The biggest scam when renting a van
I can't put less starts. Such a scam. We rented a van in Mallorca. When we returned the owner found a little scratch (not more than 5 cm) which we didn't make but we assumed we had to pay for it. As we paid the deposit (€1500) the owner said Yescapa will take care of it with the insurance. 3 months and a half and more than 10 chasers sent to yescapa we haven't get any news about our deposit. Also imposible escalate it because they don't have where to leave a biggest complain.
Yescapa, telling you I'm not leaving this like this
Reply from Yescapa
We’re very sorry for the frustration and delay you’ve experienced. Insurance claims can sometimes take longer than expected, but our team is actively working to resolve cases in line with our terms and conditions. Please reach out to us again for an update, and we’ll do our best to expedite the process for you.