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Hopkins Homes Reviews 552

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service they receive throughout the home-buying journey. Consumers appreciate the attentiveness, knowledge, and supportive approach of the staff, who are frequently mentioned by name for their outstanding assistance. People highlight the smooth and stress-free processes, noting that employees go above and beyond to address queries and provide comprehensive support. The positive sentiment extends to various aspects of the company, including the quality of the homes and the desirable locations of the developments. Reviewers express satisfaction with the attention to detail and high standards maintained. Consumers also value the friendly and professional demeanor of the team, which contributes to an overall positive and enjoyable experience.

Based on these reviews

Rated 5 out of 5 stars

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progre... See more

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Rated 5 out of 5 stars

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the... See more

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Rated 5 out of 5 stars

My experience so far with Hopkins has been first rate. Jason at The Elms in Woolpit has been an absolute star. He keeps me regularly updated with what’s going on and sends photos of the progress of m... See more

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Rated 5 out of 5 stars

Buying a new home is quite a daunting experience especially when it’s going to be your forever home. On my initial visit to the marketing office (The Elms) I met Jason. There is nothing more comfort... See more

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Rated 5 out of 5 stars

Great experience buying a property in Bury St Edmonds Abbots Vale from Rachel, who was very helpful and not at all pushy. The process was very easy (although) it could do with being less manu... See more

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Rated 5 out of 5 stars

Jason was extremely helpful during the process of purchasing my first home. He kept me up to date with the progress of my home & was always available to answer any questions or concerns I had along th... See more

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Rated 5 out of 5 stars

Hopkins Homes has really made my recent move to The Elms in Woolpit easy and stress free. They're reliable, professional and a pleasure to do business with. Many thanks to Jason Hutton for overseei... See more

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Rated 5 out of 5 stars

Have just started the process of buying a new bungalow on the Church View development in Bramford, Suffolk. We were impressed with the quality of the homes and Kim was excellent in providing all the i... See more

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Rated 5 out of 5 stars

A league of their own! My experience from start to finish with Hopkins Homes was absolutely first rate. Professional, reliable and easy to work with- from Kim in the sales team to everyone who built,... See more

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Rated 5 out of 5 stars

From start to finish the process has been made simple and clear. There are not enough superlatives to express how amazing Jason at the Elms in Woolpit has been. He made buying my first home as stress... See more

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Rated 5 out of 5 stars

Our experience so far with Hopkins Homes (Beaulieu, Chelmsford) has been excellent from start to finish. From finding a home that perfectly suits our family’s needs to the day we moved in, the... See more

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Rated 5 out of 5 stars

It was by chance that we went with Hopkins Homes at the last moment and we have to say that was the best decision we made. Really professional and considerate service by Jason (J. Hutton) and made the... See more

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Rated 5 out of 5 stars

Kingsfleet - Thetford The service so far from the sales team and site team has been great. Lacie, in the sales office, has been exceptional and has supported me throughout the entire process.... See more

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Rated 5 out of 5 stars

Really good service in Needham Market. We didn’t proceed to a purchase due to circumstances (which is no reflection on Hopkins or ourselves) but the level of service from Vikkie Dillon in the sales of... See more

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Rated 5 out of 5 stars

We have looked at many new housing developments over the last 6 months and without a doubt the friendly and professional service we received from Rachel at Hopkins BSE over the last couple of weeks ha... See more

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Rated 5 out of 5 stars

Charlotte and Jo on the Beaulieu Sales team have been incredibly helpful throughout the purchasing process over the last 9 months. All queries have been dealt with efficiently and professionally, whic... See more

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Rated 5 out of 5 stars

I’m delighted with the help that’s been provided by Jason at the Woolpit development. His friendly open and professional approach has been very refreshing giving me full confidence in him and the Hop... See more

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Rated 5 out of 5 stars

Great finish inside and out, very high standard in the quality of the build and workmanship. Lacie was very helpful and went out of her way to make sure we were happy with everything we requested.... See more

