Really good service. Droping off car was easy and minibus was very modern and comfortable. Our return was easy we called them as we went through passport control and we were told to meet at bus stop 6... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
Sohaib was particularly helpful Carrying our very heavy case. The wait for the bus felt long, but it may have been because it was cold! All the staff were attentive and helpful. It could be worth say... See more
The location is good. It was hard to make contact via phone call as requested by the company 20 minutes prior to arrival, either because of poor signal on the journey or the phone lines were busy. T... See more
Easy to find and no hassle wooodve been nice they cleaned the car before I picked it up though. There’s a handcar wash company around the corner embedded the petrol station. I’m not sure if this can... See more
I parked my car with these guys whilst I was away for 10 days. Right from the point where I booked to the point where I dropped off the car and eventually when I picked up the car, the service was cou... See more
Really well run and efficient smaller parking outfit. Slightly obscure entrance but when you realise it's literally just after the Texaco garage it's not a problem. Pick up and drop off to Gatwick air... See more
Drop off was fine. On return from our holiday, we were left waiting for half an hour at the location we were instructed to (5 mins walk with cases away from terminal). Half an hour later they phone to... See more
I tried this parking for the first time and it’s honestly the best I’ve used at Gatwick. I was transferred by minibus within minutes on both arrival and departure, and my car was waiting for me litera... See more
Feels like a disorganised start up. On arrival we immediately got a big telling off from reception saying we should have called before arrival, and were rushed with a large amount to pressure to... See more
Absolutely brilliant service! Friendly, efficient, very quick to take us to the airport and also picking us up when we returned. Can’t fault this service in anyway. Well worth the money. Staff were ve... See more
I parked on 3rd July and picked my Car on 8th July 2025. Not just a smooth experience but I'm amazed at their professionalism and care! I asked why some negative review and was told 10,000 car... See more
Very good experience with these guys. Was easy to drop car off. Decent toilets on site and even had complimentary bottle of chilled water which was perfect for our 2 hour drive home. Very swift and ef... See more
We had a fantastic experience parking near Gatwick Airport. The service was fast, reliable, and incredibly convenient. The direct transfer to the airport was quick and seamless, with friendly staff ma... See more
Great car parking service. Drop off and pick up was very easy and smooth sailing. Highly recommended and price very reasonable too!
Good experience. Dropped off to the airport quickly after some issue locating booking . Return pick up was quick to arrive, but collected other passengers so caused a small delay. Overall pretty good... See more
Great experience with these parking guys, very easy arrived very early in the morning and they sorted the drop off to the airport right outside. Very easy on the way back they picked us up quickly and... See more
A great company, very friendly and helpful staff. During my last trip, I had to return to my car in-between transitioning from different countries. I called and informed them I needed my car ready... See more
The parking space is excellent, and the drop-off and pick-up service to the airport is highly recommended. My electric car's battery died during pick-up, but Souhaib from customer service was very hel... See more
Great service! Quick collection/ drop off at the airport and when returned to collect the car, it didnt start because of the cold. The staff Sohid and Artif quickly helped jump start the engine and we... See more
Followed instructions and it was has they said it to be rang 30 minutes before arrival. Taxi was ready to take us and dropped off at airport coming back was same. Friendly service will use again and p... See more
Easy to find. Reception polite and got to airport on time. Car kept safe, nothing to report.
