Promised an order replacement and still not received.
I ordered our regular dog food - as we have done for years from Pets at Home, and it has changed significantly. I spent an age on the online chat, sending photos of the old food versus the new food. Sent the batch numbers etc. I was told that the order replacement would be sent out to be received in 3 - 5 days. Today is day 6 and no food. I explained in the chat that we only had a couple of days left of the food. Now we have run out. It is impossible to speak to anyone at Pets at Home. I cannot face the inordinate amount of time on the online chat again. If the online chat is the only form of communication, at least make sure you give customers the correct information. Super frustrating.
Reply from Pets at Home
Hello Bec. Thank you for getting in touch. Firstly, I'd like to express my absolute sincerest apologies for how disappointed you've been since shopping online with us. You should never have been left waiting so long for your reorder and I can assure you that this is not usual of our service whatsoever. I've passed your feedback onto relevant teams for review as we obviously cannot let this happen to any of our other loyal and valued customers. Again, I'm truly sorry for this frustrating matter and thank you for taking the time to make us aware. Best wishes, Nicola.