Bec Lee

Ticket Number ## 95156293 & ##611029
First lodged our issue with Zoho on Thursday 11 Jan. Have called them several times to chase the fix to no avail. Every time I call I am assured of a call back "within a few minutes" - I have never had a call back. Zoho's own website states their Service Level Agreements vary from 24 hours to 2 hours based on different support tiers. But they do not work to those SLAs as we are still waiting for a resolve and have not had any callbacks. The community networks are good if you want to feel as though you are not alone in trying to find solutions, there are no actual solutions, just a community of stressed Zoho users.
We have spent so much time trying to resolve this, and we have been paying an external website developer - time and money.

EDIT 15/12/23 No dryer received and no tracking code. Communication on Messenger has now stopped. I have requested a tracking number Wednesday and had no response.

EDIT 13/12/23: Dyson have communicated on Messenger that the hair dryer will be sent out today. However I have had no email confirming this, and the status of my order has not changed in MyDyson. I have communicated this to Dyson on Messenger. They are escalating this again. So still no further forward.

EDIT 7/12/23: Dyson have requested more information - which I have sent. I have also had a response from Dyson on Messenger through Facebook that they will look into this further.

Dyson sent me confirmation I would receive the hairdryer on 8 November. As of today's date, the order has not been delivered.

Not only have Dyson failed to fulfil their commitment to delivering the order, what has exacerbated my frustration is the lack of communication. Despite assurances that I would be contacted regarding the status of my order, I have not received any updates or explanations for the delay. Indeed on 10 November Dyson advised that they would reach out... I am still waiting. On multiple occasions I have contacted the online chat, I am told every time that my complaint will be escalated and someone will contact me within 3 days, but I have heard nothing.

The absence of information has left me in the dark and has made it impossible for me to plan accordingly. This level of service is unacceptable and falls well below the standard I would expect from a reputable company like Dyson.

I kindly request immediate attention to this matter. I expect a thorough investigation into the reasons for the delay and a clear, transparent explanation of the current status of my order. Furthermore, I urge Dyson to improve its communication channels to keep customers informed in situations like these.

EDIT: After posting this I managed to speak to someone on the phone using a telephone number Dyson kindly left on someone else's review - 0800 298 0298. I was told that the dryer Dyson are sending is out of stock and they have no idea when it will be in stock. Given I have already waited over a month I have asked if they have another dryer they can send out. That will have to be escalated and I will get a call in 72 hours. So given the online chats have promised me a callback in 72 hours on three previous occasions I am not very hopeful Dyson will do the right thing.

EDIT: I now cannot access my Dyson account to check the progress on the order. I have supplied the order number and my details to Trust Pilot to verify this review so there is no excuse for Dyson not to find this order.

Further to the complaint I wrote about on here on 10 November I have still had no contact from Dyson, nor have I received my order. I have an email confirmation stating I would receive my hairdryer on 8 November, but I am yet to receive it.
Dyson did respond to my last review, but they have failed to get in touch with me directly - hence my review here again, as I can only hope that someone at Dyson will actually respond. I just want to receive my order.
I have used the online chat which is a waste of time. So far Dyson have given me 2 delivery dates, that they have not honoured. A £30 credit, that they have not honoured. And twice been assured I will get a call from their escalation team, and no surprise, they have not honoured.
I asked the online chat representative where I can make a complaint to - and there is no way for me to raise a complaint, I was told that only the online chat rep can raise the complaint on my behalf - so that will not happen either.
I am at a total loss. Dyson should be ashamed of the way they treat their customers, it is disgusting.

EDIT: Despite the reply from Dyson on 10 November advising that they would reach out - it is now 22 November and I have had zero contact.

Waiting for a delivery from Dyson. After the order did not arrive as per their emailing confirming the delivery date, I contacted Dyson. They assured me I would receive the order the following day, along with £30 refund credit to my bank account for the inconvenience. Needless to say I have had neither the order or the refund. Having spoken with Dyson on their LiveChat again today, I have been told "Do not worry, as you are facing an issue with order delivery and it was supposed to deliver you on 8 November, I need to escalate your case to higher team. They will contact you within 24-72 hours".
So still no order and it does not look like I will be receiving it for a while yet.

Dyson repaired my hairdryer a little time ago. It worked fine for a couple of weeks, but then stopped working entirely. No power. So I eventually got round to changing the fuse, but this is not the issue, the hairdryer is not working. I called Dyson customer care, on hold for over 10 mins. Promised a call back - but still not heard anything. Very frustrating given how expensive these products are.

EDIT: As of 11 October I have still not had the call within 48 hours as stated in David Lloyds reply.

