Gatwick Airport Parking Spaces limited Reviews 1,325

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are pleased with the efficiency of the service, particularly the promptness of airport drop-off and pick-up. Consumers appreciate the friendly and helpful attitude of the staff, who are often mentioned for going the extra mile to assist them. People highlight that the service is well-organized, making the entire process stress-free and convenient. However, some reviewers report issues with contacting the company by phone, experiencing delays in pick-up times, and difficulties in locating the designated pick-up point. A few consumers have also mentioned that their cars were returned in a dusty or dirty condition. Despite these issues, the majority of reviewers express satisfaction with the overall service and value for money, and many state they would use the service again.

Based on these reviews

Rated 4 out of 5 stars

Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6... See more

Rated 4 out of 5 stars

Sohaib was particularly helpful Carrying our very heavy case. The wait for the bus felt long, but it may have been because it was cold! All the staff were attentive and helpful. It could be worth say... See more

Rated 4 out of 5 stars

The location is good. It was hard to make contact via phone call as requested by the company 20 minutes prior to arrival, either because of poor signal on the journey or the phone lines were busy. T... See more

Rated 4 out of 5 stars

Easy to find and no hassle wooodve been nice they cleaned the car before I picked it up though. There’s a handcar wash company around the corner embedded the petrol station. I’m not sure if this can... See more

Rated 5 out of 5 stars

I parked my car with these guys whilst I was away for 10 days. Right from the point where I booked to the point where I dropped off the car and eventually when I picked up the car, the service was cou... See more

Rated 5 out of 5 stars

Really well run and efficient smaller parking outfit. Slightly obscure entrance but when you realise it's literally just after the Texaco garage it's not a problem. Pick up and drop off to Gatwick air... See more

Rated 2 out of 5 stars

Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to... See more

Rated 5 out of 5 stars

I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me litera... See more

Rated 3 out of 5 stars

Feels like a disorganised start up. On arrival we immediately got a big telling off from reception saying we should have called before arrival, and were rushed with a large amount to pressure to... See more

Rated 5 out of 5 stars

Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were ve... See more

Rated 5 out of 5 stars

I parked on 3rd July and picked my Car on 8th July 2025. Not just a smooth experience but I'm amazed at their professionalism and care! I asked why some negative review and was told 10,000 car... See more

Rated 5 out of 5 stars

Very good experience with these guys. Was easy to drop car off. Decent toilets on site and even had complimentary bottle of chilled water which was perfect for our 2 hour drive home. Very swift and ef... See more

Rated 5 out of 5 stars

We had a fantastic experience parking near Gatwick Airport. The service was fast, reliable, and incredibly convenient. The direct transfer to the airport was quick and seamless, with friendly staff ma... See more

Rated 5 out of 5 stars

Great car parking service. Drop off and pick up was very easy and smooth sailing. Highly recommended and price very reasonable too!

Rated 5 out of 5 stars

Good experience. Dropped off to the airport quickly after some issue locating booking . Return pick up was quick to arrive, but collected other passengers so caused a small delay. Overall pretty good... See more

Rated 5 out of 5 stars

Great experience with these parking guys, very easy arrived very early in the morning and they sorted the drop off to the airport right outside. Very easy on the way back they picked us up quickly and... See more

Rated 5 out of 5 stars

A great company, very friendly and helpful staff. During my last trip, I had to return to my car in-between transitioning from different countries. I called and informed them I needed my car ready... See more

Rated 5 out of 5 stars

The parking space is excellent, and the drop-off and pick-up service to the airport is highly recommended. My electric car's battery died during pick-up, but Souhaib from customer service was very hel... See more

Rated 5 out of 5 stars

Great service! Quick collection/ drop off at the airport and when returned to collect the car, it didnt start because of the cold. The staff Sohid and Artif quickly helped jump start the engine and we... See more

Rated 5 out of 5 stars

Followed instructions and it was has they said it to be rang 30 minutes before arrival. Taxi was ready to take us and dropped off at airport coming back was same. Friendly service will use again and p... See more

Rated 5 out of 5 stars

Easy to find. Reception polite and got to airport on time. Car kept safe, nothing to report.

