I travelled to the store at the Trafford Centre as I have 2 bracelets that both slip on the chains. I explained the bracelets were both gifts - as I was asked for proof of purchase. One is a number of years old and the other is only 18 months old. I was not expecting for the old bracelet to be fixed free of charge. And indeed it’s logical that without proof of purchase that the other bracelet would be chargeable too despite being so new… Although it’s faulty. So I asked how much it would cost to get them repaired. One is engraved with symbols chosen by my son and the other gifted by someone no longer here. So they are sentimental and I really want to be able to wear them. I was told that under no circumstances could the bracelets be repaired without proof of purchase, despite my offer to pay for the repairs. So disappointed and upset that they are refusing to repair these bracelets.