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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. They emphasize the platform's user-friendliness, highlighting the ease of booking and navigation. Customers appreciate the wide array of options available, which allows them to find the perfect campervan based on their specific needs, including type, price, location and features. Consumers value the clear communication facilitated by the platform, both with the owners and with Yescapa's support team. This ensures a smooth and well-organized rental process. The location is often praised, with many reviewers enjoying the freedom to explore various destinations. However, some reviewers express concerns regarding the contact with the company. Some people find it difficult to get in touch with customer service, especially when issues arise during their trips. Additionally, there are mixed opinions about the booking process and the holidays.

Based on these reviews

Rated 4 out of 5 stars

The app itself is pretty intuitive and easy to use. So far the experience with the community was not that great unfortunately, an owner put some false claims on an unfair review to me as a renter. Y... See more

Company replied

Rated 4 out of 5 stars

second time i use this amazing experience. its just upgrading the vaction,the freedom. the way and the target are comftreble and easy for the useres... the only thing was abit sawer at the end. t... See more

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Rated 4 out of 5 stars

The system and user interface are good in general. One thing should be changed is to about uploading documents. In case of me, Korean driver license was not recognized that the system refused to ac... See more

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Rated 4 out of 5 stars

It works, filter, map, etc. would like to contact owner before making booking. would like to deposit with wiretransfer to yescapa, not flywing with e1000 and handing them directly to owner, this is... See more

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Rated 5 out of 5 stars

Fabio was very friendly, flexible and answered all of our questions fast via WhatsApp. The car wasn’t that big, but had ecerthing we needed and we could always find am parking lot. There was also the... See more

Rated 5 out of 5 stars

Rober picked us up at the airport with his Mobilvetta van. As this was our first experience, he took the time to explain the van's operation and features. It is very well equipped and luxurious. It co... See more

Rated 5 out of 5 stars

I recently had a situation where I booked a camper van from Indie Campers through Yescapa. Although I had paid the full amount on Yescapa, the payment did not go through to Indie Campers’ system.... See more

Rated 5 out of 5 stars

Just returned from an incredible 8-day trip around Tenerife with a camper van from Volcano Campers. It was an absolutely fantastic experience! The van was clean, well-equipped with everything we neede... See more

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Rated 5 out of 5 stars

Cédric's motorhome is well thought out and very well equipped, with many extras and clever features. Technically, the vehicle is in excellent condition and is very easy and comfortable to drive. Cédri... See more

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Rated 5 out of 5 stars

Dealing with individual owners is much better than some company that is just in it for the profits. Owners care about their rigs and want you to come back for a second rental. I had a great experie... See more

Rated 3 out of 5 stars

Great idea, great van, nice owner, however, cash security deposit with the owner directly?? Seriously??? That was such a pain, and costly, coming from America and trying to get €2,000 into the owners... See more

Company replied

Rated 5 out of 5 stars

Used Yescapa twice now, once for Switzerlad with my son and then malaga as a family. The whole booking process is easy, I don't trust the other companies, I've heard some bad stories about people not... See more

Company replied

Rated 5 out of 5 stars

🇪🇸La furgoneta es perfecta: es como se describe en el anuncio y en las fotos. El interior es cómodo y fácil de usar. El espacio de carga es suficiente para 2 personas (teníamos 2 mochilas y 1 trolle... See more

Rated 5 out of 5 stars

1. Good choice of campervans, 2. easy to book, 3. when one booking was cancelled I received refund within a reasonable time 4. Emails to Yescapa are answered 5. Good way of communicating with own... See more

Rated 5 out of 5 stars

The most important is that there is nobody like you you monopoly the market 😃 This is on a positive note and also on a positive note things that could improve is the map ability on an iPhone. The ra... See more

Company replied

Rated 5 out of 5 stars

It was super cool experience: we did a 5-day trip to Algarve, along the coast. Not only trip was scenic, but also fun. You could sleep/cook/relax in the woods or near the ocean or simply on the parkin... See more

