I collected my desk in store on 26 August. At the start of assembly, it became clear that the desktop was damaged. On calling customer care I was assured by your that a replacement desktop would be delivered Tuesday.

However, this did not happen. I contacted IKEA on three further occasions and was told each time that the new desktop would be arranged, but no delivery was made.

On my most recent call, on 3 September, I was informed that IKEA would not be able to replace the desktop, and instead I would have to dismantle the desk myself, return it, and wait for a full replacement.

This is not what was promised to me during my previous three customer support calls. Each time, I was assured that the missing desktop would be delivered and installed, not that I would have to dismantle the desk and start the process again.

The entire experience has been extremely frustrating. Customer service has been time-consuming and unhelpful, with calls lasting over 20 minutes each time. On one occasion, I was transferred to another department, only to be disconnected and forced to start again.

I would like IKEA to urgently resolve this matter by honouring the original commitment: delivering the damaged desktop without requiring me to dismantle the existing structure.