The app itself is pretty intuitive and easy to use. So far the experience with the community was not that great unfortunately, an owner put some false claims on an unfair review to me as a renter. Y... See more
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Yescapa est une plateforme rendant simple et sûre la location entre particuliers de camping-cars, fourgons et vans aménagés. Le site assure le rôle de tiers de confiance et propose une solution clés en main pour des locations en toute liberté et en toute sécurité.
Replied to 74% of negative reviews
Typically replies within 2 weeks
Still awaiting responses to 2 emails sent about six days and three days ago respectively.
I don’t find it acceptable to have no response from a company from whom I am renting what will be my family‘s home on wheels for two weeks.
Reply from Yescapa
I booked a camper rental and added cancellation insurance to protect my trip in case I needed to cancel. Unfortunately, I had to cancel for personal reasons well in advance of my travel dates.
Despite having purchased the cancellation insurance and canceling THREE months before the scheduled trip, the company refused to honor the cancellation coverage and would not refund any portion of my deposit. This was extremely disappointing, especially given that I provided ample notice.
Adding to the frustration was their slow and inefficient customer service system, which made resolving this issue even more difficult.
Based on this experience, I will never use this platform again and cannot recommend it to others. The lack of transparency regarding their cancellation policy and poor customer support make this service TERRIBLE
Reply from Yescapa
I rented a van which was supposed to be a 1998 vehicle, in reality it was an 80s van. It was really hard to understand that the vehicle was an 80s series from the photos because there were no frontal photos of the van. In the description of the vehilce the owner said that that registered in 1998, which might be true, but it was an old model, not produced in the 90s.
Yescapa removed this part from my review leaveng the owner's description as it was. I find it very missleading to have this kind of rental posts.
Reply from Yescapa
A really great concept and well executed website. Very similar to Airbnb but for camping cars, if that was the concept then they’ve nailed it! It’s a brilliant way to enjoy a Campervan holiday without the investment and maintenance of the vehicle
Reply from Yescapa
Very easy to navigate the APP and the entire process is secure.
Reply from Yescapa
Easy to use site with lots of options. We felt confident that the process was properly administered. Everything about our hire went well. The only negative is the high cost of insurance which makes the hiring very expensive.
Reply from Yescapa
Good company, but contact is practically non existent.
I was in contact with with Luis from company regarding one matter and he stopped to respond and nobody else is answering. Sent so many emails about issue no answer at all.
Reply from Yescapa
The website for contacting owners and arranging bookings works extremely well. I felt assured that communication is clear and that there is always somebody who can help if there is a question or problem. Pricing is clear and everything you need is on the site. Prices are good and fair compared to others that I researched.
Reply from Yescapa
We found a camper that suited our needs, quick communication and no problems getting the camper from the owners .
Reply from Yescapa
We rented a camper through YESCAPA in Spain and had an accident that cost us €900. Their insurance DOES NOT COVER ANYTHING AT ALL. This was the worst experience we've ever had with any rental agency. Make sure to read the insurance contract carefully—it's the biggest scam on the market. I hope this company goes out of business.
Reply from Yescapa
Hugo was very friendly and professional. There were a few problems, but Hugo sorted everything out quickly. He replies to all questions asked about the camper and gives tips on where to wash etc Highly recommended.
Reply from Yescapa
Easy to schedule rent a van, always we get some notice via email or phone call.
Reply from Yescapa
Too much expensive and hard work to return the Motorhome cleared.
Reply from Yescapa
Clear process. Not sure is many offers are real. Too many times our request was declined.
Reply from Yescapa
Yescapa is a great resource for independent travel. We were able to find the right camper van for our trip by type, price, location, and features. If I could add a filter or two it would be to break out the deposit (filtering how the deposit is paid and to whom would have saved me so much time) and also having a record of who I sent requests to. It was very frustrating that Yescapa only keeps a record of "accepted" but not sent booking requests.
Reply from Yescapa
It was a pleasure to have you as customers, it was a pleasant experience. We are ready to welcome you again. Hugs Sara and João Bernardo.
Reply from Yescapa
We did not have problems when booking the Van. Everything was easy and smooth. But when we return the Van the owner find a little scratch on the paint, which we didn't made, we think it was done when parked. And almost one month later we are still waiting to know something about our deposit, which is 1500.
Also don't get insurance because it doesn't cover anything, that's why the deposit is that big. And also
insurance excess is 500, so we have to pay 500 for a little scratch we have not done because the insurance you pay for it's not worth it at all.
In addition, it has been me who has been contacting yescapa and the owner to have some news, as they don't give any information.
So disappointed with this company
Reply from Yescapa
From start to finish, Pepe made the whole experience very smooth and easy for us. We hired the ‘98 VW camper for 4 days and drove her around the island with no issues - we even drove some steep hills and windy roads, and she took them on like a champ! Pepe was also very attentive and friendly, answering any query that we had quickly. All in all, I cannot rate Pepe and his business Camper Live Mallorca highly enough!!
Reply from Yescapa
It works, filter, map, etc.
would like to contact owner before making booking.
would like to deposit with wiretransfer to yescapa, not flywing with e1000 and handing them directly to owner, this is big no for me.
Reply from Yescapa
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