JO

Joanne

United Kingdom

Reviews

Review of Eccleston Homes

Review of Jack Wills


Rated 1 out of 5 stars

Absolutely shocking customer service!

Absolutely shocking customer service, can definitely tell this company is now owned by sports direct. Coat purchased - bad quality, waist elastic wasn’t doubled up and was cut and zip broke within a few wears. Faulty returns process impossible! Why charge customers to return faulty goods! First response from the company denying my issue is a manufacturing issue when it quite clearly is!, after my reply received a helpful email, but then the link didn’t work as I am outside of the returns policy. After another email there has been no response. But my item is faulty! Do not bother with this company! I genuinely believe they will do anything to avoid refunds!

August 15, 2024
Unprompted review

Reply from Jack Wills

Good afternoon, 

Thanks for taking the time to give us some feedback.

We’re sorry to hear that you had to return a faulty item at your own cost and
not have a refund. This was really disappointing to hear, and we’d love the
opportunity to discuss this further.

We've requested for some additional information from you via Trustpilot. If you
reply to that email with your details, including your email address, this will
allow us to look into this further for you.

We would love to get to the bottom of this to help you further as the situation
you’ve described is not the type of service we expect when shopping at Jack
Wills.

Kind regards,
Jordan 
Jack Wills Customer Services

Review of Premier Inn at home


Rated 5 out of 5 stars

Bedding is lovely

Bedding is lovely, really happy with it all! (Pillows and duvet). Duvet feels like a marshmallow, lovely! :)

March 23, 2023

Review of holidaycottages.co.uk


Rated 5 out of 5 stars

Always very friendly and really…

Always very friendly and really helpful, if I needed to speak to anyone-all very seamless. Would definitely use this company again! We had a fabulous time this weekend thank you!
The Ings cottage is absolutely fabulous we absolutely loved it! We had a fabulous weekend-did not want to leave! X

March 24, 2023
Unprompted review

Review of Martha Brook


Rated 5 out of 5 stars

Lovely graduation gift for my daughter

This is such a lovely item, I bought the planner for my daughter as a graduation gift. Having her name on the front makes the gift really personal. The gift wrapping in a box makes it extra special too, thank you!

July 21, 2022