I had to use Vets Now as we had an out of hours emergency. Waited over an hour to be seen after our dog had a seizure. No tests done, only a consultation and the cost was £345. A £25 administration fee was mentioned, but I advised the vet that I did not want to pay this as I will make the claim on my insurance myself. I did not realise that the £345 included the £25 fee until my claim was settled by my insurance company who deducted my settlement by £25 owing to the administration fee. I have queried the admin fee with Vets Now who advised "the fee was introduced to reflect the professional declaration made by the vet that the treatment was appropriate and has been charged correctly". This is just a blatant money making scheme for Vets Now to exploit pet owners in their most vulnerable moments. So we are paying £25 for the vet to confirm they charged the right price.