Official Gatwick Airport Parking Reviews 17,363

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the convenient location of the parking facilities, with many highlighting the ease of access to the terminals. The booking process is also lauded for its simplicity and efficiency, with consumers appreciating the user-friendly online system. People express high satisfaction with the overall service, citing the helpfulness and friendliness of the staff. The efficient bus shuttle service to and from the airport is a recurring positive point, ensuring a smooth and timely transfer. Furthermore, consumers find the prices reasonable, especially when booking in advance, making it a preferred choice for airport parking.

Based on these reviews

Rated 5 out of 5 stars

Great value for money for a 5 night stay. We accidently gave Gatwick parking the incorrect registration plate, which many other companies would have had an issue with, but they lifted the barrier wit... See more

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Rated 5 out of 5 stars

Paid in advance and when arrived number plate recognition gave easy access; sign posted to available parking zone and found space very easily. Took photo of parking zone and bus stop number and then c... See more

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Rated 5 out of 5 stars

The only reason I didn't give top marks in everything is when trying to find your parking area the sign posting is not very clear, last time we were able to go straight to the two story car park but f... See more

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Rated 5 out of 5 stars

Excellent availability and literally right across the road from the south terminal. If you’re properly booked and prepaid you just drive in, wait for your number plate to raise the barrier and go find... See more

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Rated 4 out of 5 stars

Overall good but with disabilities would be nice have more disable parking bays.Not enough blue badge bays .we ended parking furthest away from disable bays. And it’s rabbit warren difficult to fin... See more

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Rated 5 out of 5 stars

Made travel a lot easier with my Father who has difficulties walking. Thank you to the lady who noticed my Dad has disabilities and promptly brought our car to us without question. Really really appre... See more

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Rated 5 out of 5 stars

Big changes since I last used Gatwick parking all in all very happy. The only issue I had was signage to priority parking could be better as ended up going through drop off zone and having to pay for... See more

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Rated 5 out of 5 stars

Used the new Gatwick north Midstay multi-storey car park for first time. Really convenient and accessible, and just a short 5 min covered walk into the terminal building; far quicker than using th... See more

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Rated 5 out of 5 stars

I've always felt comfortable and confident leaving my car at Gatwick airport parking, specifically the at mid-stay location. There's always space, it's clean (looks brand new), and it's only a short w... See more

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Rated 4 out of 5 stars

Easy booking and good value with discount if applicable. Good instructions received with booking confirmation. Regular buses to and from terminal. Only one small gripe would be better lighting in car... See more

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Rated 4 out of 5 stars

Once you find the official meet and greet carpark it is all very easy and works well. However, the signage and directions to the correct parking is poor. If you miss the lane you are automatically cha... See more

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Rated 4 out of 5 stars

Very straight forward booking process and prices in line with the market. Booking in advance make the process pretty painless and the ANPR means no worrying about tickets. Bus services to the long t... See more

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Rated 5 out of 5 stars

A little more expensive than other car park facilities in the area but always use this one as I know my car is safe & secure. Easy to book & hassle free parking with a brilliant transport bus service... See more

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Rated 5 out of 5 stars

Easy to find and secure. Didn’t have to leave our keys with anyone and felt happy leaving my car. We didn’t have to wait long for a bus to arrive and take us directly to the departure area. On our re... See more

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Rated 4 out of 5 stars

South Terminal long term parking is a good option and the additional capacity is welcome however this is now a very large car park (17 bus stops or more) served by a single bus - that’s a long time dr... See more

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Rated 5 out of 5 stars

Travelled 2 hours to the Gatwick north terminal long stay car park from home. Excellent signage, very easy to get to. Automatic gate opening, easy instructions and directions for parking. Buses come... See more

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Rated 5 out of 5 stars

We always use Valet parking, easy to find and very close to the terminal, so no luggage lugging for miles. Leave your keys is good, so you don't loose them on holiday as my mate did once !!