A great service. Very helpful staff. On delivery of the car we were taken immediately to the airport with no delays. The system for returning also worked very well - we called when we had collected ou... See more
Really good service, booked last minute and the price was so affordable! Great communication and quick pick up times from the airport. Efficient and friendly team. Will definitely be using them now ev... See more
Easy to find and a quick Airport drop off (15 mins) On return, we called once we picked up our bags and they were waiting for us at the stop by the time we got outside! Lovely smiley receptionist... See more
The travel to Gatwick and back was really prompt.The car parking was easy to find. Only thing I would say is we were advised to call half an hour before arriving at the car park which we did but no on... See more
Didn’t answer the phone for pick up until the fourth time. Waited over an hour for airport pick up and missed our slot to get the dog from kennels so had to pay another nights board . Was left hanging... See more
My expreniens with the parking spaces is good. The staff very HELPFUL. the pickup and drop off service was brilliant as they drop/picked up on time. My car was safe and was in it's same condition. Th... See more
Dropping off my vehicle was easy, we were taken to the airport in a minibus well within checkin time. Collection was also hassle free. We rang as instructed as soon as we landed, we had no baggage,... See more
I looked online for meet and greet parking for Gatwick, this company came up, and looked ok. But I was unaware at the time of booking that I would be parking several miles offsite. This wouldn’t... See more
I cannot fault the service I received. You have to call the carpark 30 mins before arrival, but as soon as I stepped out of my car they were ready, and I was on my way to the terminal. Just as fast up... See more
I got there a bit earlier than expected and they made sure my car was ready and they sent a wonderful driver to come and pick us up.. Overall 5 stars for them
Great service! The staff was very kind and helpful, the organization was excellent, and the airport transfer was on time and convenient. Highly recommend!
Service was good but we found our car in a very dirty condition. Both sit in the front and at back sit side was dirty and muddy. I wonder why 3 people sat in our car while we parked it for 3 days. I t... See more
Landed at Gatwick on time and rang, at 7.45 am, to be collected as informed. Eventually collected an hour later after reminders we were waiting and dropped back at ‘reception’ Told our car was at... See more
Excellent parking service - safe, easy, and affordable. Smooth transfer to the airport made the trip stress-free. Highly recommend!
After arrival, paperwork k was sorted quickly, Immediate transfer to airport: issued with details for return. Collected very quickly on our return. All staff were polite and helpful.
Departure service was good, but arrival was poor. No one answered the phone during repeated calls, then a driver turned up to drop off other passengers. He didn’t seem very keen on taking me back to t... See more
Outstanding service. Literally the service was very good and fast the drop off service was fantastic as well as pick up service as it was really fast. When we came out of north terminal we were a... See more
On the way to the airport, the driver carelessly threw our fragile surfboards into the car, resulting in dents. On the return trip, we called the company as soon as we landed and were told the pick-... See more
Great service from dropping our cars at the carpark to picking them back up after our trip. Minimal waiting time at the airport and staff were outstanding as well. Overall, very happy with it all.
It was a relatively quick service but the staff could be a little more informative. It’s hard to know what to do, where to go and how long it might take and sometimes you just get yes or no answers to... See more
Finding place 5.0 (instruction clear and precise) Getting to the airport 5.0 ( we were last two passengers in the van and didn't wait at all) Return from the airport 4.0 (had to wait 45 minutes t... See more
I have a wonderful experience whilst dropping and picking up my car. The customer service assistant Soaib was very polite and friendly. He did not just describe the toilet location to me but worked... See more
Happy with the service - all straightforward and as expected. Only concern was when the first phone number I was given didn’t work, but thankfully they give you a couple of numbers to call
Booking was easy but I received no confirmation email or details of where to find them. Thank goodness I had kept the screen open from where I’d booked and managed to start a chat and find the parking... See more
Honestly I cant complain. I messed up with the booking and entered the wrong date of return. Sohaib at reception moved thigns around to accommodate my mistake so fair play. Yes it took a couple of at... See more
Great attentive service. They had a 9 seater minibus amongst the coaches. Just a bit hard to get an answer on the phone when you ring to inform you have arrived. Just keep trying. the staff was v... See more
The parking was well-organized, easy to find, and clearly marked. The staff were friendly and efficient, and my car felt safe throughout the entire trip. The ride to the airport was fast and smooth —... See more
Company details
Written by the company
Gatwick Airport Parking Spaces Limited (GAPS) offers convenient and reliable park and ride services at Gatwick Airport.
