Frederik Dieleman

I ordered two chairs from sklum (YMBYKPHWR), but I received a chair I didn't order and a hammock. That was almost a month ago and is still not rectified, as they are impossible to get hold of. No answers on our e-mail and the phone line never works either.

Answer on the comment below:
We have let SKLUM know in several e-mails that we don't live at the address anymore that they are arranging a collection for, but no response.

In addition to that, they seem mainly keen on collecting the wrongly sent items, but 0 information has been given on when we will get the correct items or how we get our money back.

My initial rental got cancelled by the owner 2 days before the start of it. yescapa contacted me promptly, provided me other options in the area and moved around their commission so that the new van didn't cost me more. Considering the rather annoying circumstances, they helped us out well.