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Rated 5 out of 5 stars

Together with my 2 children I had a fantastic time! The campervan was complete, the guidance and reception was more than good. If there was a question during the trip, they were immediately ready for... See more

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Rated 5 out of 5 stars

Yescapa is a great resource for independent travel. We were able to find the right camper van for our trip by type, price, location, and features. If I could add a filter or two it would be to break... See more

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Rated 5 out of 5 stars

The website for contacting owners and arranging bookings works extremely well. I felt assured that communication is clear and that there is always somebody who can help if there is a question or probl... See more

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Rated 5 out of 5 stars

Easy to use site with lots of options. We felt confident that the process was properly administered. Everything about our hire went well. The only negative is the high cost of insurance which makes th... See more

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Rated 3 out of 5 stars

We had a problem trying to contact the owner on day of pickup, so we tried ringing Yescapa on numerous occasions, but every time we rang we got a message, (not available now, ring back later). Also se... See more

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Rated 3 out of 5 stars

Good company, but contact is practically non existent. I was in contact with with Luis from company regarding one matter and he stopped to respond and nobody else is answering. Sent so many emails ab... See more

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Rated 5 out of 5 stars

Had a great trip through this app. On our first booking the owner cancelled the evening before we left, Lucas from yescapa called me and was incredibly helpful in finding us a replacement camper... See more

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Rated 5 out of 5 stars

A really great concept and well executed website. Very similar to Airbnb but for camping cars, if that was the concept then they’ve nailed it! It’s a brilliant way to enjoy a Campervan holiday without... See more

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Rated 5 out of 5 stars

From start to finish, Pepe made the whole experience very smooth and easy for us. We hired the ‘98 VW camper for 4 days and drove her around the island with no issues - we even drove some steep hills... See more

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Rated 5 out of 5 stars

Super sexy and reliable motorhome with all the useful little details insight, that made our journey comfortable. The owner is super nice too, she prepared with a package of sweets and beverages for ou... See more

Rated 5 out of 5 stars

Our RV rental experience was outstanding. Dalmiro was proactive, ensuring we had all the necessary information before our trip. He and his colleague Mariano picked us up at the airport, accommodating... See more

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Rated 5 out of 5 stars

This van was a stronger lady of the portoguese highways. Its torquese colour permits to not passed unobserved. In a row of camper It became the most original. We had no problem to travel from Porto to... See more

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Rated 5 out of 5 stars

Wow, what an amazing country Portugal is! Pedro's van really gave us the opportunity to see many places. Having a shower, gas stove and a comfy bed gave us the opportunity to go off grid and really gi... See more

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Rated 4 out of 5 stars

Positive is that Support answered relatively quickly to my e-mails. Negative is that they contacted the owner directly, while I only asked about my options in a certain issue. This almost caused a... See more

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Rated 5 out of 5 stars

Thank James for providing his awesome camper. The car is new and good equipped with almost everything. James was always responsive and helped me a few times when I had problems. I highly recommend... See more

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Rated 4 out of 5 stars

Hugo was very friendly and professional. There were a few problems, but Hugo sorted everything out quickly. He replies to all questions asked about the camper and gives tips on where to wash etc Highl... See more

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Rated 5 out of 5 stars

Amazing platform Works amazing and has excellent user experience, they are super helpful and always tries to fix what needed to be fixed. I highly recommend !

Company replied

Rated 5 out of 5 stars

Fantastic website for booking our campervan. Safe, secure, simple to use. Payments were in two installments which helped manage finances

Company replied

Rated 5 out of 5 stars

We had a fantastic time on our ten-day trip to the Basque Country! The camper was very comfortable and easy to drive. It was equipped with everything we needed and more: a great solution for a couple'... See more

Rated 3 out of 5 stars

It is impossible to communicate and ask questions to the vehicle owners before having rented them. Given the commitment that renting a van represents, this is truly pathetic.