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Rated 4 out of 5 stars

Very convenient way to park at Gatwick. Car was ready for us to pick up on our return. No complaints and would definitely recommend. 4 stars rather than 5 only because I think all airport parking... See more

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Rated 5 out of 5 stars

I have just used the car parking again it really makes a huge difference to our holiday experience. This was our fifth time using this method of parking it’s very quick and efficient particularly if... See more

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Rated 4 out of 5 stars

Easy too book, only reason not a 5 star is due to most zones be cordoned off on arrival and had to park in zone G parking .... bit of a journey back to the car on return. That being said better option... See more

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Rated 5 out of 5 stars

Our experience of using Gatwick Airport North Termunals Mid term parking was excellent. I travelled with my disabled son and the short walk from the car park through the hotel reception made the start... See more

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Rated 5 out of 5 stars

Easy to find, simple link to the terminal and very pleasant staff I had to make a collection date change -one phone call and all sorted no fuss Collection was a breeze again easy navigate out of the... See more

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Rated 5 out of 5 stars

got amend done. The system didnt like my flight being due late on sunday but me leaving airport 2am next day. System could find my flight number. Pretty poor as easyjet often have the last flight arri... See more

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Rated 5 out of 5 stars

Directions to the long stay car park was clear and easy to follow. Easy parking and buses ran regularly to and from the airport. There is some work going on in the car park so it was a longer walk to... See more

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Rated 5 out of 5 stars

Despite a small technical issue, the matter was addressed and resolved promptly and courteously. I have Used LGW (South) parking for a number of years and service is amazing - simple, efficient, sleek... See more

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Rated 5 out of 5 stars

We had previously used Gatwick long stay carpark and used the bendy bus service to the Airport terminals but decided to give the Valet parking a go at the South Terminal. We were all very pleased wit... See more

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Rated 4 out of 5 stars
Verified

Easy booking and good communication. Would love to see green/red lights above spaces or number of spaces on each level to save a bit of time hunting round for a space.

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Rated 5 out of 5 stars

5 stars for Valet Parking! I have used the valet parking service most of the time I've travelled from Gatwick over the last few years. They are efficient and courteous and it's really central to... See more

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Rated 5 out of 5 stars

Good size parking bays, plenty to choose from, being able to park near a bus stop. Regular buses with a drop off right outside the terminal

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Rated 5 out of 5 stars

Really like this service, always safe, always reliable, never have to wait too long for bus to terminal. Easy to follow instructions. Will be using again

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Rated 5 out of 5 stars

Hassle free parking. Booking was easy, getting to long stay south car park so easy, parking and airport transfer a breeze. The return journey was no different. I will definitely use them next year

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Rated 3 out of 5 stars

Unfortunately the Vehicle recognition cameras did not work well. I was staying overnight in the Hilton and used the Short Stay car park - I arrived and the camera did identify my vehicle and the... See more

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Rated 5 out of 5 stars

Convenient location, buses are quite frequent and large enough for passengers and luggage. If booking in advance there are good deals to be had and the flexibility of changing bookings makes this my g... See more

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Rated 5 out of 5 stars

Easy booking system, had to extend for 24 hours, did it online with no problems. Left a bag on bus, contacted customer service at exit and they sorted it very quickly, big thanks.

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Rated 4 out of 5 stars

Used the valet parking at south terminal. Very easy to find, quick walk to terminal and easy collection. Waited a good 10-15 minutes to be checked in on arrival at the terminal which in my mind I star... See more

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Rated 5 out of 5 stars

If you're driving to Gatwick their Airport Long Stay Parking is the easiest way to park - the bus shuttle service works well on arrival and on return - with friendly, helpful drivers.

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Rated 5 out of 5 stars

Lots of clear information, and advice about what type of booking was appropriate for our length of trip (I.e. short stay rather than long stay).

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Rated 5 out of 5 stars

Easy to find, there was a regular bus service and cost for 4days was reasonable. Only issue I had was the automated number plate reader didn’t work but the assistant sorted the issue out promptly

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Rated 4 out of 5 stars

First time to use the North Terminal Mid stay parking. It’s very convenient, just few minutes walk to the departure terminal. I will use it again in the future.

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Rated 4 out of 5 stars

Easy to book etc, the only downside is would be better if they allocated a colour car park when booking as when you arrive it's not clear where you should go and it is a bit of a free for all

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Rated 5 out of 5 stars

Very easy to book, on arrival there were clear directions on where to park and the transfer service to the airport was very frequent and quick. The car park was secure and I was happy to leave my car... See more

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Rated 5 out of 5 stars

The site is easy to use and instructions are always clear and easy to follow. I won’t use any other parking than the official as they never let me down.

