Gatwick Airport Parking Spaces limited Reviews 1,325

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the efficiency of the service, particularly the promptness of airport drop-off and pick-up. Consumers appreciate the friendly and helpful attitude of the staff, who are often mentioned for going the extra mile to assist them. People highlight that the service is well-organized, making the entire process stress-free and convenient. However, some reviewers report issues with contacting the company by phone, experiencing delays in pick-up times, and difficulties in locating the designated pick-up point. A few consumers have also mentioned that their cars were returned in a dusty or dirty condition. Despite these issues, the majority of reviewers express satisfaction with the overall service and value for money, and many state they would use the service again.

Based on these reviews

Rated 4 out of 5 stars

Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6... See more

Rated 4 out of 5 stars

Sohaib was particularly helpful Carrying our very heavy case. The wait for the bus felt long, but it may have been because it was cold! All the staff were attentive and helpful. It could be worth say... See more

Rated 4 out of 5 stars

The location is good. It was hard to make contact via phone call as requested by the company 20 minutes prior to arrival, either because of poor signal on the journey or the phone lines were busy. T... See more

Rated 4 out of 5 stars

Easy to find and no hassle wooodve been nice they cleaned the car before I picked it up though. There’s a handcar wash company around the corner embedded the petrol station. I’m not sure if this can... See more

Rated 5 out of 5 stars

I parked my car with these guys whilst I was away for 10 days. Right from the point where I booked to the point where I dropped off the car and eventually when I picked up the car, the service was cou... See more

Rated 5 out of 5 stars

Really well run and efficient smaller parking outfit. Slightly obscure entrance but when you realise it's literally just after the Texaco garage it's not a problem. Pick up and drop off to Gatwick air... See more

Rated 2 out of 5 stars

Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to... See more

Rated 5 out of 5 stars

I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me litera... See more

Rated 3 out of 5 stars

Feels like a disorganised start up. On arrival we immediately got a big telling off from reception saying we should have called before arrival, and were rushed with a large amount to pressure to... See more

Rated 5 out of 5 stars

Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were ve... See more

Rated 5 out of 5 stars

I parked on 3rd July and picked my Car on 8th July 2025. Not just a smooth experience but I'm amazed at their professionalism and care! I asked why some negative review and was told 10,000 car... See more

Rated 5 out of 5 stars

Very good experience with these guys. Was easy to drop car off. Decent toilets on site and even had complimentary bottle of chilled water which was perfect for our 2 hour drive home. Very swift and ef... See more

Rated 5 out of 5 stars

We had a fantastic experience parking near Gatwick Airport. The service was fast, reliable, and incredibly convenient. The direct transfer to the airport was quick and seamless, with friendly staff ma... See more

Rated 5 out of 5 stars

Great car parking service. Drop off and pick up was very easy and smooth sailing. Highly recommended and price very reasonable too!

Rated 5 out of 5 stars

Good experience. Dropped off to the airport quickly after some issue locating booking . Return pick up was quick to arrive, but collected other passengers so caused a small delay. Overall pretty good... See more

Rated 5 out of 5 stars

Great experience with these parking guys, very easy arrived very early in the morning and they sorted the drop off to the airport right outside. Very easy on the way back they picked us up quickly and... See more

Rated 5 out of 5 stars

A great company, very friendly and helpful staff. During my last trip, I had to return to my car in-between transitioning from different countries. I called and informed them I needed my car ready... See more

Rated 5 out of 5 stars

The parking space is excellent, and the drop-off and pick-up service to the airport is highly recommended. My electric car's battery died during pick-up, but Souhaib from customer service was very hel... See more

Rated 5 out of 5 stars

Great service! Quick collection/ drop off at the airport and when returned to collect the car, it didnt start because of the cold. The staff Sohid and Artif quickly helped jump start the engine and we... See more

Rated 5 out of 5 stars

Followed instructions and it was has they said it to be rang 30 minutes before arrival. Taxi was ready to take us and dropped off at airport coming back was same. Friendly service will use again and p... See more

Rated 5 out of 5 stars

Easy to find. Reception polite and got to airport on time. Car kept safe, nothing to report.