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Rated 5 out of 5 stars

My experience of buying my first family home with my partner at the Barsham Vale Site in Beccles has been amazing. From starting the journey looking at properties with Matt, who was extremely accommod... See more

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Rated 5 out of 5 stars

Andy & Neil are by far the best contractors we have had in our home from Hopkins. They are polite, professional, knowledgeable and just all around lovely people who are excellent at what they do. H... See more

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Rated 5 out of 5 stars

Kim was honestly amazing !! We originally viewed a completely different house but Kim just knew it wasn’t for us, but assisted in finding us our perfect first home. She was so helpful couldn’t have a... See more

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Rated 5 out of 5 stars

We just purchased our second Hopkins Homes, Kim has truly been wonderful throughout the process. After a long journey after selling our house, Kim regularly kept in touch, lent an ear when the sale of... See more

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Rated 5 out of 5 stars

From my initial phone call, to six months after moving in to Chitts Hill Kim in sales has been absolutely brilliant. She has gone above and beyond to make the buying process, move and aftercare smoot... See more

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Rated 5 out of 5 stars

Well finished house both inside and out with good turf and planted front garden I have been impressed with build quality throughout. Early days but from our first look round with Lacie to the handover... See more

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Rated 5 out of 5 stars
Verified

Mandy has been absolutely amazing! We reserved our home today, and she made the entire process so smooth. She was attentive, informative, and provided exactly the support we needed as first-time buyer... See more

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Rated 5 out of 5 stars

So far, our overall experience with Hopkins Homes has been 10/10, I cannot recommend Clare Canning enough. Being first time buyers, we really didn’t know what we were doing and what the stages are.... See more

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Rated 5 out of 5 stars

Rachel was exceptional from the very first moment my wife and me met. An understanding of our requirements when looking to purchase a new property. She was very professional in her approach but also e... See more

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Rated 5 out of 5 stars

I saw Kim yesterday at church view. We are looking to relocate from Colchester, so doing lots of research. We were so impressed with the development offering lots of open space and the build quality... See more

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Rated 5 out of 5 stars

We've just reserved our first home, and as first time buyers Lacie at the Thetford branch was fantastic. Ever so friendly, endless patience for all of our questions and was really supportive throughou... See more

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Rated 5 out of 5 stars

Attention to detail. From the moment I walked into marketing suite and met Kim the hopkins homes agent it has been first rate customer service. She puts you at ease and explains the process to ensu... See more

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Rated 5 out of 5 stars
Invited

The reservation on my chosen property has been trouble free from the beginning. Richard has been exceptionally helpful & nothing is too much trouble for him. This is so necessary when deciding to rel... See more

Rated 5 out of 5 stars

Celia has been absolutely wonderful throughout the whole process. She has made us feel so comfortable and calm - she constantly kept us up to date with matters and always went above and beyond to make... See more

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Rated 5 out of 5 stars

Having previously brought a Hopkins home several years ago what a difference our latest experience was.Hopkins has improved so much.The way Rachel took us through the whole process made what could h... See more

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Rated 5 out of 5 stars

I love the ethos of respecting nature and building homes that reflect that- heat pumps, wild areas, swift boxes. Hedgehog highways. The design of the home is well thought out. Kim is a star- professi... See more

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Rated 5 out of 5 stars

Great service from Neil and the remedial team handling a couple of repairs within the two years of purchase date. Lauren in customer service was excellent and the men doing the work couldn’t have bee... See more

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Rated 5 out of 5 stars

I received excellent service, initially from the member of staff in the office, who took my call and arranged for a member of the maintenance team to visit me within a few minutes. He arrived and res... See more

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Rated 5 out of 5 stars

We love the development in Alconburyweald. A huge thanks to Mandy (Hopkin’s Alconburyweald sales office) for all her support from the beginning. She was very professional and supportive, explained a... See more

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Rated 5 out of 5 stars

Lacie was amazing, everything was perfect from start to finish and we couldn’t be happier with our new home!

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Rated 5 out of 5 stars

Lacie has been amazing!! I am a first time buyer, so there's been a lot I have never heard of before and lacie has held my hand through it all, and explains everything very well.

