Eccleston Homes Reviews 266

Rebecca Ellison is a perfect sales agent. She was very knowledgeable and gave well informed answers to our questions. She gave good sound advice regarding optional extras provided by Eccleston Homes. She has advised us that we can call in the sales office any time and also that she will keep us informed about progress with our chosen property. We thoroughly recommend Rebecca.

Dawn was lovely, she listened to what we wanted and tried her best to get us our dream home. On this occasion the house we wanted was already sold but Dawn did everything she could to see if there was an alternative property for us. She has kindly offered to keep us informed if anything that matches our needs does become available.

Welcomed and made to feel so special
Every detail covered nothing was too much trouble
Honest and thoughtful advice was delivered throughout which was so appreciated

Rosie was so helpful showing us round the property and gave us useful information. She was busy with but still gave us her time.

Excellent customer service. Rosie was very helpful and nothing was too much trouble

fantastic service from Rosie. She was very informative and friendly

We are first-time buyers looking for a spacious, high-quality home with a warranty, which naturally led us to consider new builds. After visiting several developments around Manchester, we came across Eccleston and felt it was what we were looking for.
From our first visit, we were impressed by the quality of the homes. We’ve now reserved a property, and the experience so far has been excellent—especially thanks to Rosie, who has gone above and beyond to support us. Thank you, Rosie!
We hope this positive experience continues right through to completion and beyond. We believe quality is what lasts, and we understand it's not easy to achieve—so please keep up the great work!

Completed the reservation process , fortunately had it documented and proof flooring was included as a standard as was billed 10k for it!

Beautiful homes but such imposing fencing 10ft high at New House Farm that was not part of the original plan. Flaws with the reservation, fortunately my solicitor teased this out.

Did not like the way a member of staff was spoken to by senior management.

Fabulous staff!
We recently purchased a house on your Viscount Green development. I can honestly say we had a very good experience. We would like to thank Anne who was with us every step of the way, providing an excellent customer experience. Nothing was too much for Anne who we bombarded with questions, (sorry Anne)! She always got back to us and she was as extremely understanding and professional. Thanks Anne.

The staff was amazing giving us guidance to the property. The property was presented well and ticked all the boxes for storage that I was looking for. It’s was darker inside than we liked and the court yard would require attention with the weeds

Anne was extremely helpful and while there was little information released or available about the Davyhume project she was able to explain very clearly the process involved. Hopefully the plans for the project will be released soon. Jim

Thank you to Peter who was very responsive and brilliant showing me around the plot in Scarisbrick. Excellent customer experience.

We are part way through our part exchange experience with Eccleston Homes and cannot fault our sales consultant Anne. She has been wonderful since our first look, offering lots of help and making the process so far seamless. Any queries are answered within a day. Anne also welcomes us when we drop in unannounced to ask more questions or take measurements. So far this has been a brilliant experience and long may it continue. Thank you!

Agent was friendly and informative

We just wanted to say a big thank you to Anne at Viscount Green for making our home buying experience so stress free and lovely. We’d been looking at a few local new build developments before settling on Viscount Green, and we can honestly say that Anne is the most helpful, positive, professional and genuinely friendly sales consultant we’ve come across. It’s been a real pleasure dealing with Anne and she is always on hand to explain things and answer any queries with her caring manor. Buying any house, especially a new one is a big thing and we have never been made to feel rushed in any appointment, she even let us bring our little dog with us when choosing our kitchen, tiles and flooring!! Of course Anne had some dog treats handy for him :-) The house is due to be ready by the end of summer, and after the service we have received so far it has filled us with confidence that everything will be great. Thanks for making our stressful home buying experience such a lovely one with lots of nice memories. If you love the houses on this beautiful development, don’t hesitate to go and visit Anne! A real credit to Eccleston Homes.

Nearly 12 months in a home, 3 day and 4 week snagging jobs still not completed, no cooker hood available, shower has been out of use for 6 weeks, times and days are arranged then no-one shows up which is even more frustrating when I could have something with my days off. Quite literally took our money and ran

It was easy to pick up an information pack and also have all my questions regarding purchase answered

We were received in to the office in a very warm and welcoming sales person and put us easily at rest. She also presented to us the programme of the development of Willow Rise.

Dawn and Marcus (Sales team) have been fantastic throughout the whole process. After our original house purchase fell through we came to look round the development and reserved straight away. They put up with us changing our mind on which plot we wanted, kept us updated with each step and managed to complete in record time before the SDLT deadline.
We’re now just starting the process with the site team who have also been great so far. There’s a couple of minor snags as is to be expected with any new build home, but a number of pre-completion snags have already been completed with more already booked in.
Really happy with our experience so far!