I have struggled with the customer service element of Porsche Wilmslow. Bought a Taycan in April 2024, the car has been back on a number of occasions for various issues. One issue we reported after taking the car was the passenger window. On occasion the window is very slow to operate and makes a loud screeching sound. 6 months later we still have the issue. On speaking to Porsche, they have never even looked at this issue. We were told it is due to the fault being intermittent and they have never seen the window operate in that manner. So I videoed the issue and on recently attending the garage for a different issue, I showed the video to the service rep. I was told that the car would get booked in, it would take 3 days and the intricacies of the fix were explained. To clarify, the video is of the passenger window squeaking loudly and moving very slowly whilst the car is being driven. Below is the response I have now had from the service manager, who totally disregards the issue with clearly no intent on fixing this. (And if he watched the video it is beyond clear that the car is being driven, it was on a dual carriage way at the time).
"The door windows operate at a much slower speed on Porsche Taycan's when the ignition is switched 'off'. I have compared this operation on another Porsche Taycan of the same model year and can confirm that this is a normal operating condition."
In between all of this, the only reason I even got a response from Porsche Wilmslow at all is due to the fact I emailed Krishan Bodhani directly. I become fed up of no return calls from Wilmslow. I also spoke to the central customer care team and they did not respond either.
No words. I feel embarrassed for Porsche that this their standard of customer service.