Rated 5 out of 5 stars

A great service. Very helpful staff. On delivery of the car we were taken immediately to the airport with no delays. The system for returning also worked very well - we called when we had collected ou... See more

Rated 5 out of 5 stars

Really good service, booked last minute and the price was so affordable! Great communication and quick pick up times from the airport. Efficient and friendly team. Will definitely be using them now ev... See more

Rated 5 out of 5 stars

Easy to find and a quick Airport drop off (15 mins) On return, we called once we picked up our bags and they were waiting for us at the stop by the time we got outside! Lovely smiley receptionist... See more

Rated 5 out of 5 stars

The travel to Gatwick and back was really prompt.The car parking was easy to find. Only thing I would say is we were advised to call half an hour before arriving at the car park which we did but no on... See more

Rated 2 out of 5 stars

Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging... See more

Rated 5 out of 5 stars

My expreniens with the parking spaces is good. The staff very HELPFUL. the pickup and drop off service was brilliant as they drop/picked up on time. My car was safe and was in it's same condition. Th... See more

Rated 5 out of 5 stars

Dropping off my vehicle was easy, we were taken to the airport in a minibus well within checkin time. Collection was also hassle free. We rang as instructed as soon as we landed, we had no baggage,... See more

Rated 2 out of 5 stars

I looked online for meet and greet parking for Gatwick, this company came up, and looked ok. But I was unaware at the time of booking that I would be parking several miles offsite. This wouldn’t... See more

Rated 5 out of 5 stars

I cannot fault the service I received. You have to call the carpark 30 mins before arrival, but as soon as I stepped out of my car they were ready, and I was on my way to the terminal. Just as fast up... See more

Rated 5 out of 5 stars

I got there a bit earlier than expected and they made sure my car was ready and they sent a wonderful driver to come and pick us up.. Overall 5 stars for them

Rated 5 out of 5 stars

Great service! The staff was very kind and helpful, the organization was excellent, and the airport transfer was on time and convenient. Highly recommend!

Rated 2 out of 5 stars

Service was good but we found our car in a very dirty condition. Both sit in the front and at back sit side was dirty and muddy. I wonder why 3 people sat in our car while we parked it for 3 days. I t... See more

Rated 5 out of 5 stars

Landed at Gatwick on time and rang, at 7.45 am, to be collected as informed. Eventually collected an hour later after reminders we were waiting and dropped back at ‘reception’ Told our car was at... See more

Rated 5 out of 5 stars

Excellent parking service - safe, easy, and affordable. Smooth transfer to the airport made the trip stress-free. Highly recommend!

Rated 5 out of 5 stars

After arrival, paperwork k was sorted quickly, Immediate transfer to airport: issued with details for return. Collected very quickly on our return. All staff were polite and helpful.

Rated 3 out of 5 stars

Departure service was good, but arrival was poor. No one answered the phone during repeated calls, then a driver turned up to drop off other passengers. He didn’t seem very keen on taking me back to t... See more

Rated 5 out of 5 stars

Outstanding service. Literally the service was very good and fast the drop off service was fantastic as well as pick up service as it was really fast. When we came out of north terminal we were a... See more

Rated 2 out of 5 stars

On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-... See more

Rated 5 out of 5 stars

Great service from dropping our cars at the carpark to picking them back up after our trip. Minimal waiting time at the airport and staff were outstanding as well. Overall, very happy with it all.

Rated 4 out of 5 stars

It was a relatively quick service but the staff could be a little more informative. It’s hard to know what to do, where to go and how long it might take and sometimes you just get yes or no answers to... See more

Rated 5 out of 5 stars

Finding place 5.0 (instruction clear and precise) Getting to the airport 5.0 ( we were last two passengers in the van and didn't wait at all) Return from the airport 4.0 (had to wait 45 minutes t... See more

Rated 5 out of 5 stars

I have a wonderful experience whilst dropping and picking up my car. The customer service assistant Soaib was very polite and friendly. He did not just describe the toilet location to me but worked... See more

Rated 4 out of 5 stars

Happy with the service - all straightforward and as expected. Only concern was when the first phone number I was given didn’t work, but thankfully they give you a couple of numbers to call

Rated 4 out of 5 stars

Booking was easy but I received no confirmation email or details of where to find them. Thank goodness I had kept the screen open from where I’d booked and managed to start a chat and find the parking... See more

Rated 5 out of 5 stars

Honestly I cant complain. I messed up with the booking and entered the wrong date of return. Sohaib at reception moved thigns around to accommodate my mistake so fair play. Yes it took a couple of at... See more

Rated 4 out of 5 stars

Great attentive service. They had a 9 seater minibus amongst the coaches. Just a bit hard to get an answer on the phone when you ring to inform you have arrived. Just keep trying. the staff was v... See more

Rated 5 out of 5 stars

The parking was well-organized, easy to find, and clearly marked. The staff were friendly and efficient, and my car felt safe throughout the entire trip. The ride to the airport was fast and smooth —... See more

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Company details

  1. Parking Lot

Written by the company

Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.