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Rated 5 out of 5 stars

We are currently selling our property, originally built by Hopkins Homes. Have needed to get some of the original documentation - dealt with Max who has been outstanding, very efficient, quick to resp... See more

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Rated 5 out of 5 stars

We’re buying a property at The Elms, Woolpit through Sales Executive Jason Hutton, and the experience has been outstanding from start to finish. From our initial enquiry and viewing right through to o... See more

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Rated 5 out of 5 stars

From the very first conversation, our experience reserving our new build home with Hopkins Homes has been nothing short of outstanding. Charlotte has been absolutely wonderful—friendly, attentive,... See more

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Rated 5 out of 5 stars

Lacie at kingsfleet was fantastic. Always happy to help Makes buying a hopkins homes easy and the house is fantastic Thank you Lacie

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Rated 5 out of 5 stars
Verified

An open professional and friendly team who go out of their way to provide a positive experience.

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Rated 5 out of 5 stars

Throughout the entire process, Rachel has been exceptionally helpful, and everyone at Hopkins Home has been kind, welcoming, and professional, making the experience truly exciting and enjoyable.

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Rated 4 out of 5 stars
Invited

Sarah, Sales Manager at Hopkins Homes was extremely helpful, on reserving our new home at Blyth Vale Halesworth, she went through everything in detail so we knew exactly what will happen through... See more

Rated 5 out of 5 stars

Jenna based at Mill Grove has been really friendly, approachable and willing to deal with any queries and questions we had. She has kept us updated with progress throughout the process of buying our h... See more

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Rated 5 out of 5 stars

Mandy made our home-buying experience incredibly smooth and stress-free. From the very beginning, she was professional, knowledgeable, and always available to answer our questions. She guided us thro... See more

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Company details

  1. Home Builder
  2. Housing Development

About Hopkins Homes

Written by the company

Welcome to the official Trustpilot page of Hopkins Homes - the leading independent housebuilder in East Anglia

A Tradition of Excellence - From cottage to country house, every Hopkins home has a personality. A property you'll love, forever. Hopkins homes are renowned for developments of character, style and individuality throughout East Anglia.


Our Story

Since our first project, the renovation of a Halesworth cottage in 1985, Hopkins Homes has been defined by attention to detail and craft. Today, Hopkins Homes is the largest privately owned housebuilder in East Anglia, creating exceptional new-build homes in beautiful locations.

Even though Hopkins Homes offers a wide range of styles and sizes, every home we build is planned, designed and built to the highest standards. Buying a new home is the biggest purchase most people make. We take our time and we care, to ensure we build the perfect property for all of our purchasers and their families.

Key to the look and feel of our new-build properties are the traditional crafts and selection of materials we use. Whilst we offer a wide selection of finishes to make a house a home, we know it must all start with a high-quality build as standard.

New Homes in Norfolk
New Homes in Suffolk
New Homes in Cambridgeshire
New Homes in Essex

A Lasting Relationship

Written by the company

Buying a home with Hopkins Homes is the start of a lasting relationship.
Our Sales team are on hand to assist you from your first enquiry through to completion day. Our Customer Care team offer support once you move in.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks


Rated 5 out of 5 stars

5 Star service from an excellent Builder & Team

We recently purchased a property from Hopkins Homes (Beaulieu Park) and the sales team were fantastic. Especially Charlotte and Jo, who were absolute professionals and very helpful throughout the process (at times going above and beyond). Also, the sites managers James and Dan, looked after us very well during the Home demo and move in process.

August 29, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for taking the time to share your lovely feedback. We’re delighted to hear that your experience at Beaulieu was such a positive one. The team will be thrilled to know their efforts made a real difference during your purchase and move-in. On behalf of everyone at Hopkins Homes, we wish you many happy years in your new home.