Rated 5 out of 5 stars

The whole experience with renting and travelling with the van was great. We had the opportunity to stay in lovely locations by the sea and experienced a sense of freedom that otherwise is hard to get.... See more

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Rated 3 out of 5 stars

Customer service not really fast, especially if you have a problem during the trip.

Rated 5 out of 5 stars

We had a great experience renting through Yescapa! The booking process was smooth, the communication with the vehicle owner was easy and clear, and the camper was just as describe: clean, well-equip... See more

Company replied

Rated 3 out of 5 stars

A brilliant concept, but a few improvements are needed, in particular: - A reliability rating for the van owner (“has never cancelled a booking / sometimes cancels bookings / often cancels b... See more

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Rated 5 out of 5 stars

Traveling by motorhome through Poland's national parks was an unforgettable family experience. I want to express my sincere gratitude to Wieslaw for renting us his motorhome, which was in perfect cond... See more

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Rated 5 out of 5 stars

Everything about the booking process was pretty smooth. Through my own fault I had issues with my drivers license arriving on time and the customer service team were understanding and helpful. S... See more

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Rated 4 out of 5 stars

Very smooth on the whole. It took a few goes to get all the documentation accepted, which does at least give everyone the security of knowing that systems are tight. Administration fees do bump the... See more

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Rated 5 out of 5 stars

We have used Yescapa for around a year to hire out our motorhome and found them to be fantastic. They go out of their way to help you convert enquiries into bookings, including giving you the contact... See more

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Rated 5 out of 5 stars

My initial rental got cancelled by the owner 2 days before the start of it. yescapa contacted me promptly, provided me other options in the area and moved around their commission so that the new van d... See more

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Rated 5 out of 5 stars

3 days before we booked a camper through Yescapa we were notified by the owner that it broke down and would not be ready in time. Yescapa helped us very well in identifying other still available optio... See more

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Rated 5 out of 5 stars

Super easy website to use and super easy to rent a camper! It was our first experience/time we looked to rent a camper. We also traveled during a national holiday in which there were no campers/RV's/... See more

Company replied

Rated 5 out of 5 stars

We booked our campervan through Yescapa and had an excellent experience. The platform is very user-friendly, with clear information, secure payment, and plenty of options to choose from. What we... See more

Rated 5 out of 5 stars

I had a very positive experience using Yescapa. The platform provides full and transparent details about each vehicle, which made it easy to choose the right option for my trip. The communication tool... See more

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Company details

  1. Recreational Vehicle Rental Agency

Written by the company

Yescapa est une plateforme rendant simple et sûre la location entre particuliers de camping-cars, fourgons et vans aménagés. Le site assure le rôle de tiers de confiance et propose une solution clés en main pour des locations en toute liberté et en toute sécurité.


Contact info

4.2

Great

TrustScore 4 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 74% of negative reviews

Typically replies within 2 weeks


Rated 1 out of 5 stars

Terrible communication with them when…

Terrible communication with them when you have any problem. I won't rent with them next time and I recommend you not do it too!

August 4, 2025
Unprompted review
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Reply from Yescapa

We’re very sorry to hear that our communication did not meet your expectations. We always aim to be responsive and helpful, and we regret that we fell short in your case. Your feedback is important to us, and we’ll use it to improve our processes. We hope to have the opportunity to restore your trust in the future.

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Rated 1 out of 5 stars

Problem with the Insurance

Problem with the Insurance

Yescapa sells you a mandatory insurance with the rental, thus avoiding all the paperwork for the people involved. When renting the Van, Yescapa provides you with a very straightforward insurance confirmation - or so it seems. While the tel. number on the document allows you to contact the insurance (in our case, Allianz), there is also the license plate and the insurance number on that confirmation.

