We are now 6 months out of our 2-year warranty period with David Wilson Homes, and unfortunately, our experience has been disappointing and frustrating.

For two years, we were repeatedly assured that the turf in our garden would be replaced due to it being laid poorly, then repeatedly dug up - we have no idea why and nor do David Wilson. Despite chasing and being told it was on the list to be done, it never was. Now, after all this time and empty promises, they are requesting "evidence" as to why we expect it to be replaced — even though this has been a long-standing, acknowledged issue throughout our warranty period.

We’ve also discovered two cracked roof tiles, one of which is completely split and was precariously balanced in the gutter. This presents a safety concern as well as a structural issue. Again, no action.

To add to the frustration, our front door has broken — again. This same door was already replaced by David Wilson just a year ago. Now, it’s completely unusable. Their standard response: "You're out of warranty." This is incredibly disappointing considering the door was replaced recently, not as part of the original build.

We were drawn to David Wilson because of their marketing around quality and care. Sadly, our experience has not reflected this. We understand warranties have timelines, but when problems are clearly ongoing and previously acknowledged — some even unresolved during the warranty period — we would expect a higher standard of customer service and responsibility.

We hope this review encourages others to document everything in writing and be persistent. And we hope David Wilson reconsiders their approach to aftercare, especially for issues that were never properly resolved during the warranty window.