us to invest in new features and improvements. It’s also important to us that we support the entire secondhand community — even on other platforms — by shining a light on the recommerce mission.
Premium Trial & Unresponsive Sellers: I'm very sorry the Premium trial did not work out for you. While your messages were likely delivered, we can’t guarantee a seller will respond. We're always improving to help users find more reliable users.
Thank you again for your honesty and for helping us make OfferUp better. We hope you'll give us another chance to serve you.
Warmly,
Emma | OfferUp Support
Customer service is nonexistent
Customer service is nonexistent. They expect A.I. to Handel all issues, but its the worse experience going around incircles.
August 2, 2025
Unprompted review
Reply from OfferUp
Eric Hernandez,
We appreciate your feedback and apologize that you had difficulty with our customer support. We'll review how to improve the assistance we provide.
Warmly,
Maleka | OfferUp Support
I canceled my subscription within the…
I canceled my subscription within the 3-day trial window and they still charged my card. I waited 1.5 hours on the chat for the promised associate to arrive and they advised that the fine print indicates that the 3-day trial only lasts 48 hours and refused to refund me. Total scam. They're not looking for repeat customers, just gullible ones.
August 7, 2025
Unprompted review
Reply from OfferUp
Allie,
I’ve sent you a secure request through Trustpilot to gather a few more details, and I can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt
Maleka| OfferUp Support
Advertisement
Customer service is no help!
August 3, 2025
Unprompted review
Reply from OfferUp
Hi Ron,
Thank you for your feedback about your recent experience with our support team, and for providing your contact information so that I could look into this more closely.
I've read through your exchange with our agents and can see how frustrating it must have been to not only try to rate your buyer, but also to get a clear response from our team. Your question required a more detailed and consistent response, and I'm sorry our team didn't provide that for you right away.
I understand you were hoping for a phone call to speed up the resolution. Please note that at this time, our support is only available via chat or email.
Your feedback is incredibly valuable. We'll be sure to use this case to update our resources so we can provide clearer support moving forward.
If there's anything else you have questions about, feel free to reach out to us again. We hope you'll give us another chance to serve you better in the future.
Thanks for being part of our community.
Warmly,
Emma | OfferUp Support
Don't bother, it's a waste of time and energy
I've tried to sell a few things and it's better just to donate your things as most people think everything should be under$20 then try to haggle with you, don't communicate or don't show up to pick up. I tried to sell a lightly used $500 printer for $250 and got complaints that it worked great but had a little dust on it (it was in storage a short whike) and then insisted on returning it (they probably just used it for a print job) Not worth the hassle of listing. I won't be using it again.
July 31, 2025
Unprompted review
Reply from OfferUp
We're so sorry to hear about your frustrating experience selling on OfferUp, and we appreciate you taking the time to share your feedback.
While we can’t control every interaction, we are deeply committed to supporting our sellers by building tools and features that make meaningful exchanges easier and more reliable.
Specifically, we want to address your experience selling the printer. We consider an in-person sale to be final once money is exchanged, though the return policy is ultimately up to you. Additionally, our tools make it easy for you to report buyers who act inappropriately. Our full commitment to sellers can be found here: https://bit.ly/4onaWad
We appreciate the time you spent as part of the OfferUp community, and I’m so sorry this experience led you to leave the app. If you ever decide to return, we’d be glad to welcome you back and provide a better experience in the future.
Thank you again for this honest feedback — it helps us understand how we can continue to improve.
Warmly,
Emma | OfferUp Support
Premium plus literally lost me money
I can should have checked here before using it. I got charged not once but twice from these guys. Im sure it was just a "glitch" but yeah not only did its premium trial do nothing but they wanted like 35$. Well they got it because im tired of reaching out to these companys. Id rather help sink them so the legit ones can rise. 100% pass on this. Its not even worth a homeless persons time.
July 31, 2025
Unprompted review
Reply from OfferUp
We appreciate you taking the time to share your experience, Noah.
I'm sorry to hear about the issues with the charges, and I'd be happy to take a closer look at that for you. I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.
Thank you again for reaching out. I hope to connect with you soon to get this sorted out.
Warmly,
Emma | OfferUp Support
offerup is a joke
offer up at onetime a good place to find people selling there used products. now its dealer selling there stuff. the search parameters are now a joke, even with local sales without the app you re stuck with a 30 mile radios. but i still get product that is on the east coast and products that were listed years ago
July 29, 2025
Unprompted review
Reply from OfferUp
Hi Dan, I'm really sorry to hear that you've been having a frustrating experience with OfferUp lately. That's definitely not what we want for you or our community.