Contact info

3.9

Great

TrustScore 4 out of 5

1K reviews

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Hasn’t replied to negative reviews


Rated 3 out of 5 stars

Rough ground for car park

We arrived after going into the tarmac APH who directed us to the correct carpark down the road. We were taken aback as we had to leave our car on a rough ground area along with quite a few others and no help was given to advise on the space as they were almost full. I assumed the car was taken went back to an area I could see at the back. I really wasn’t happy with the rough ground I left it on and the way the cars were all parked, felt like dumped and wasn’t convinced it would be ok.
The shuttle for the airport was quick and efficient.

On the way back (12.30am) we rang and they were quite abrupt when my daughter couldn’t remember the car reg as I popped to the loo. She told him the name but he stressed her out by being rude she couldn’t remember. We were then told to meet at point 6.
We trotted off to the collection point and quite quickly a van arrived but there was a lot of people at stop so we were unsure who it was for, 2 men looked at us and we looked at them but nothing!
Someone went over to them but not for them, we said are you her for us? One of the men got out, took the cases and said someone needs to sit in the front.
The 2 chaps spoke to each other in thier own language until we got back, took our cases out and left us!!
Yes we were tired but not a hello, not a had a nice time, we felt we were a total inconvience to them.
I wouldn’t use them again, 5 mins further down the road and an extra £10 APH would have been a much better peace of mind.

July 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Everything was perfect!

Great service from dropping our cars at the carpark to picking them back up after our trip. Minimal waiting time at the airport and staff were outstanding as well. Overall, very happy with it all.

July 27, 2025
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Rated 1 out of 5 stars

The parking lot is in a construction area

The parking lot is in an industrial/building area, so the roads and parking lot is on gravel with lots of screws and nails. My car was parked on site and when the driver went to pick it up for me upon my return, he spun my wheels and brought the car over. Upon inspection, the inside of my car had been damaged due to rough handling and along the journey home my car indicated a puncture n my tyre. Upon inspection, there was a screw in the rear causing the puncture and another in the front (which luckily hadn't pierced). After reporting the problem to the manager, I got blocked and my calls were not being answered. Pay the extra £10 and go around the corner and park with them instead.

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Service

After arrival, paperwork k was sorted quickly, Immediate transfer to airport: issued with details for return. Collected very quickly on our return. All staff were polite and helpful.

July 20, 2025
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Rated 2 out of 5 stars

Drop off was fine, that was it…

Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to ask where we were. They then made us walk all the way back round to a different collection point (back towards the terminal). All at 3am which is the last thing we need after a flight and needing to get home. No apology or acknowledgment that they had caused us a long wait and an inconvenience. Car returned with a chip in the drivers door edge, presumably from opening onto an another car. Had not taken pics before handover so was unable to prove this had happened in their care, however, I have had the car from new (1 month old and have not banged the door or anything)

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use

Do not use! Scratched front and rear bumpers. Also one of the mirrors damaged. No responsibility or refund. Scammers

June 7, 2025
Unprompted review
Rated 5 out of 5 stars

I parked on 3rd July and picked my Car…

I parked on 3rd July and picked my Car on 8th July 2025. Not just a smooth experience but I'm amazed at their professionalism and care!
I asked why some negative review and was told 10,000 cars come in monthly one or two might have issues, obviously the 9,998ish don't give reviews!!!

I loved the way my car was cared for.
I cherished the way the phone calls where received and action.... I arrived 2 hours early with no HITCHES. I waited less than 18 minutes for the 8th July pick up!

I can't ask for more.

Your staff are wonderful and calm!

July 8, 2025
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Rated 1 out of 5 stars

DO NOT TRUST THIS COMPANY WITH YOUR…

DO NOT TRUST THIS COMPANY WITH YOUR CAR!
We left our BMW 320 M Sport with them and initially their service was very good.
Upon picking up our car we found it was tucked away behind a van in a dark corner, where as the other family who came up had their car waiting ready to drive away. We didn’t think any of this as it was early hours in the morning and we were tired. But as we drove away we noticed a noise, unsure of what it was we stopped and that’s when we found the front splitter was smashed and hanging off. 80 calls later and no answer, finally managed to get through once and was told that they would send us a form for a damage claim. We never received this and any other attempts to contact them failed, our number was blocked.

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid at all cost

Avoid at all cost, my daughter went with her boyfriend on their 1st ever holiday together, all was great until they picked up their car, 10 miles more than when they dropped off, wheels scuffed and smashed bumper. Oh and covered in mud and bird poo. The guy in the office said yeah and, nothing you can do about it, we are not liable go away. What is that for a company, certainly puts you off any type of meet and great , cowboys giving all other companies a bad rep. Certainly won't use again and will be taking legal advice.

July 8, 2025
Unprompted review

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