Nick Arthurs

Gousto are generally ok. It is when you forget to order that the service is terrible. They say they choose from your previous orders but generally it is nothing like your choices. Today was the final straw. They have sent soups and vegetarian. We have never chosen any soup or any vegetarian meals. Our first complaint are 10 years of using Gousto. Yes we should have before but final straw. They offered 30% and suggested we send to a good bank. We will send to a good bank but we won't go back to gousto. We will try another product.

If I could give zero I would. We are asked to call 30 minutes in advance of arrival. I had to ring four times in 20 minutes to receive an answer. Asked to call 30 minutes before pick up. We waited over an hour. We called several times and the one time they did pick up they just said the driver is on his way. Two other families we met at pick up had the same issue. Car on collection was covered in bird excrement. Car number plate was badly cracked. The car in front happened to be in the same bus as us. As I helped him put his luggage in his car we realised his hand brake was not on. The car park drivers had moved the cars and didn't know how to use the hand brake. We saw the damage to my number plate at the same height as his tow bar and realised what had happened. The driver and receptionist were dismissive saying they only work there and asked me to email the owners for compensation. I did. The email response did apologise about the poor service but failed to mention the damage to my car. I replied. No response. The website pictures shows a more professional looking car park probably APH or Purple Parking rather than the pot holed waste land that is their parking. If you like stressful, disappointing experiences, you don't mind waiting endlessly with no communication and don't mind your car being damaged this is the place for you. I'd recommend going elsewhere. I wish I'd researched this more.