kenny

Hi Kenny,

Thanks for reaching out about this. I'm very sorry to hear about the issue with the plasma cutter and that you're out $350. That is a frustrating situation, and I want to help you figure out the next steps.

The options available to you depend entirely on how the transaction was handled (whether it was an in-person cash sale or a shipped item paid for in the app). In order for me to give you the correct guidance, I first need to look at the specific transaction.

I've sent you a secure request through Trustpilot for more information. Please check your email for that form — once I have that, I can look into what happened.

For future reference, sales that are paid for and shipped through OfferUp are covered by our Buyer Protection program. For in-person transactions where a crime may have occurred, the appropriate next step is to file a report with local law enforcement.

I'll be on the lookout for your reply to the secure request so we can get this sorted out.

Warmly,
Emma | OfferUp Support