Van cancelled two weeks Before holiday. Yescapa Ignored us Completely
Our van cancelled two weeks before our holiday in the middle of summer in Italy. No explanation was given, no message from the owner, nothing. Yescapa is impossible to contact, gives no solutions and leaves you on your own. Due to it being July in europe, there were zero rental options available. We lost money, our holiday was ruined. Don't trust this company. If something goes wrong, gets cancelled etc, you're on your own.
Reply from Yescapa
Hi Annie, we’re sorry for the inconvenience and disappointment caused by the cancellation of your booking. While cancellations are made by owners, we understand the impact this can have, especially during peak travel times. You should have received a full refund, and our team is available to help find alternative options. If you didn’t receive the support you needed, please contact us directly so we can investigate and assist further. We’re here to help!