Rated 5 out of 5 stars

Church view bramford

Hopkins homes are a 5 star company. From my first visit to the sales centre to completion day and ongoing with the aftercare I cannot fault their customer service and the quality of their homes. A particular mention for Kim the Hopkins sales agent who oversaw the whole process. This is the third time I have bought a new build the first time with HH. You are in safe hands with Kim. She really wants to ensure the home is the right one for you. No sales patter but pure love for her job. If he a fourth time to buy a new build its HH for me. Finally after you have moved in along comes georgie to look after your snagging needs and support. A lovely and approachable person where any problem is dealt with in a courteous manner. Thank you Kim georgie and the whole site crew you are fantastic. Kind regards Andrew ling

September 26, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much, Andrew, for your wonderful review and for taking the time to share your experience. We’re delighted to hear that your journey with Hopkins Homes has been so positive from start to finish. We truly appreciate your trust in us and are so pleased to know that you’d choose Hopkins Homes again in the future. Wishing you many happy years in your new home.

Rated 5 out of 5 stars

Great team

Charlotte and Jo have been so helpful throughout the whole process. Even when I had issues with my solicitor they went over and above to help. It’s been a great experience buying with them

August 15, 2025
Unprompted review
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Reply from Hopkins Homes

We’re thrilled to hear that Charlotte and Jo were able to support you throughout your buying journey and go the extra mile when challenges arose. We’ll be sure to share your feedback with them.

Rated 5 out of 5 stars

New properties in Bramford Suffolk

Have just started the process of buying a new bungalow on the Church View development in Bramford, Suffolk. We were impressed with the quality of the homes and Kim was excellent in providing all the information and addressing our needs. A lovely experience

October 24, 2025
Unprompted review
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Reply from Hopkins Homes

We’re so pleased to hear that you’re impressed with the quality of our homes at Church View and that Kim was able to provide all the information you needed. Wishing you all the best as you continue your buying journey with us.

Rated 5 out of 5 stars

Our Experience - Hopkins Homes, Beaulieu Chelmsford

Our experience so far with Hopkins Homes (Beaulieu, Chelmsford) has been excellent from start to finish. From finding a home that perfectly suits our family’s needs to the day we moved in, the process has been smooth and well supported.

The entire team has been wonderful. Charlotte, our sales executive, has been incredibly supportive and always ready to listen to our queries as well as Jo. It has been about seven weeks since we moved in, and we are thoroughly enjoying our new home. The property is beautifully finished with high quality fittings, cosy, and energy-efficient. Our children absolutely love our new home.

James, the site manager, has been consistently approachable and responsive. Even when he was away, he ensured a seamless handover to Sam, who was equally helpful and efficient in responding to our 21-day queries.

Although it is a new development and some ongoing construction means there can be a bit of noise and mud at times, this has not taken away from our overall positive experience.

We are very happy with our new home and would highly recommend Hopkins Homes to anyone considering purchasing with them.

October 22, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for taking the time to share such a detailed and heartwarming review. We’re delighted to hear that your experience at Beaulieu has been so positive — from finding the perfect home for your family to settling in and enjoying it. We truly appreciate your recommendation and wish you and your family many happy years in your beautiful new home.

Rated 5 out of 5 stars

Charlotte was exceptional

Charlotte was exceptionally professional and went the extra mile for us. Answered all our questions and if she didn’t know would go and ask. She was also good at keeping us updated as the build progressed and with solictor proceedings. After care service was also on point with follow ups on snagging issues and nice touches like the move in and welcome gifts.

September 30, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind words and detailed feedback. We're thrilled to hear that Charlotte provided such a high level of service throughout your journey — from keeping you informed during the build to supporting you after move-in. Going the extra mile is what we strive for, and it's great to know those efforts made a difference. We'll be sure to pass on your lovely comments to Charlotte. Wishing you all the best in your new home.

Rated 5 out of 5 stars

Start to Finish

Throughout the entire process, Rachel has been exceptionally helpful, and everyone at Hopkins Home has been kind, welcoming, and professional, making the experience truly exciting and enjoyable.

March 30, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful review. We're so pleased to hear that Rachel and the team made your experience a positive and enjoyable one. Wishing you all the best as you settle into your new home.

