Don't ever use OfferUp for purchasing…
Don't ever use OfferUp for purchasing an item using the "shipping" option. They don't care if the item received isn't what was advertised. The seller shipped me an old model of headphones. Offerup never responded to my concerns or request for a full refund, as they claim I'm entitled to. They claim your credit card is charged two days after the item has been received and inspected by the buyer. They billed my card immediately after the purchase went through.
Reply from OfferUp
Hi,
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced.
We have reached out to you for further information so we can better assist you. If you still have any ongoing issues or need additional assistance, please don’t hesitate to contact our customer support team at help@offerup.com. Please reference this Trustpilot communication and ask for Avery when you do.
Once again, we apologize for any trouble caused and appreciate your patience throughout this process.
Thank you for bringing this matter to our attention. We look forward to your response.
Warm regards,
Avery
OfferUp Support