Now, we needed the insurance indeed, because I broke my wrist and could not go on driving. The repatriation was included in the mandatory insurance.
However, when we called the insurance, they were unable to find neither the insurance number that was on the confirmation nor the license plate - our insurance seemed to be non-existent.
Contacting Yescapa with regards to this problem turned out to be very difficult. It is impossible to reach them by phone (you only get to a bot who can't help you), and we did not receive any answer to our online messages until we wrote in ALL CAPS and expressed our outrage very clearly. Still, when they finally did reply, they provided us with a new insurance number which - again - the insurance was unable to find. Only after almost a week, hours of phone calls with the insurance and a lot of stress (a friend even went to their adress in Berlin, only to find out that Yescapa was not there anymore), Yescapa finally confirmed to the insurance that we were indeed insured. Afterwards, the coordination for the repatriation was incredibly easy and worked very smoothly.

Already the fact that the data on the insurance confirmation are wrong is outraging. Add in the impossibility of contacting Yescapa, and their inability to solve the problem smoothly (or give any explanation whatsoever), and you have several days of supposedly stress-free vacation lost...
This is unbelievable, and I would not want to know what happened if we had a more serious and urgent accident.

July 18, 2025
Unprompted review
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Reply from Yescapa

We sincerely apologise for the stress and inconvenience you experienced with your insurance claim. We understand how important it is to have reliable support, especially in urgent situations. While we do experience higher volumes during peak seasons, this is no excuse for the delays and confusion you faced. We’re glad that the repatriation was ultimately sorted smoothly, but we recognise that the process should have been much easier from the start. We will take steps to improve our insurance confirmation process and customer support accessibility. Thank you for bringing this to our attention, and we hope you’ll give us the chance to provide a better experience in the future.

Rated 5 out of 5 stars

An excellent rental experience

An excellent, easy and professional service. This was our first time using the portal, will definitely use it in the future.

July 19, 2025
Unprompted review
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Reply from Yescapa

Delighted to hear you enjoyed your trip through Yescapa, Rachael! We can't wait to see you on the road with us again in the future :)

Rated 5 out of 5 stars

Amazing platform

Amazing platform

Works amazing and has excellent user experience, they are super helpful and always tries to fix what needed to be fixed.

I highly recommend !

July 15, 2025
Unprompted review
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Reply from Yescapa

Hello :) Thank you for your super review of our platform. We really appreciate it as we do our best to provide our users with seamless services and support. Hope to see you again soon :D

Rated 5 out of 5 stars

Fantastic Memories!!

Used Yescapa twice now, once for Switzerlad with my son and then malaga as a family. The whole booking process is easy, I don't trust the other companies, I've heard some bad stories about people not getting deposits back and stuff like that, but with yescapa I feel a lot safer as its mainly owners that are hiring out their campers .The prices are quite reasonably too and no hidden stuff added on when your holiday is over!! Next one coming up, Switzerland!!🥰 can't wait!! Keep it up Yescapa!!

October 26, 2024
Unprompted review
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Reply from Yescapa

Thank you for your glowing review and for choosing Yescapa for your adventures! We’re thrilled to hear that you’ve had such positive experiences and that our platform has given you peace of mind. Your trust means the world to us, and we’re excited to be part of your next trip to Switzerland. Here’s to many more fantastic memories with Yescapa!

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Rated 1 out of 5 stars

Fradulent website took my deposit

Fradulent website took my deposit, do not use

July 31, 2025
Unprompted review
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Reply from Yescapa

We’re sorry to hear about your experience, Gordan. Please contact our support team directly with your booking details so we can investigate and assist you promptly. Your satisfaction and trust are important to us, and we’re here to help resolve any issues.

Rated 5 out of 5 stars

Excellent camper

Excellent camper, excellent owner who communicates swiftly and is very helpfull… highly recommend for your camper holiday..!!👍🏼👍🏼🙏🏼

July 30, 2025
Unprompted review
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Reply from Yescapa

Thank you for your glowing review! We’re so happy to hear that you had an excellent experience with both the camper and the owner. Your recommendation is much appreciated, and we hope to see you again soon Erik!