Contact info
United Kingdom
- www.gatwickairportparkingspaces.co.uk
Service was good but we found our car…
Service was good but we found our car in a very dirty condition. Both sit in the front and at back sit side was dirty and muddy. I wonder why 3 people sat in our car while we parked it for 3 days. I think they used our car for other purposes. Very unprofessional and disgusting! Never going back to them
July 7, 2025
Unprompted review
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Absolutely Disgraceful Service – Avoid at All Costs!
I used GAPS Airport Parking and deeply regret it. When I collected my car at 3am, I was shocked to find it covered in scratches and filthy as if it had been dumped in a field or overgrown area. It was clear it had not been stored in any kind of proper parking facility.
To make matters worse, my car had 5 miles of fuel missing – completely unacceptable for a service that claims to securely park your vehicle.
When I confronted the staff member onsite, he assured me it would "all be taken care of" and gave me a number for a "manager" to call at 9am. That number turned out to be completely fake – it never connected. I've since tried contacting GAPS multiple times via their office number and they’ve now blocked my mobile number.
This company has shown zero accountability and is clearly dodging any responsibility. I’m now left with a damaged car and no response whatsoever from GAPS.
Do yourself a favour – do NOT trust this company with your vehicle.
June 20, 2025
I feel lucky we were ok
I feel lucky we didn’t have a real issue with our parking or car but that said I would not use this company again. I think the potential is there for damage due to the attitude of the staff and the premises.
Apart from the huge pothole along the entrance you can’t avoid or see in the dark I notice the forecourt was very badly kept, rubbish, uneven and not a tarmac which could mean you may get a puncture which they make clear after you have got there is not covered. The reception was ok with a welcome free water but the loo was outside and grim. The mini bus journey wasn’t long to the airport but the staff lack any communication to the customer so it’s hard to know what’s going on and they are speaking in their own language so you are left in the dark about what’s going on. It’s so important not to have any issues before a flight and your holiday starts here so it’s important it runs well. This was especially true on our return journey late at night where two mini buses were outside but neither driver knew what was going on and seemed to disagree with each other and not know what the office had done and we were just stood not understanding a word. We found that very rude and unprofessional as after their conversation we were told to get in one of the buses we had been refused previously. All they needed to do was explain but we were just pointed to the bus and no explanation despite us asking.
The car was ok but the tyres were covered in a chalky dust so not sure where it was stored.
I used compare the parking to find these and the reviews were ok but now I’m not sure if they are real or some of these on trust pilot.
July 5, 2025
Unprompted review
Better off paying the extra money and…
Better off paying the extra money and parking elsewhere! Took them over half an hour to pick us up from Gatwick although we was there at the time provided on the booking so should have been expecting us. Unsure why it took them so long when it was just the 2 of us being picked up.
July 3, 2025
Unprompted review
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Great service and prompt collection at…
Great service and prompt collection at airport.
July 3, 2025
Unprompted review
AWFUL EXPERIENCE
Landed at Gatwick on time and rang, at 7.45 am, to be collected as informed. Eventually collected an hour later after reminders we were waiting and dropped back at ‘reception’ Told our car was at another site as it was longer than a 20 day stay and that was normal practice!
We were told many times it was in its way and began waiting patiently, but then asked why it hadn’t been brought to us and told that we had booked it until 10 am so couldn’t have it. There were so many staff - meeting in a room at the back - we couldn’t believe that none of them were arranging to get the car back. By 9.55 after much further questioning and stressful conversations, my husband went outside to make a call to the Police to inform them it had been ‘stolen’ and at that point saw the car driving in to the compound. It was covered in mess, leaves and cobwebs.
We checked the car for damage but difficult to see as it was so dirty. Apart from the dashcam being unplugged there didn’t seem to be further damage.
However, I did wonder if we had needed to return early for health reasons for example whether they would refuse to let us have the car until the time it was originally due.
All in all I wouldn’t touch them with a barge pole - my stress levels couldn’t go through that again!