Rated 5 out of 5 stars

Abbots Vale

Great experience buying a property in Bury St Edmonds Abbots Vale from Rachel, who was very helpful and not at all pushy.

The process was very easy (although) it could do with being less manual and more computerised.

All in all though a very good transaction.

October 18, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for taking the time to share your experience. We're delighted to hear how helpful Rachel has been.

We also appreciate your feedback about the process, and you’ll be pleased to know that we’re currently working on a digital transformation of our systems. A more streamlined and computerised customer journey is planned to roll out in 2026, making the process even more efficient and user-friendly.

Thanks again for your comments, and we hope you enjoy your new home.

Rated 5 out of 5 stars

The Elms at Woolpit

We’re buying a property at The Elms, Woolpit through Sales Executive Jason Hutton, and the experience has been outstanding from start to finish. From our initial enquiry and viewing right through to ongoing correspondence, Jason has been consistently reliable, prompt in his replies, and exceptionally courteous. His considerate and pressure-free approach, combined with a thorough knowledge of the development, has made the whole process smooth and stress-free. At a time when good customer service is increasingly rare, Jason’s professionalism and genuine care have been a refreshing change.

October 18, 2025
Unprompted review
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Reply from Hopkins Homes

We're absolutely delighted to hear that your experience at The Elms has been such a positive one, and that Jason has provided the high level of service we strive for. We’ll be sure to pass on your wonderful comments to Jason — they’ll mean a great deal to him.

Rated 5 out of 5 stars

Love our new home…

Delighted to be moving into our new house in a few weeks. Hopkins homes came out top for us over many other builders and developments. Fantastic houses and a great layout. The icing on the cake is the friendliness, knowledge and professionalism shown by all the staff - site managers and sales staff. Special thank you to Jason for going above and beyond keeping us up to date with messages and even the odd video of progress!

October 18, 2025
Unprompted review
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Reply from Hopkins Homes

We're so pleased to hear that Hopkins Homes stood out for you and that you're delighted with your new home. It's wonderful to know that the quality of our homes and the layout made a strong impression, and that our team—especially Jason—helped make the experience even more enjoyable. We'll be sure to pass on your kind words to him and the site team.

Wishing you all the best for a smooth move-in and lots of happiness in your new home.

Rated 5 out of 5 stars

Jason was extremely helpful during the…

Jason was extremely helpful during the process of purchasing my first home. He kept me up to date with the progress of my home & was always available to answer any questions or concerns I had along the way. Even after I after moved in, Jason continues to help & be available should I need it.

October 17, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind review, and congratulations on purchasing your first home. Jason will be delighted to hear how his assistance has made a difference to you. Wishing you all best in your first home.

Rated 5 out of 5 stars

Ron.

I’m delighted with the help that’s been provided by Jason at the Woolpit development. His friendly open and professional approach has been very refreshing giving me full confidence in him and the Hopkins organisation.

October 17, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words. We’re so pleased to hear that Jason’s friendly, open, and professional approach made such a positive impression. Wishing you all the best as you continue your journey with us.

Rated 5 out of 5 stars

New home new beginnings …

Buying a new home is quite a daunting experience especially when it’s going to be your forever home.
On my initial visit to the marketing office (The Elms) I met Jason. There is nothing more comforting than a smiling face and a knowledgeable professional person to greet you and put you at ease.
I am looking forward to this journey which Jason has assured me with his support and help can be as stress free as possible.

October 16, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your thoughtful review. We completely understand that buying your forever home is a big and sometimes daunting step, so we’re delighted to hear that Jason made you feel welcome, supported, and at ease from the very beginning.

We’re so pleased to be part of this exciting journey with you, and we’ll be here every step of the way to ensure it’s as smooth and enjoyable as possible.

Rated 5 out of 5 stars

Customer in woolpit

From start to finish the process has been made simple and clear. There are not enough superlatives to express how amazing Jason at the Elms in Woolpit has been. He made buying my first home as stress free as it possibly could have been. He was available to help at anytime. Hopkins are lucky to have him as part of the team.