Rated 1 out of 5 stars

I rented an RV through Yescapa

I rented an RV through Yescapa. One hour after leaving the owner of the RV the air intake to the engine broke, which meant we could only drive 50km per hour the rest the of the trip! When returning the RV to the owner, the owner accused us of scratching damages we had nothing to do with and refused to pay us back the 1200eur deposit. In our attempt to get some of our deposit back, we had another RV repair shop provide a quote of the damages, which were half of the deposit. But still the owner did not want to pay us back some of the deposit. Yescapa does not get involved unless the dispute cost is higher than what the deductible (1500eur) is on the insurance, which we also bought. Strangely enough, the quote of the damages from the owner was also 1500eur. Had it been more than that, the insurance company would get involved and they would have their mechanic provide a quote, which the owner wasn't interested in. This experience has been a complete nightmare. We've been scammed by the owner and all facilitated by Yescapa who provides zero help. We are never going to use Yescapa again. Stay away! Or be prepared to loose your entire deposit each time. Will go with a legitimate company like IndieCamper or RoadSurfer. We're left with lost vacation days, no compensation and only option to take legal action if we are to recoup any of our deposit. Horrible.

July 23, 2025
Unprompted review
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Reply from Yescapa

We’re truly sorry for the difficulties you faced, Henrik. We understand how stressful this situation must have been. While we facilitate bookings and provide insurance, disputes between owners and renters can be complex. We always encourage both parties to provide evidence and work towards a fair resolution. If you’d like us to review your case again, please reach out to our team directly. We’re here to help and will do our best to support you.

Rated 5 out of 5 stars

Great!

It was very easy, with straight fowad comunication and details.

July 18, 2025
Unprompted review
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Reply from Yescapa

Hello Guillermo, thank you for this kind review. We always do our best to offer the most seamless services & support on our platform. Looking forward to seeing you on our platform in the future :D

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Rated 1 out of 5 stars

The biggest scam when renting a van

I can't put less starts. Such a scam. We rented a van in Mallorca. When we returned the owner found a little scratch (not more than 5 cm) which we didn't make but we assumed we had to pay for it. As we paid the deposit (€1500) the owner said Yescapa will take care of it with the insurance. 3 months and a half and more than 10 chasers sent to yescapa we haven't get any news about our deposit. Also imposible escalate it because they don't have where to leave a biggest complain.
Yescapa, telling you I'm not leaving this like this

April 13, 2025
Unprompted review
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Reply from Yescapa

We’re very sorry for the frustration and delay you’ve experienced. Insurance claims can sometimes take longer than expected, but our team is actively working to resolve cases in line with our terms and conditions. Please reach out to us again for an update, and we’ll do our best to expedite the process for you.

Rated 5 out of 5 stars

Amazing experience!

We had a great experience renting through Yescapa! The booking process was smooth, the communication with the vehicle owner was easy and clear, and the camper was just as describe: clean, well-equipped, and reliable. Definitely would recommend Yescapa to anyone planning an RV adventure.

July 14, 2025
Unprompted review
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Reply from Yescapa

Hi Chris, thank you for sharing your amazing experience! We’re delighted that everything went smoothly and that you’d recommend Yescapa to others. We can’t wait to welcome you back for your next RV adventure.

Rated 5 out of 5 stars

Clear and quick communication

Clear and quick communication. Helped us resolve a miscommunication in a timely and polite manner

July 15, 2025
Unprompted review
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Reply from Yescapa

Hello Kathleen, thank you for your kind words! We’re happy to hear that our team was able to resolve your issue quickly and politely. Your satisfaction is important to us, and we’re here whenever you need support.

Rated 5 out of 5 stars

Mercedes Benz Marco Polo

Thank James for providing his awesome camper. The car is new and good equipped with almost everything. James was always responsive and helped me a few times when I had problems.

I highly recommend this car for enjoying trip in Corsica

July 2, 2025
Unprompted review
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Reply from Yescapa

Thank you for your wonderful review, Yevhenii! We’re so glad you enjoyed your trip in Corsica and that James provided such excellent service. Your recommendation means a lot, and we hope to see you again for your next adventure.

