Selling expired products — very disappointing & concerning
I’m very disappointed with my recent experience at SpaceNK. I purchased 6 x 150ml Ultra Violette sunscreen, only to discover they expired over a year ago — the expiry date clearly states May 2024.
This is not just poor service, it’s potentially dangerous. My family has a history of skin cancer, and I bought this sunscreen specifically to protect myself and my two young children on an upcoming holiday. Using an expired sunscreen puts us at risk, as its effectiveness can’t be guaranteed.
At no point during the purchase was I informed that the product was past its expiry date — and I suspect the reduced price was due to it being out of date, but without any transparency.
What’s even more concerning is that SpaceNK are still selling the same product on their website, despite having refunded me rather than sending a replacement with in‑date stock. This suggests they are continuing to sell expired sunscreen to other unsuspecting customers, which is unacceptable.
Selling expired products not only undermines trust in a retailer that positions itself as a premium beauty destination, but also raises serious questions about their stock management and respect for customer safety.
Customers deserve better than this.
Reply from Space NK