We recently bought a car from Arnold Clark and while we are pleased with the vehicle, the overall experience was marred by several frustrations.

First and foremost, the communication throughout the buying process was severely lacking. We often found ourselves in the dark about the status of our purchase and there were multiple instances where we were given incorrect information, further compounding our frustration. The preparation of the car took much longer than initially anticipated. While delays can happen and we were prepared to be patient, the lack of updates and clear communication made the wait frustrating.

While we are happy with our car, the journey to get there was far more challenging than it needed to be.