Space NK Reviews 8,266

Sarah’s response to my enquiry was prompt and very professional. She made me feel appreciated and requested for information which I supplied and promptly amended my points. I believe you train your... See more

Lyndsey did a great job resolving the issues with my damaged delivery. Prompt communication, followed up as she said she would & arranged a replacement item with no hassle. Very happy with the fri... See more

Using this platform to actually specifically thank Nikki who has been an unbelievable help to me! Slight issue with something, yet sorted in no time. Fantastic customer service. Also!!!! This was... See more

Always enjoy popping into the Harrogate shop. Today I was lucky enough to be greeted by Rachel upon entering the shop in a friendly & approachable manner. I'm really happy with the purchases I made... See more

Lucy at the Stamford branch is amazing. Her knowledge, welcoming presence is incredible. Her understanding of her customers requirements is incredible. I now will only be served my her as I don’t... See more

When I realised an item was missing from the order and not the item in the dispatch note. I went to the Richmond branch and was greatly helped by Gemma who call customer service and spoke to Magaret w... See more

You are amazing - I completely forgot about collecting the Advent Calendar - despite 4 reminders - and had it been sent back and my money refunded it would have been a very bleak Christmas. You saved... See more

Sarah Louise whom I was dealing with via phone and email went above and beyond to help resolve my issue and bring it to a satisfactory conclusion. Sometimes understanding and willing to meet a custome... See more

.5 xxxxx for Jamiella- Makeup Artiste at the Westbourne Grove branch. Very friendly, warm and professional. She is a perfectionist and very particular, everything has to be perfect otherwise,... See more

I had a delayed delivery issue but Chloe from Customer Services stepped in & quickly resolved the problem. My order arrived within two days. Thank you Chloe!

I had some issue with my recent parcel. It normally needs to be handle by Global E international parcel team. As no responses from Global E team after 6 days, I’ve re-approached space NK customer serv... See more

Had to reach out to customer service as my package was unfortunately lost in transit and Chloe was so helpful! Offered a replacement after I emailed and I had it within 2 days. Highly recommend SpaceN... See more

Due to my own error, my item ran into difficulty and was returned. After contacting the customer service, Leah has the issue resolved in no time by having my item resent to the correct address once it... See more

I had an issue with late delivery and emailed SpaceNK,who emailed me back almost immediately to explain why. I am extremely happy with your customer service and the the polite and professional way it... See more

Kayleigh was super helpful, there was a discrepancy in my order and she actioned it straight away, replacing what was missing. She is a true representation of what customer service should be. I am... See more

I rang customer service with an issue I had with my order. Chloe took my query and immediately offered a solution and an apology. Chloe was great to deal with and provided great customer service.

I had such a wonderful experience with Space NK recently, thanks to the incredible support I received from Chole. I had an issue with a discount code that wasn’t working, and she went above an... See more

I received some products that were expired or close to, and when I contacted customer service Leah has been an absolute superstar: fast, efficient, and very good at fixing the issue right away. It's c... See more

Order #WK31175726. I have missing items from my Advent Calendar puchase and spoke with Chloe. She was friendly, cheerful over the phone and very helpful. She was able to resolved my issue and immediat... See more

I have bought online with no problem and also in-store at the Glasgow store. Staff were nice but the assistant was very pushy trying to sell other items to me which was off-putting. I bought some P... See more

Fantastic customer service was provided by Sarah who went the extra mile to hold and extend a store delivery for collection. Thank you so much.

I spoke with Claire at Customer Service Space NK querying an order update which I expected to receive the day before. Approximately half an hour after my call I received an update from Royal Mail and... See more

When I needed a replacement for a product that was damaged in transit Caitlin stepped up and worked promptly, efficiently and courteously to get me my replacement product. Well done Caitlin!

The customer service rep, Yvonne, was polite and so helpful. She advised me what I needed to do and followed up with an email. I then had to contact her again to get my delivery redirected and she did... See more

Received an order very quickly. I had one item I changed my mind on and the customer service team - Sarah Louise was really helpful and made the return really easy and an update on the specific produc... See more

My go to for shopping make up as in terms of staff knowledge, Space are the best. Today I had a query on my points and Chloe on customer support was fantastic. Sometimes things do go wrong, in my case... See more

Fantastic customer service experience! Claire was just brilliant and I really appreciated being kept up to date on the progress in resolving the issue on my order. Very happy with the outcome. I feel... See more

I received the Space NK advent calendar today and noticed that the items for Day 24 were missing — PHLUR Vanilla Skin 9.5ml (worth around £30) and D.S. & Durga Debaser 7.5ml (worth just over £50).... See more

Caitlin was super helpful advising me on a broken pallette and organising for a replacement to be sent out. She was easy to understand, really quick at responding and lovely throughout. Thank you so m... See more

I telephoned with a query of product that had a problem. Lyndsey was very helpful and asked all the correct questions to understand the problem. She asked for a photo sent and as soon as this had be... See more

James was amazing with a recent issue I had with a faulty item. Not only was my concerns dealt with immediately but I was heard and I was immediately given a replacement item. This is why I shop with... See more

Thank you to customer service member Lynsey for being so helpful with my faulty product. She was super friendly and professional. An asset to SpaceNK.

I had to contact customer services because my discount for being a first time buyer wasn't applied at the checkout. I was contacted soon after by Nikki, who promptly reimbursed my discount with no... See more

Had an issue with a faulty mechanism on my Atelier lipstick. Lyndsey dealt with the issue quickly and efficiently. Really good customer service enabled my problem to be resolved .

When my order arrived, the spray on the perfume was faulty, emailed customer service & Chloe, organised a replacement straight away. Great fast & friendly service

I had to contact the customer services via WhatsApp regarding a product problem (no fault of spacenk) and Sarah dealt with my query quickly and efficiently as I received a refund within the next few d... See more

Really helpful advisor named Nikki assisted me with a faulty product that would not dispense. I had to send a little video showing the problem and then the item was replaced and posted out to me. Bri... See more

I contacted customer service following a minor issue with an order. I think it's the most adorable and efficient customer service I've ever encountered. Chloe was very kind and understanding. She only... See more

I love the range of products they have and their reward system is great. Amazing service in store and their website is easy to navigate. Their customer service was excellent and so helpful, a very u... See more

Great customer support from Chloe, was speedy in replies and promptly handled my concern. Highly recommended

Fantastic customer service experience with Chloe, she has a polite manner and dealt with my query fast and efficiently! Thank’s for your help!

Had my query at SPACE NK sorted out by Yvonne M very competent lady 5 Star response to my call

Excellent customer service. I had an issue with my order which was resolved promptly and I was kept updated throughout. My issue was fully resolved 😊

Margaret was courteous, efficient and made so very helpful. Perfect image for Space NK

Thank you Caitlin for your quick response, yes I will say I have felt very disappointed with my experiences at Space Nk but I hope they can improve their standards from receiving honest feedback x

I was helped by lady called Margaret, and she was incredibly helpful and nice, perfect example of how customer service should be!

Sarah was excellent. Checked the progress of my parcel and was cheerful and friendly Lovely experience Thank You!

Excellent service spoilt for choice. Highly recommend SpaceNK the best online experience that looks after it’s customers

Amazing customer service. Polite, professional and sorting issues straight away. Thank you Yvonne x