Having been members on and off for years, we handed in our notice some time ago. We were assured that the issues we were having with the club would be resolved and we took them at their word and retracted our notice. Yet 6 months later, absolutely nothing has changed. And I would say the club cleanliness has got worse. My main issue with our club is the lack of classes. The timetable is abysmally sparse, and we were assured this would be improved. Not only are the classes lacking, but despite instructors giving David Lloyd notice about their holidays, David Lloyd regularly fail to provide an alternate instructor to take the class. Indeed instructors are already preempting the reduced timetable for the October half term as so many instructors have holidays... how on earth can you reduce an already compromised schedule? In addition to the poor timetable the other frustrating issue that David Lloyd have continued to renege on is the state of the spin studio. The spin studio is an accident waiting to happen. Other members have been in classes where a bike seat has slipped causing injury. A number of the bikes are still faulty, many of the seats sit at completely the wrong angle, the seat height pins are extremely difficult to adjust, cleats do not fit in some of the pedals and many screens do not work. For the last year David Lloyd have assured us that the bikes will be replaced. Indeed when we put our notice in we were assured that the bikes would be replaced in July 2023 - this did not happen. Having put our notice in again we are told that we have to give a 3 month notice period. So we have to adhere to the T&Cs yet David Lloyd can continue to lie about the improvements they intend to make in order to retain members. Truly awful company and would most definitely look to join an alternate gym that has a reliable timetable and honest values.

Wanted to buy the railcard as Train Line were advertising 20% off. But the code does not work.

"20% off all digital Railcards sale now on at Trainline. Use code 20ISPLENTY at checkout. A one-year Railcard will now only cost £24 and a 3-year Railcard will...."

Paid a £200 'temporary deposit' to hold a couple of items in the sale whilst we measured up on 17 June 2023. We called to advise the furniture was not suitable as soon as the sales consultant was next in. He advised a manager would have to process the refund, it would be done the following day as the manager was not in the store.
Since then I have been regularly calling the store and the manager is either busy or not in. I have also not successfully got through to the original sales consultant. Whoever I am speaking to on the phone is completely disinterested. The Cheadle store informed me the Slough store is the head office and gave me their telephone number. I spoke to a very willing chap but he was limited with his actions as he works in the Slough store, not head office. I also spoke to customer services, who told me the only option is to speak to a manager at the store I put the deposit in. She advised there is no head office. So round and round in circles we go again, but no closer to getting the refund.

My son attended once on a free introductory. He attended the gym on his own, but managed to sign up to a monthly contract. He is just 16 and still at school. Absolutely disgusting that Everlast are exploiting kids to sign up. Got to pay another month to cancel. Because my son is too young to have a student card.... he is paying full price! Absolute disgrace. Spoke with the gym and they advised there is nothing they can do.

Washing machine got extremely hot on a delicate wash. I did not notice there was anything wrong until the machine turned off and there was steam coming out of it. The machine had not drained, as per the trouble shooting guide I drained the water and checked the filter - nothing exciting, just a tiny amount of wet fluff. The machine was installed in a new build property, we had registered the machine with AEG when we completed on the property. So I called AEG, only gave my name and address, did not even get to explain what is wrong with the machine and was put on for 20 minutes. So I hung up and called back and asked to speak with a manager, which was refused, as the representative of AEG stated "the AEG policy is not to put calls through to a manager". I asked again, and could hear a voice in the background saying to tell me that he was unavailable. The representative would not give me any details of whom I was speaking with or of the team manager who refused to take the call. So in trying to get the faulty machine rectified, I was asked if I had read the manual. I explained I had drained the machine and checked the filter and I was told that the reason the machine being faulty is due to the machine not being level and the original installer needs to come to look at it before AEG will attend. A ridiculous warranty, and not worth the paper it is written on. I have never owned an AEG appliance before, and do so as it came with the house. This absolutely proves that you get what you pay for. Buy cheap, it will break and the manufacturers could not care less.

EDIT: After submitting my review on here I got a call from a very helpful chap at Dyson. He has sorted both of my appliances and I am extremely happy with the outcome. Such a shame that it took so long and a negative review for Dyson to up their game. Would have been a 5 out of 5 if I had this service back in April.

I have lots of Dyson products, but will not buy again. My hairdryer gave up a few months ago, I bought it in 2018 so I had written it off. My straighteners were bought in 2020 and they too have broken. I have tried in vain to use the WhatsApp chat, having started communicating on WhatsApp on 5 April, but have got no where, other than going round in circles. So I went to my nearest Dyson store, but they were unable to help. They advised to call the number on the Dyson website. So on 6 June, I called Dyson. We went through all the diagnostic stuff and was finally told an engineer would call me within 24 hours. No call from an engineer. So on 8 June I called Dyson again, yes the notes state an engineer should have called, I was told that the call back would be 'escalated'. But NO call. I think at this stage it is save to say Dyson have absolutely no intention of helping. I have been trying since the beginning of April, my straighteners are just out of warranty. I am beyond devastated after spending so much money that they have broken so soon, and to add insult, the customer service is non existent. I have tried calling Dyson again but have been on hold for over 30 mins, with an estimated wait time of 19 minutes. Finally through to someone, who insisted on running the diagnostics again. Such an epic waste of time. Dyson bank on their customers giving up trying to get a resolve.