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Rated 4 out of 5 stars

Great convenient parking with frequent free shuttle bus. Could do with a sign for when you get the bus from North terminal to parking so know which stop

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Rated 5 out of 5 stars

IF YOU BOOK ANYWHERE ELSE THEY SCAM YOU ON A REFUND OR CHANGING. NO OTHER REASON. THIS IS SCAM TOO. PAYING TWICE TO USE AN AIRPORT BECAUSE THE FLIGHT IS TOO EARLY SCAM SCAM SCAM

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Rated 5 out of 5 stars

Easy to book, and to cancel if necessary. Well sign posted parking zones. Good bus service to and from the terminals.

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Rated 3 out of 5 stars

Parking is great, the support if you need to change or amend anything is a nightmare and you cant get through to anyone, on a previously cancelled flight i could not speak to anyone to amend booking

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Rated 5 out of 5 stars

The valet car parking at Gatwick made our trip so straight forward both departing and arriving, it’s straight forward and stress free and I would recommend always 🤩

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Rated 5 out of 5 stars

Every time I travel I book Gatwick a long-term stay it’s really good. It puts my mind to rest that I take my keys and nobody is going to move my car. Will always book Gatwick long-term stay when I go... See more

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Rated 5 out of 5 stars

Quick and easy, from booking, dropping off the car, buses to and from the airport and picking up my car. I would recommend and use again.

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Rated 5 out of 5 stars

Great service, easy to book, good location worth the £££ for 2 minutes walk to the terminal

Company replied

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Company details

  1. International Airport
  2. Parking Lot
  3. Public Parking Space
  4. Valet Parking Service

Written by the company

Gatwick Airport Parking is the official car parking provider of London Gatwick Airport. This means that they’re the only company whose car parks are located onsite, which, in turn, means that you can park closer to the terminals than you can with any other provider. Whether you’re travelling from Gatwick’s North Terminal or South Terminal, you’ll be able to choose from a whole range of parking options – both terminals have short stay and long stay car parks, plus premium spaces and valet services.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

17K reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours


Rated 5 out of 5 stars

I used the valet parking,( first time…

I used the valet parking,( first time to do so), excellent service. Greeted and given clear instructions on how to collect car on return.

October 2, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Claire

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the excellent service and clear instructions and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Lots of choice of parking options from…

Lots of choice of parking options from budget to luxury or just middle of the range. Also got a discount for logging into my Gatwick Account.

October 15, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Vicky

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the choice of parking options and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Worth it!

A tad expensive, but worth it! Easy booking, secure and easy parking, and a short hop to the terminal. So much easier than hanging around for a bus!

October 9, 2025
Unprompted review
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Reply from Official Gatwick Airport Parking

Dear Richard

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the easy booking and secure easy parking and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to understand website

Easy to understand website. Clear instructions in good english.

October 15, 2025
Unprompted review
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Reply from Official Gatwick Airport Parking

Dear Derrick

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the easy to understand website and clear instructions and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great service

Great service, easy parking and collection, cheerful employees and a great price. Having used other parking facilities at Gatwick this has been the best experience so far. I would definitely recommend and will be only using this option in future.

October 2, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caroline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the great service with easy parking and collection, we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Stress Free Parking

Absolutely no hassle so stress free. Drove to barrier then down indicated lane to be met by some remarkably cheerful staff at 3.30 am. Use this service 3 times a year and always very good.

October 12, 2025
Unprompted review
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Reply from Official Gatwick Airport Parking

Dear Jacqueline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due being stress free parking with cheerful staff and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

Its convenient and fairly easy to use

Its convenient and fairly easy to use. Once booked online, you drive up to the barrier, it opens you follow the signs to the area and find a parking spot. Thats the hardest bit, you can often drive round for a fair bit to find an empty spot. The spaces are not huge, so I always take pictures of cars when I arrive and when I leave incase there is any damage and I also take a picture of the row and letter I am parked in so I can find it when I return. Busses run regularly enough and take 10 mins or so to the terminal and the return driver was good, he informed you of the stops and offered advice when getting off the bus for common sense. Only issue we had last time was we flew out of North and returned to South and had to get the train between terminals, that was easy but the signs to ext the terminal were appalling, it was all sign posted for departures or arrivals, no signs to the bus stops so we ended up in a short stay car park then getting a lift down and then looking for the bus stop. Price is not horrendous, worked out about £10 a day and it seems secure, you get to take your keys with you of course. Better lighting and signage would be an improvement. I do get a bit anxious if my return flight is delayed, if you stuck on the tarmac in another country so not sure what charges would occurr or who to contact in the even there was an excessive delay. Overall it is still cheaper than getting a taxi each way.

