John

Great idea, great van, nice owner, however, cash security deposit with the owner directly?? Seriously??? That was such a pain, and costly, coming from America and trying to get €2,000 into the owners account. Exchange rate margin on cash would’ve cost $175 to go from $ to € back to $. Plus I was traveling in Paris a week before my rental began, am I supposed to carry that much cash around Paris?? Fees on wire transfer from Wells Fargo and back were $150. Even if the owner wouldve excepted cashiers check from an American bank the fees to deposit that would’ve been the highest. Not to mention all of these were time consuming. Yescapa exists as a payment platform for this, can’t you just put a hold on my CC or something??

Your tech support and (some of) your sales reps were sooo knowledgeable. That was massive for me to be able to call and be immediately connected to someone who knows what they’re talking about. Good job.

Ultimately, the manager who helped me was awesome in the end. But the issue was that their online booking system allowed me to book a van same day when they were sold out, and I was never notified that they sold out...