I bought 3 lights end of Jan 2023, they took an age to be delivered. Despite the company purporting to be from the UK, the goods are shipped from China. I bought from this company thinking I was supporting a local online business, and feel duped. Worse, two of the lights are faulty, one has stopped working entirely and the other flickers constantly when turned on. I did get an electrician out to fix the lights, as they were expensive and it did not occur to me that the lights were not fit for purpose. The electrician has advised the lights are not certified and are unsafe. I have requested The Lightzey send their certification on a number of occasions, and they never respond to my request. I am very worried I have unsafe lights installed in my home and given The Lightzey will not / cannot prove they are CE or certified for the UK I am now waiting for an electrician to remove them.

Having bought a number of bespoke pieces of furniture from Kingston Cabinetry we are beyond delighted. The whole process from the design aspect to installation was a breeze. Dan Kingston is hugely knowledgable and has an exceptional eye for detail which helped massively to make sure the pieces worked in our home. We will most certainly be in touch in the future when we are ready to upgrade our kitchen.

Still no communication. No returned phone call. No follow up from my email. No contact since my previous review, despite the response to my review claiming as such.

Dire dire dire customer service. I have absolutely no words. It is beyond insulting, especially as you are trading on what seems to be an outdated good reputation.

To add further insult I am sat watching an Arighi Bianchi van make a delivery to my neighbour. Honestly, cannot make this up.

I have called the store again today. Told I would get a call back. Not by Nick Bianchi "he does not take calls, only responds to Trustpilot Reviews."

Needless to say, still no contact.

I have shopped loyally at SpaceNK for years. Recently Taya has been in touch and is super knowledgable and very helpful. Very much appreciated.

Edit: Further to the response from Nick Bianchi, we have still not heard from the store. Standard feedback response with no action actually taken. Very insulting.

Original Review: I am so very disappointed with Arighi Bianchi. I emailed them as such and received a bland email in return, which did not address the issues I raised. Having received two Spink and Edgar chairs, one had a huge grease mark on. And other parts of our order have not arrived within the timescales they advised. We are desperate for our dining furniture as we do not have any at the moment. We ordered the dining table in February for an end of April delivery and we are yet to receive it heading into the second week of May. The dining chairs we ordered later, and have an expected delivery of 21st July. So we have to wait until then to get our order. Absolutely ridiculous. Will absolutely not use Arighi Bianchi in the future.

The blackout blind arrived and it is much narrower than we ordered. Having rung customer service they advised it is normal to receive a blind narrower than what is ordered, and within their tolerance!?! To add to that the blind is a good 4 cm narrower than the plastic fixings. Consequently, the blind is not fit for purpose as it is narrower than the pvc windows and consequently lets as much light in as having nothing at the window.
We have ordered from another company in the past and have not had this problem - infact with our previous order the blind size we ordered came to the measurements we gave and the actual blind was wide enough to not let all the light in.
Would most definitely not recommend these blackout blinds, they are not fit for purpose.

EDIT: Alex called - expedited my refund and was massively different to the lady I originally spoke to. I very much appreciated the call.

Bought an item on the website that advised delivery would be about 2 weeks. I went to track the order and the delivery had changed to be mid June, 2 months delivery!
I could not find a phone number on the website which concerned me. The complaints page on the website is a blank page. The representative I spoke with was very unhelpful and continued to argue the point with me. I can only hope the White Stores do refund me as they have stated on the phone.

I have no idea why I booked to come back to this garage. I had a dreadful experience in May 2022.

On this occasion, I have realised after a serious incident, that my BlackVue dash camera has been unplugged. The last recording being after arriving in the Mercedes workshop for its service.

I have lost all trust in Mercedes and their workshop staff. It is one thing to unplug the dash cam (obviously you are driving erratically or you are not conducting the work properly?? Either way I have no interest in viewing the camera footage from the service??). But to not plug it back in is beyond incomprehensible.

Having been involved in a terrifying road incident today, I have gone to download the footage from the dash cam - and there is no footage. The last recording being the day it came to LSH Auto in Stockport.

I called LSH Auto, was on hold for 15 mins, and I gave up. LSH Auto clearly have no regard for their customers or their customers safety. Nor are they interested in ensuring they are not so negligent in the future.

Item cheaper than any other online shop and it arrived the next day. Excellent