Rated 5 out of 5 stars

A great service. Very helpful staff. On delivery of the car we were taken immediately to the airport with no delays. The system for returning also worked very well - we called when we had collected ou... See more

Rated 5 out of 5 stars

Really good service, booked last minute and the price was so affordable! Great communication and quick pick up times from the airport. Efficient and friendly team. Will definitely be using them now ev... See more

Rated 5 out of 5 stars

Easy to find and a quick Airport drop off (15 mins) On return, we called once we picked up our bags and they were waiting for us at the stop by the time we got outside! Lovely smiley receptionist... See more

Rated 5 out of 5 stars

The travel to Gatwick and back was really prompt.The car parking was easy to find. Only thing I would say is we were advised to call half an hour before arriving at the car park which we did but no on... See more

Rated 2 out of 5 stars

Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging... See more

Rated 5 out of 5 stars

My expreniens with the parking spaces is good. The staff very HELPFUL. the pickup and drop off service was brilliant as they drop/picked up on time. My car was safe and was in it's same condition. Th... See more

Rated 5 out of 5 stars

Dropping off my vehicle was easy, we were taken to the airport in a minibus well within checkin time. Collection was also hassle free. We rang as instructed as soon as we landed, we had no baggage,... See more

Rated 2 out of 5 stars

I looked online for meet and greet parking for Gatwick, this company came up, and looked ok. But I was unaware at the time of booking that I would be parking several miles offsite. This wouldn’t... See more

Rated 5 out of 5 stars

I cannot fault the service I received. You have to call the carpark 30 mins before arrival, but as soon as I stepped out of my car they were ready, and I was on my way to the terminal. Just as fast up... See more

Rated 5 out of 5 stars

I got there a bit earlier than expected and they made sure my car was ready and they sent a wonderful driver to come and pick us up.. Overall 5 stars for them

Rated 5 out of 5 stars

Great service! The staff was very kind and helpful, the organization was excellent, and the airport transfer was on time and convenient. Highly recommend!

Rated 2 out of 5 stars

Service was good but we found our car in a very dirty condition. Both sit in the front and at back sit side was dirty and muddy. I wonder why 3 people sat in our car while we parked it for 3 days. I t... See more

Rated 5 out of 5 stars

Landed at Gatwick on time and rang, at 7.45 am, to be collected as informed. Eventually collected an hour later after reminders we were waiting and dropped back at ‘reception’ Told our car was at... See more

Rated 5 out of 5 stars

Excellent parking service - safe, easy, and affordable. Smooth transfer to the airport made the trip stress-free. Highly recommend!

Rated 5 out of 5 stars

After arrival, paperwork k was sorted quickly, Immediate transfer to airport: issued with details for return. Collected very quickly on our return. All staff were polite and helpful.

Rated 3 out of 5 stars

Departure service was good, but arrival was poor. No one answered the phone during repeated calls, then a driver turned up to drop off other passengers. He didn’t seem very keen on taking me back to t... See more

Rated 5 out of 5 stars

Outstanding service. Literally the service was very good and fast the drop off service was fantastic as well as pick up service as it was really fast. When we came out of north terminal we were a... See more

Rated 2 out of 5 stars

On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-... See more

Rated 5 out of 5 stars

Great service from dropping our cars at the carpark to picking them back up after our trip. Minimal waiting time at the airport and staff were outstanding as well. Overall, very happy with it all.

Rated 4 out of 5 stars

It was a relatively quick service but the staff could be a little more informative. It’s hard to know what to do, where to go and how long it might take and sometimes you just get yes or no answers to... See more

Rated 5 out of 5 stars

Finding place 5.0 (instruction clear and precise) Getting to the airport 5.0 ( we were last two passengers in the van and didn't wait at all) Return from the airport 4.0 (had to wait 45 minutes t... See more

Rated 5 out of 5 stars

I have a wonderful experience whilst dropping and picking up my car. The customer service assistant Soaib was very polite and friendly. He did not just describe the toilet location to me but worked... See more

Rated 4 out of 5 stars

Happy with the service - all straightforward and as expected. Only concern was when the first phone number I was given didn’t work, but thankfully they give you a couple of numbers to call

Rated 4 out of 5 stars

Booking was easy but I received no confirmation email or details of where to find them. Thank goodness I had kept the screen open from where I’d booked and managed to start a chat and find the parking... See more

Rated 5 out of 5 stars

Honestly I cant complain. I messed up with the booking and entered the wrong date of return. Sohaib at reception moved thigns around to accommodate my mistake so fair play. Yes it took a couple of at... See more

Rated 4 out of 5 stars

Great attentive service. They had a 9 seater minibus amongst the coaches. Just a bit hard to get an answer on the phone when you ring to inform you have arrived. Just keep trying. the staff was v... See more

Rated 5 out of 5 stars

The parking was well-organized, easy to find, and clearly marked. The staff were friendly and efficient, and my car felt safe throughout the entire trip. The ride to the airport was fast and smooth —... See more

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Company details

  1. Parking Lot

Written by the company

Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews


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Rated 4 out of 5 stars

Really good service

Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6. The reason I haven't given a 5 star review was the minibus that collected us had a very loud niose coming from back axle and seatbelt in rear did not function. I will definitely use them again

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great car parking service

Great car parking service. Drop off and pick up was very easy and smooth sailing. Highly recommended and price very reasonable too!

