TO

Tom

United Kingdom

Reviews

Review of Houseart


Rated 1 out of 5 stars

Bought a custom piece as a gift

Bought a custom piece as a gift. Poor quality packaging to protect contents, due to this the canvas arrived mottled and indented. Have requested a replacement and was offered £4 refund on a over £40 order. Very disapointed!

Update edit:
I was offered a full refund if I removed this review from Trustpilot. I had to remind them about the Consumer Rights Act
2015 and threaten sending the email chain and photos to Trading standards before they finally agreed to send a replacement which arrived in the same poor packaging so was also damaged.

By this time I had already ordered another print of the same custom photo from another company which was much better quality, packaged properly and cheaper.


AVOID ORDERING FROM THIS COMPANY

July 12, 2025
Unprompted review

Reply from Houseart

Dear Tom,

We’re truly sorry to hear that your custom piece arrived in less than perfect condition, especially as it was intended as a gift. We understand how disappointing this must be and sincerely apologize for the frustration it has caused.

While we regret that the packaging failed to protect the item properly during transit, we appreciate your feedback and will pass this on to our logistics team to improve future shipments. Regarding the partial refund, we understand your concerns and we’re sorry if it didn’t feel like adequate compensation.

If there’s anything further we can do to make this right, please don’t hesitate to reach out to our support team. Your satisfaction is very important to us.

Review of Overclockers UK


Rated 5 out of 5 stars

Great customer service.

January 30, 2023

Reply from Overclockers UK

Thank you so much Tom!

It's great to hear you love shopping with us.

Kind Regards

Rich L

Review of Beds.co.uk


Rated 1 out of 5 stars

WARNING

WARNING, AWFUL CUSTOMER SERVICE & RELATIONS

I purchased by bed from beds.co.uk back in August. After purchas I received no confirmation email of my order or delivery date. However after two weeks I contacted them to ask where my bed was, I was soon notified that delivery was delayed due to low stock, good thing I asked!
Because of this I will have moved as I ordered this bed for the new flat I was moving into and wanted it ready to assemble. Requesting a change of Delivery from their customer service rep (Jamie) over email was painful and invasive. However I got it sorted and new bed arrived much later than I expected. As this was in late lockdown at the time it can be understood.

Two weeks after construction of my bed I had one of the piston levels buckle and break. Contact with their customer service over email again was tedious and difficult as their rep (Jamie again) was less about helping and more about trying to make the process as difficult as possible. Despite me sending emails with photos and details of the broken item he still requested them as if he didn't even read the email, probably just scanned the topic.
Anyway while waiting for this replacement the second piston on the other side also bucked and broke. Fed up I messaged and requested a replacement to this too. Two weeks later and the required pieces arrived but under replacing them I found that the side of the bed that connected to the piston was also broke. At the end of my tether with this company and their product which was falling apart withing a month of delivery (yes this is all within 4 weeks) I demanded a refund and collection of their shoddy product only to be told that wouldn't be happening (Jamie again) but they would replace the faulty piece. Seeming I had no choice from this joke of a company I accepted.
A week later and this joke of a company sent me the wrong piece, a swift call so I wouldn't have to deal with Jamie and they promised I would have the correct piece the following week.

A month and a half after first delivery and I finally have a functioning bed (for now), having wasted 3 of my valuable days off waiting in for them to deliver the correct items, a month sleeping on a mattress on the floor and losing all my patience with a shoddy product and the WORST CUSTOMER SERVICE I have ever experience.

Avoid this company like the plague!!!!!

October 13, 2020
Unprompted review