Drop off was fine, that was it…
Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to ask where we were. They then made us walk all the way back round to a different collection point (back towards the terminal). All at 3am which is the last thing we need after a flight and needing to get home. No apology or acknowledgment that they had caused us a long wait and an inconvenience. Car returned with a chip in the drivers door edge, presumably from opening onto an another car. Had not taken pics before handover so was unable to prove this had happened in their care, however, I have had the car from new (1 month old and have not banged the door or anything)