You've hit on some really important points. We're always working to balance the mix of sellers on our platform — we love supporting local businesses, but our heart is still very much in helping neighbors find great deals on used items from each other.
And you're absolutely right to want relevant search results! While our local search goes up to a 50-mile max radius (with or without the app!), you might be seeing items from further away if they're available for shipping (look for the small blue truck icon) — but know that you can always toggle this off by adjusting your search to show only local items. And if older listings are popping up, you can sort your results by 'Recent first' to see the newest items right away.
We appreciate you taking the time to share such honest feedback. It helps us understand where we need to focus our efforts to make OfferUp a better place for everyone.
Warmly,
Emma | OfferUp Support
Advertisement
NOT FOR ME. SHITTY SITE!!!
Well now I have six people who I tried doing business with and not one has returned my messages or offers. This company does give a crap who list something and has no interest in being involved in a listing. So, how are they making money? I DO NOT RECOMMEND THIS SITE....IT'S A TOTAL WASTE OF TIME!!!
I continue to hope that something is done. If a report comes into you, delete the listing. Your not going to make money by leaving these unanswered listers anyway!!!
July 23, 2025
Unprompted review
Reply from OfferUp
Hi KT,
Thank you for taking the time to share your experience — I'm truly sorry to hear you've had a tough time communicating with other users and getting replies. This is something we’re constantly looking to improve and greatly appreciate your feedback.
While we can’t control every interaction, we’re committed to building tools and features that make meaningful exchanges easier and more reliable.
If you're willing to give us another shot, I suggest taking a read through our Help Center article about Reputation, which highlights various profile badges and icons to look out for to help ensure you're communicating with regularly active and reliable users. The article can be found here: https://bit.ly/43F74Jq
If there's anything else you'd care to share, please reach out to us at support@offerup.com. We're all ears.
Warmly,
Emma | OfferUp Support
I had a charge of $19.99 for an offerUp…
I had a charge of $19.99 for an offerUp subscription out of the blue charged to my CC. I tried to find a way to get it back but they have no contact information. I cancelled the subscription right away but I still want my money back. I cancelled the card right away to ensure it dosent happen again. I sold tons of stuff on the free application with no problems for many years. But now this scam made me quit the app and cancel. What a scam!!!
July 19, 2025
Unprompted review
Reply from OfferUp
Hi Nicholas,
Thank you for taking the time to share your experience. I can imagine how frustrating and confusing it must have felt to see that unexpected charge — especially after using the app without any issues for so long.
Please know we never charge users without their permission, which is granted via the App Store or Google Play. In many cases, a free trial may convert to a paid subscription if it isn’t canceled before the trial period ends. In other cases, charges might appear if someone else using the same app store account starts a trial that later renews. I won’t know for sure what happened in your case until I can take a closer look, but I want to make sure we get this sorted out properly.
I’ve sent you a secure request through Trustpilot to gather a few more details and can follow up from there. If it’s easier, you can also reach out through our contact form here: https://bit.ly/4fVmAnt.
We appreciate the time you spent as part of the OfferUp community, and I’m sorry this experience led you to leave the app. If you ever decide to return, we’d be glad to support you — but for now, I just hope we can help clear up the confusion and provide a better experience moving forward.
Warmly,
Emma | OfferUp Support
I purchased some 4.6 vote
I purchased some 4.6 vote, golf cart batteries, and not one of them was any good I asked offer up to help to get a refund and they did absolutely nothing. What a disgusting sight never buy from them.
June 26, 2025
Unprompted review
Reply from OfferUp
Hi Glen,
I’m really sorry to hear about your experience. It’s incredibly frustrating to purchase something only to find that it doesn't work as expected. You deserved a better outcome.
Depending on whether this transaction happened in person or through OfferUp shipping, I’d be glad to take a closer look and see what might still be possible. I’ve sent you a secure request through Trustpilot to gather more information and can follow up directly from there.
If you purchased through in-app shipping, buyers are protected by our Purchase Protection Policy. More information on that here: https://bit.ly/3C1p9Gx
Thanks again for reaching out, and I’m sorry for the trouble. We're here to support you however we can.
Warmly,
Emma | OfferUp Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.