Unfair Return Policy & Poor Customer Service
I ordered two speakers from Argos — including the Creative Pebble — just to test them out and decide which one I preferred. After a brief trial at home, I decided to return both, since I found a better option online.
When I went to return them, Argos only accepted one. They refused to take back the Creative Pebble, claiming there was dust on the bottom and the wires had been untangled — and that this counted as evidence of use. I find that ridiculous. How else are you meant to test a product? I would never return something I hadn’t used at all — it’s the entire point of a return window.
This happened at the Waltham Cross branch, where the staff were unhelpful and inconsistent. One speaker was fine to return, but the other — in identical condition — was not. It felt like the staff were being difficult for no reason.
Argos seriously needs to review its return policy and retrain its team. I won’t be shopping here again.
Reply from Argos
Hi Rohan
We appreciate you sharing your experience. We're sorry to hear about the trouble you had returning the speakers and the inconsistency you faced at the Waltham Cross branch. We'll review our return policy and provide additional training to our team to ensure a better experience in the future.
Best wishes
Bekki