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use this company

I booked with this company and after reading all the terrible reviews decided to cancel .Tried calling them was given an email to write to get a refund. I emailed and they said I need to contact some one else. I tried to contact them again and their website messaging also isn't working, it keeps having this error message .
ERROR for site owner:
Invalid domain for site key
Don't use this company as they are happy to take your money and offer a terrible service. Trying to speak to anyone that can help is near to next impossible.

August 26, 2025
Unprompted review
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Rated 1 out of 5 stars

The worst Gatwick carpark company!

The worst parking company, do not book or you’ll be stranded at the airport for hours like us. Tried to call them several times on all numbers they provided. When they eventually picked up phone they said it will be 30 minute wait. We waited over an hour!!! Avoid!!

August 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Stranded at the Airport – Unreliable Service and Poor Customer Care

I had a very disappointing experience with Gatwick Parking Spaces Ltd. Dropping the car off went smoothly enough, but the transfer van to the airport felt unsafe – it rattled constantly and sounded like the gearbox was about to fall out. Not a great first impression.
The real issue came on my return. I was left completely stranded at the airport with no sign of the promised collection. I called the office repeatedly for 30 minutes, but nobody answered. It genuinely felt like my calls were being ignored or rejected. In the end, I had to take a £25 taxi just to get back to the parking site.
When I arrived, I voiced my frustration to the man at the desk, but he showed little interest. I was told to email the main office for a refund – which I did – but I’ve had no resolution and honestly doubt I’ll get one.
While I waited for my car (thankfully undamaged), I saw another customer visibly upset because their key had been broken. They were being forced to arrange a 200-mile trip back to Sheffield to collect a spare key. Absolutely unacceptable.
This company clearly lacks basic customer service and reliability. I won’t be using them again and would strongly advise others to avoid.

August 5, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero I would

If I could give zero I would. We are asked to call 30 minutes in advance of arrival. I had to ring four times in 20 minutes to receive an answer. Asked to call 30 minutes before pick up. We waited over an hour. We called several times and the one time they did pick up they just said the driver is on his way. Two other families we met at pick up had the same issue. Car on collection was covered in bird excrement. Car number plate was badly cracked. The car in front happened to be in the same bus as us. As I helped him put his luggage in his car we realised his hand brake was not on. The car park drivers had moved the cars and didn't know how to use the hand brake. We saw the damage to my number plate at the same height as his tow bar and realised what had happened. The driver and receptionist were dismissive saying they only work there and asked me to email the owners for compensation. I did. The email response did apologise about the poor service but failed to mention the damage to my car. I replied. No response. The website pictures shows a more professional looking car park probably APH or Purple Parking rather than the pot holed waste land that is their parking. If you like stressful, disappointing experiences, you don't mind waiting endlessly with no communication and don't mind your car being damaged this is the place for you. I'd recommend going elsewhere. I wish I'd researched this more.

August 18, 2025
Unprompted review
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Rated 1 out of 5 stars

Untrustworthy

I own a VW golf convertible, the automatic softtop and windows all work together...there is a knack in its operation so, if you're not aware you can't close everything properly. On my return after a four day break all windows and roof were open by approx 6cm ??? Also the car mileage had increased by 5 miles simply by being stationary.
Joy ridding perhaps.
Generally unprofessional and non caring all round, will not be going back !

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Very Poor Service

Collection time from a 03:00 returning flight was over half an hour, plus a 15 minute hair raising drive back to the depot. Driver was rude on the phone. Poor service for the £114 paid.

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting company, Disgusting people, Disgusting mistake

I have been disgusted by the way I have been treated and wish I never booked this parking company. They don't know what respect is, treat you like a little nobody and treat the car way worse! The car was covered in plant debris, dirty wheels and wheel wells and the inside was just as bad with mud everywhere. The odometer reading is 28 miles more than what I parked it with so clearly they have been driving it around without my permission. The receptionist is most probably uneducated and dismissive, probably his dads business and doesn't give much care. Third world airport parking.

August 8, 2025
Unprompted review
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Rated 1 out of 5 stars

Warning to anyone using this car park…

Warning to anyone using this car park !!!!! DO NOT USE THEM!!!!My car was very filthy and staff are rude , my car was hit in the bumper !!!!!
Check the reviews before using this company and they not much different in price with other companies!!!!!!

August 12, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company!!!

Do not use this company!!!! They did 21.2 miles in my car going to ASDA, takeaway and residential addresses. Scratched my car. Rooted through the boot and my car was absolutely filthy! I have an app which showed me exactly where they had been. Spoke to Danny apparently the director and of course he denied everything and said they can do 35 miles in my car! While I was there complaining another person came in with the same issues and also had an app so she knew her car had been driven without authority. Absolutely disgraceful company!

August 14, 2025
Unprompted review

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