Absolutely the worst experience I ever…
Absolutely the worst experience I ever had. Sold something for amount smaller than $60 with shipping, and before I had a chance to put accounting info for depositing that money something went wrong with my profile and credentials were expired. Now having nonexistent customer support, no people to talk to, I had no other recourse than to forfeit my $56. They allegedly have moderators but that is more useless, they don’t do anything, there’s no person to get in charge even though they charge you $5-$10 per listing vehicles and take a cut when you ship items. This used to be great popular platform that is now neglected and now not used to generate money, no customer service. And the whole reason my account was taken down is because of one ridiculous complaint from customer, not even legitimate, I had no opportunity to defend my point.
Reply from OfferUp
Hi Gor, thanks for sharing this detailed feedback. I'm really sorry about the frustrating experience you've had while trying to receive payment for your sale. That's not right, and I want to help.
The issue you described with your 'credentials expiring' is unusual, and I want to personally look into it to help you get your funds.
To do that, I just need to locate your account. I’ve sent you a secure request through Trustpilot for a few more details. Once I have that, I can also check on what happened with your payout and your past support messages.
I'll be on the lookout for your reply. Let's get this sorted out.
Warmly,
Emma | OfferUp Support