July 2, 2025
Unprompted review
I have a wonderful experience whilst…
I have a wonderful experience whilst dropping and picking up my car. The customer service assistant Soaib was very polite and friendly.
He did not just describe the toilet location to me but worked me to the toilet.
Soaib was very swift at responding to the telephone and sending out a driver to pick me up from the airport. Soaib offered me his personal bottle water when the water from the fridge had been exhausted by customers. The driver Adnal was also great and polite.
June 23, 2025
Unprompted review
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Excellent service quick drop off and…
Excellent service quick drop off and pick up
June 27, 2025
Unprompted review
Great service for drop off and pick up
Great service for drop off and pick up. Helpful to find the bus from the airport and very well priced.
June 27, 2025
Unprompted review
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Very disappointing experience
Very disappointing experience – would not use again
We recently used Gatwick Airport Parking Spaces (GAPS) and were left very disappointed with the service.
When we returned from our holiday, we discovered that money had gone missing from our car. Sadly, this isn’t the first time something like this has happened — a similar incident happened to my sister-in-law previously, although she didn’t have photo evidence at the time. While we understand companies often state they are not responsible for valuables, it’s extremely worrying that this keeps happening.
To make matters worse, we were left waiting over an hour for a transfer back to our car after our flight. It felt like the company delayed the transfer because no other customers were waiting and they didn’t want to send the van for just four people. After a long flight, this was not acceptable.
Overall, the service was unreliable, and we left feeling frustrated and uncomfortable. I would strongly recommend looking at other parking providers if you want peace of mind and a smoother experience.
June 15, 2025
Unprompted review
Flight arrived at 5:55pm to Gatwick
Flight arrived at 5:55pm to Gatwick, got luggage called to get transfer back to car. Waited around half an hour. When we got back, the car wasn't there, apparently it was at a different compound and was told it would be 10 mins, and hour and a half later we finally got our car back, really muddy inside. Staff very dismissive and rude.
June 21, 2025
Unprompted review
Our redbull drink was stolen
Our redbull drink was stolen, 1£ coin(we always have inside our car for the shopping trolley), luckily we didn’t leave more money(usually when we are going abroad we always leave in the car UK money) I won’t get poorer of the things that were stolen, it’s just not nice that they took what it doesn’t belong to them. And I believe that they used our car for their personal use, because where is the passenger seat they left I paper to protect from dirty shoes, I understand where is driver side, but passenger!!!
Please avoid at all cost.
June 17, 2025
Unprompted review
Thieves
They stole money from our car… disgraceful - avoid at all costs
June 12, 2025
Unprompted review
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Untrustworthy and Completely Unprofessional
This is by far the worst experience I’ve ever had with an airport parking company. Not only do they never respond to emails—which is already frustrating enough—but I discovered something far more concerning: they disconnected my dash cam and drove my car without my permission.
That is a serious breach of trust. There is absolutely no reason for anyone to be using my vehicle beyond moving it for parking purposes, and tampering with my dash cam clearly shows they were trying to hide something. I’ve tried multiple times to contact them for an explanation or accountability—radio silence.
Avoid this company at all costs. If they’re willing to ignore customer emails and misuse your vehicle while trying to cover their tracks, they clearly have no regard for honesty, safety, or basic customer service.
June 16, 2025
Unprompted review
AWFUL. COMPANY USED OUR CAR WITHOUT PERMISSION.
AWFULLLLLLLLLLLLLLLL
We used this parking compound to keep our car supervised and safe while out of the UK on a short break. We came back to find that some items had been removed from our glovebox and our forward facing dashcam had been disconnected!!! We checked our dash footage and it appeared our car was being driven toward the exit of the carpark but couldn't view anything further as the footage stopped when cables were unplugged.
The company were so unhelpful - denied that anyone had driven the car and weren't even able to provide an email address to make a complaint.
AVOID AVOID AVOID
June 17, 2025
Unprompted review
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