October 17, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your kind and heartfelt feedback. We’re absolutely thrilled to hear that your first home-buying experience was such a smooth and positive one.

Wishing you every happiness in your new home, and thank you again for choosing The Elms at Woolpit.

Rated 5 out of 5 stars

Excellent Service

Hopkins Homes has really made my recent move to The Elms in Woolpit easy and stress free. They're reliable, professional and a pleasure to do business with.

Many thanks to Jason Hutton for overseeing my moving journey and always being there to assist and answer any questions I have had. In both a friendly and professional manner.

October 16, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that your move to The Elms in Woolpit was smooth and stress-free.

We hope you’re settling in well and wish you every happiness in your new home.

Rated 5 out of 5 stars

My experience so far with Hopkins has…

My experience so far with Hopkins has been first rate. Jason at The Elms in Woolpit has been an absolute star. He keeps me regularly updated with what’s going on and sends photos of the progress of my house.
If I contact him with any queries, he always gets back to me promptly work answers. He has been so helpful throughout the whole progress and I’m looking forward to moving onto t new house soon.

October 17, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you for your wonderful feedback. We’re delighted to hear that Jason has been such a star throughout your home-buying journey at The Elms. Keeping you informed and supported every step of the way is exactly what we aim for, and it’s great to know his updates and responsiveness have made a difference. We hope you enjoy moving into your new home soon and wish you all the best in this exciting next chapter.

Rated 5 out of 5 stars

Excellent professional service

It was by chance that we went with Hopkins Homes at the last moment and we have to say that was the best decision we made. Really professional and considerate service by Jason (J. Hutton) and made the whole process stressfree for us. Will go with them again.

August 26, 2025
Unprompted review
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Reply from Hopkins Homes

We’re thrilled that choosing Hopkins Homes turned out to be the best decision for you. Many thanks for sharing your experience.

Rated 5 out of 5 stars

Great service

Great finish inside and out, very high standard in the quality of the build and workmanship.
Lacie was very helpful and went out of her way to make sure we were happy with everything we requested.
Many thanks
Kevin and Sylvia

October 14, 2025
Unprompted review
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Reply from Hopkins Homes

We're delighted to hear that you’re pleased with the quality and finish of your new home. It’s fantastic to know that Lacie went above and beyond to ensure everything met your expectations — we’ll be sure to pass on your kind words to her. Wishing you many happy moments in your new home.

Rated 5 out of 5 stars

Really good service in Needham Market

Really good service in Needham Market. We didn’t proceed to a purchase due to circumstances (which is no reflection on Hopkins or ourselves) but the level of service from Vikkie Dillon in the sales office was really impressive. Friendly, helpful, accommodating, not pushy, and excellent at communication and organisation. The homes are really nice and so is the location. Great service should be acknowledged, especially in the property industry where it can really be lacking elsewhere, so I’ve taken the time to do a review to say credit where credit is due. Other developers / agents have often dreadful service and it’s important to highlight when someone shines.

October 5, 2025
Unprompted review
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Reply from Hopkins Homes

Thank you so much for your thoughtful and generous review. We're truly grateful you took the time to share your experience, even though circumstances meant you didn't proceed with a purchase.

At Hopkins Homes, we aim to make every interaction a positive one, and it means a lot to know that stood out to you.

Wishing you all the best, and should your circumstances change in the future, we’d be delighted to welcome you back to Needham Market or one of our other developments.

Rated 5 out of 5 stars

Beaulieu Team have been great

Charlotte and Jo on the Beaulieu Sales team have been incredibly helpful throughout the purchasing process over the last 9 months. All queries have been dealt with efficiently and professionally, which has been a great help.

October 13, 2025
Unprompted review
Hopkins Homes logo

Reply from Hopkins Homes

Thank you so much for your kind review. We're delighted to hear that Charlotte and Jo have been such a great support throughout your purchasing journey.

Wishing you all the best as you settle into your new home, and thank you again for choosing us.

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