Amazing customer service
Having made a tonne of claims for our dog, PetPlan have always paid out very quickly. I called PetPlan today regarding an existing claim and the chap I spoke with on the phone was not only very helpful, but he was genuinely concerned about the health of our dog. When I shared that she’s doing much better, his heartfelt response was truly touching. Having only ever dealt with PetPlan online, this level of genuine care was unexpected but hugely appreciated.
Reply from Petplan
Hi Bec,
We're so pleased to hear about your positive experience with our team. It's wonderful to know that you've found our claims process efficient and that our customer service representative was able to provide you with the support and compassion you needed. We strive to provide exceptional care for both our customers and their beloved pets, and we're delighted that our team was able to make a positive impact on your experience.
Thanks, Peter - The Petplan Team