October 11, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Steve

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience at Gatwick due to being convenient and fairly easy to use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

So easy

So easy. I booked parking with easyJet and never got my booking details. Zero customer service etc. Re-booking here. I remember my flight from Majorca was moved to South Terminal and Gatwick parking were super helpful. More expensive but better value.

October 15, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Caroline

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to being so easy and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Ease of use and flexibility given

October 15, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Nigel

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to the ease of use and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Great parking

Parking was signposted obviously, plenty of space, bus arrived on time, felt safe (was travelling on my own).

October 12, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Arabella

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick due to good space availability and the buses arriving on time and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Had car booked in valet parking

Had car booked in valet parking, had to return home home early due to medical issue. Natasha dealt with the rebooking with little fuss and made it very simple ... thanks so much.

October 15, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Dean Webb

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when speaking to our Customer Service colleague Natasha and that she was able to make your early Valet car collection simple and easy, and we hope you’ll make a swift and speedy recovery. Please rest assured we’ll share your kind words with the relevant manager, and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

It was easy to book

It was easy to book, communication from Gatwick Parking was great. Felt safe parking their, keeping our keys and knowing that our car was parked securely. Courtesy bus to the airport and back very frequent. In all a 5 star service at a reasonable cost.

October 5, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear John

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience and that you found our pre-booking process and info to be easy to understand, with a frequent shuttle bus service and competitive prices also offered. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

A very simple process

A very simple online process which just works and is hazzle free

October 4, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Stephen

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience when pre-booking with us online and that you’ve found the process to be simple and hassle-free. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Stress free Experience

Stress free process and the fact that you park your car and keep your keys is a big plus for us. Buses arrive within a few minutes of each other and drop off is just as easy. Excellent!

October 4, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Elaine Jones

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our shuttle bus to provide a regular service to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

security

Have used Gatwick car parking for years having shunned off site car parking as un-secure, parking is secure and convenient and close to terminal with frequent bus transfer especially South terminal. Would not go elsewhere. Rates are competitive.

October 12, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Kenneth London

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experiences at Gatwick and that you’ve found our car park to provide a secure, convenient service with frequent shuttle buses running to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Very well organised

Very well organised. Close to the terminals. Very convenient

October 11, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Shazia

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park to provide a convenient, well-organised service, with convenient access to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

Easy to use..

Easy to use... never had any issues

October 4, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mandy Spiers

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you’ve found our car park easy to use. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 4 out of 5 stars

How not to miss car park entrance

The fact that the operator understood that I'd missed the car park entrance and was forced to take a ticket. Upon returning the operator checked my booking and allowed me to exit without problems

October 6, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Mushtaq Rahim

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that our onsite team ensured you were able to leave the car park with no additional charges. Thank you again for sharing your feedback with us and we look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars

An absolute dream

An absolute dream, minuets from car to terminal and minuets back to the car on return

October 10, 2025
Unprompted review
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Trevor Stratford

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your positive experience at Gatwick and that you found our car park to provide convenient access to/from the terminal building. We look forward to welcoming you back in the future.

Kind regards
Gatwick Customer Services

Rated 5 out of 5 stars
Official Gatwick Airport Parking logo

Reply from Official Gatwick Airport Parking

Dear Liz Church

Thank you for taking the time to share your feedback with us.

We’re pleased to hear of your overall positive experience and that you found it easy to park at Gatwick with a great shuttle service also provided. We look forward to welcoming you back in the future.

Should you wish to discuss the £7 forecourt fee further our NCP Customer Services Team will be more than happy to help, please visit https://www.ncp.co.uk/help-centre/ or telephone 0345 050 7080 making sure to choose option 2 then option 1.

Kind regards
Gatwick Customer Services

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