Offerup has been a sinking ship ever…
Offerup has been a sinking ship ever since they merged with Letgo back in 2020.
The app has ZERO customer service. If you are patient enough to leave through the obnoxious self help articles, click back and forth enough, it might open the secret portal to let you send an inquiry to customer service but, even IF someone responds back, it's like they don't even read what you wrote about. Perhaps saying artificial robot sends a generic claim response back to you. They may tell you to clear your cache, for stop, uninstall and reinstall the app, login and log out or to send them a screenshot or video of the problem. Well, even if you tell them up front, hey here's a screenshot, I've also cleared the cache, forced stop, uninstalled and reinstalled the app I logged in and logged out but it still doesn't seem to fix the problem.
I have gone back and forth with them multiple times with various problems with the app and it's like they just don't understand, like maybe they don't speak my language and don't know how to translate it. It's really weird.
This app keeps users accounts open even if they haven't even logged in or checked anything in years.
The same issue with items that are posted for sale. Let's see I'm moving and I post a bunch of things for sale and then I get busy and I forget and I don't delete the ads. Well that's okay, good old OfferUp will leave those ads up for you for years and years and years and constantly rotate them to look like fresh from new merchandise when in fact, you already sold everything or donated it's Goodwill and moved out of town and have a look at the app in years. Not to worry, they'll be there forever.
Good luck getting anybody to respond when you are interested in buying something. There are so many old outdated accounts and so much old merchandise to sift through.
I reached out to them one time and I said hey, would you guys ever consider doing like most online places do and automatically delete an ad after oh I don't know, 6 months of it being there? Or maybe send a reminder to the user to renew the ad or it will be automatically deleted or something I mean come on people, you rely on artificial intelligence to run the whole program, can't you program something in to tell the robot to take an ad down?
before they merged, this app used to be a very active great place to easily buy and sell things and everything was fresh and new and quite busy but, since the merger, OfferUp has just flushed this thing down the toilet.
Now, they have all kinds of job services and automobiles and handyman services and whatever else in the app is so cluttered. When you're scrolling all these little pop-up things block your actual visual window to see items because they're always trying to get you to go to timu or whatever else advertisers they're dealing with. The newest thing now is, if you're scrolling along out of nowhere, the screen locks up and they show you a video adding you have to watch it but luckily for me, I'm smart enough to know that if I close out the app and then open right back up again the ad is gone but, it's still annoying.
I stuck around with this app because I do occasionally get a nice treasure or sell something but it's very very uncommon anymore these days. I'm at the point right now where it's time to say goodbye to OfferUp because it's not doing my blood pressure or my wallet any good.
September 9, 2025
Unprompted review