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Rated 1 out of 5 stars

Van cancelled two weeks Before holiday. Yescapa Ignored us Completely

Our van cancelled two weeks before our holiday in the middle of summer in Italy. No explanation was given, no message from the owner, nothing. Yescapa is impossible to contact, gives no solutions and leaves you on your own. Due to it being July in europe, there were zero rental options available. We lost money, our holiday was ruined. Don't trust this company. If something goes wrong, gets cancelled etc, you're on your own.

July 14, 2025
Unprompted review
Yescapa logo

Reply from Yescapa

Hi Annie, we’re sorry for the inconvenience and disappointment caused by the cancellation of your booking. While cancellations are made by owners, we understand the impact this can have, especially during peak travel times. You should have received a full refund, and our team is available to help find alternative options. If you didn’t receive the support you needed, please contact us directly so we can investigate and assist further. We’re here to help!

Rated 5 out of 5 stars

It was very easy and secure to rent a…

It was very easy and secure to rent a vehicle through Yescapa. After the request we were in contact with the owner of the vehicle who was very friendly and polite

July 2, 2025
Unprompted review
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Reply from Yescapa

Thank you for your positive feedback, Michella! We’re delighted to hear that your rental experience was easy and secure. Building trust between owners and renters is at the heart of what we do, and we’re thrilled it worked out so well for you. We hope to welcome you back for your next adventure!

Rated 5 out of 5 stars

Fast, easy and no hidden terms

Perfect, friendly, no much procedures as other apps have. Very transparent and fast process, I love it

July 3, 2025
Unprompted review
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Reply from Yescapa

Hello Gustavo,

Thank you for leaving this brilliant review. We are delighted you had a positive & easy experience!

We hope to see you back again soon :)

Rated 1 out of 5 stars

It's great until somebody damaged your car..

It's great until somebody damaged your car.
It's been 3 mois my car is out of order, I spend an insane amount of time dealing alone with insurance and assistance. Still waiting. Yescapa is no help.
I will have to pay the repairs first before hopefully been covered.
Still wondering how it's gonna turn out financially.
And what an incredible waste of time and money.
I will never rent out my camper again.
Not nearly worth the struggle.
And it is, in my case a small repair.
I can't imagine how it must be like when the car is ruined.

July 4, 2025
Unprompted review
Yescapa logo

Reply from Yescapa

Hello Bastien,

Thank you for sharing your experience, and we’re sorry to hear about the ongoing issues following the damage to your camper.

Please rest assured that our team is actively working on your case and following all necessary procedures to help bring this to a resolution as quickly as possible. We completely understand how frustrating delays can be.

While these situations can sometimes take longer than expected, we’re committed to supporting you every step of the way and ensuring the proper outcome through the insurance process.

We appreciate your patience, and you can contact a member of our team if you need further updates or assistance at any point.

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Rated 5 out of 5 stars

This was my first time using Yescapa…

This was my first time using Yescapa and what a great experience. The site works really well both from a search and actual booking perspective, and my actual rental experience was a really positive one too!

June 23, 2025
Unprompted review
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Reply from Yescapa

Thrilled to hear you had a wonderful experience both on your trip and using our platform! Hope to catch you on the road with us again in the near future :D

Rated 5 out of 5 stars

It was super cool experience

It was super cool experience: we did a 5-day trip to Algarve, along the coast. Not only trip was scenic, but also fun. You could sleep/cook/relax in the woods or near the ocean or simply on the parking lot: wherever it's allowed (or not prohibited) by the law. The camper itself has everything you need for a quick escape from the routine and compact enough to not make any problems with driving and parking. Due to lack of AC it could be a bit hot on the highways when windows are closed, but who needs the highways on such a trip anyway?

June 24, 2025
Unprompted review
Yescapa logo

Reply from Yescapa

Thank you for sharing your super cool experience with us! We're happy to hear that your 5-day trip to Algarve was both scenic and fun. We appreciate your feedback about the camper's features and your suggestions. We hope to see you again for another quick escape from the routine!

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